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ID.me Reviews Summary
The company has garnered a mixed reputation, with notable strengths in its identity verification service, which many users found secure and efficient, particularly praising the helpfulness of customer service during video calls. However, significant concerns were raised regarding the complexity of the verification process, which some customers found frustrating and time-consuming, particularly older users or those with unique identification issues. Additionally, delays and technical difficulties, including issues with document acceptance and login credentials, have led to dissatisfaction among several users. Overall, while the service is valued for its security, improvements in user experience and support are essential.
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Pretty easy and fast, my agent was excellent and very helpful, but the scan my face option didn't work the couple times I tried it's just faster sending pictures of documents.
It was good and the lady was very helpful in getting it done
Hello Michael! Thank you for your feedback regarding the identity verification process and our member support agent. We appreciate your 5-star review of ID.me. -ID.me Social Response Team
It was frustrating at first but things started going through and I was very pleased. Very happy I found the app
Hello Sharon! Thank you for sharing your experience with ID.me. Thank you for your 5-star review of our service. -ID.me Social Response Team
Easy and efficient, operator was fast and very helpful
Hello William! We are glad this process was quick and easy! Thank you for your 5-star review of our service. -ID.me Social Response Team
It was a great review my agent I talk to was very respectful she made sure everything was correct and that my account was secure and safe
Hello Andre! Thank you for your feedback regarding our member support agent! We are always happy to help. We appreciate your 5-star review of our service. -ID.me Social Response Team
Hello! Thank you for your feedback regarding the identity verification process and our member support team. We appreciate your 5-star review of ID.me. -ID.me Social Response Team
I am not technically inclined and I found ID.me to be easy and simple to follow. I have given up on some sites that I cannot get through their technology to even log on. I appreciate easy directions and very fast response from ID.me.
Thank you so much
Hello Paulette! Thank you for sharing your experience with ID.me. Thank you for your 5-star review of our service. -ID.me Social Response Team
They were very nice they answer all my questions thank you so much
Hello Kimberly! We are glad that you were able to complete the identity verification process successfully. We appreciate your 5-star review of our member support team and ID.me. -ID.me Social Response Team
Overall I had a pretty good experience the only thing I can complain about is that I waited in queue for a long time well about an hour and a half maybe almost 2 hours and I got bumped back 10 places in line but the due to a technical issue if you are using a cell phone you cannot veer off the page or let your phone turn off or anything like that so I waited a little longer than I should have been waiting but all in all the agent was great kind quick and professional and he got the job done two thumbs up for him
Hello Michelle! We are glad that you were able to complete the identity verification process successfully. Thank you for your review of our service. -ID.me Social Response Team
Excellent and figured out what was my issue multiple accounts. Thank you
Hello Rene! We are glad that you were able to complete the identity verification process successfully. Thank you for your review of our service. -ID.me Social Response Team
I was upset, but was able to speak with a live agent
Hello Electa! Thank you for your review of our service! If you have any questions or require any further assistance, please send us an email at [email protected]. -ID.me Social Response Team
I appreciated that everything was explained ahead of time. Also, I was told the wait time and it was a true wait time.
Hello Nina! Thank you for sharing your experience with ID.me. Thank you for your 5-star review of our service. -ID.me Social Response Team
Hello Bruce! We are glad that you were able to access the IRS successfully using ID.me. Thank you for your 5-star review of our service. -ID.me Social Response Team
A crazy caL w/ No Meaning@ all, but Gawd say CaL, we need to verify, so did! And alas, a chat w/ a AnjeL for the morning aint anytheng to complain about!
Hello Kaya! Thank you for your feedback regarding our member support agent! We are always happy to help. We appreciate your 5-star review of our service. -ID.me Social Response Team
Hello Stacy! We are glad that you felt secure using our service. Thank you for your 5-star review of ID.me. -ID.me Social Response Team
Okay. Covinient to do anywhere from your phone.
As of today its kind of relief your getting a step done.As well as a quick questions to getting identified. Shocked but ok with it new tech.
Hello Gerardo! Thank you for sharing your experience with ID.me. Thank you for your 5-star review of our service. -ID.me Social Response Team
I believe the title says it all. It was simple to do, easy to navigate, and overall painless. I wish all my secure logins worked that well.
Hello William! We are glad that you were able to complete the identity verification process successfully and with ease. Thank you for your 5-star review of our service. -ID.me Social Response Team
Very fast love the professionalism it was an great experience knowing how fast and easy it was and they took the time to resolve my matter and to protect my identity
Hello Isaac! Thank you for sharing your positive experience with ID.me. We sincerely appreciate your 5-star review of our service. -ID.me Social Response Team
Very thorough and professional which is much appreciated!
Hello Kathleen! We are glad that you were able to complete the identity verification process successfully. Thank you for your review of our service. -ID.me Social Response Team
My experience was great and it was easy and it's more secure this way.
Hello Norma! Thank you for sharing your positive experience with ID.me. We sincerely appreciate your 5-star review of our service. -ID.me Social Response Team
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- SmartCustomer’s sole mission is to increase online transparency for buyers and businesses
- SmartCustomer has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
Hello Jordan! Thank you for your feedback as we are always trying to improve our member experience. Thank you for your 3 star review of ID.me. -ID.me Social Response Team