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ID.me simplifies how individuals prove and share their identity online. The ID.me secure digital identity network has over 98 million members, as well as partnerships with 30 states, 10 federal agencies, and over 500 name-brand retailers.
The company provides identity proofing, authentication and community verification for organizations across sectors. The company's technology meets the federal standards for consumer authentication and is approved as a NIST 800-63-3 IAL2 / AAL2 conformant credential service provider by the Kantara Initiative. ID.me's Identity Gateway also has a Federal Risk and Authorization Management Program (FedRAMP) Moderate Authority to Operate (ATO). ID.me is the only provider with video chat and is committed to "No Identity Left Behind" to enable all people to have a secure digital identity.
ID.me Reviews Summary
The company has garnered a mixed reputation, with notable strengths in its identity verification service, which many users found secure and efficient, particularly praising the helpfulness of customer service during video calls. However, significant concerns were raised regarding the complexity of the verification process, which some customers found frustrating and time-consuming, particularly older users or those with unique identification issues. Additionally, delays and technical difficulties, including issues with document acceptance and login credentials, have led to dissatisfaction among several users. Overall, while the service is valued for its security, improvements in user experience and support are essential.
This summary is generated by AI, based on text from customer reviews
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I don't usually have much patience with doing these things but it was a fairly simple process. The representative I had was great.
Tuve una experiencia muy agradable ya que me brindaron toda la información y consejos sobre mi cuenta de no compartirla. Y eso me pareció genial. La verdad lo recomiendo mucho
I'm usually nervous to deal with new experiences such as this because the process felt like it would be alot. However wait times were reasonable and I would highly recommend this to a friend in the future!
Had provided a secondary email in 2024 when I knew I was wrapping up with an employer at the time and had used company email to establish the ID.me account. However, when providing the uploaded documents and selfie, it required me to log in to that email which I know longer had access to and did not remember the PW to. This blocked me from DIY-ing this login and setup procedure. I should have been able to merge, terminate, or rectify the accounts without an agent or rep to intervene. OR, don't suggest that I could with all the generic chatbot solutions that were not applicable.
Agent Tyler gets 5 stars, because he was helpful and knowledgeable once on virtual call.
I am so excited to let everybody know that this is a good posture of getting situating papers very important papers and this is recorded and monitored and each where you were see this
Kilgore says,
I just kicked the tires, and hit the gas and when I hit the road I was really wheelen.
Had gravel flyen and rubber sqealin and I didn't slow down till I..
This extra step in paying my taxes was not expected and took me a minute to go ahead with it. But it was just a few clicks to confirm my info and take a pic and it was done in 10 mins with no prior knowledge of their methods. Very user friendly and not out of my capabilities or too much of my comfort zone.
Your personal information is required yet they do not make it easy to find the discount code. It's almost like they stole my personal information. Don't waste your time.
It was wonderful experience using ID.me for the first time and I like it. It's also make it easy to have your information put into the database. Its very user friendly and convenient.
Hello I would like to introduce myself my name is Francisco Bustamante and I am Student Striving to be a Phylosophy Professor and I'm honored with the Professionalism ID.me provided I am forever Grateful Thank you ID. Me
What I thought it was going to be a difficult process, ended up in being an easy one, all I needed was my documents, my information and follow instructions which were easy.
Me encanto como me atendieron en todo lo nesesario en video llamada en todo
It seems sorta like a pain to have to go through the process of verification, however, in the long run it ultimately helps prevent fraud against us. As long as you follow the instructions, it is a quick and painless process for the sake of your identity being safe and secure. And the video call representative was very friendly and nice. Thx
Excellent in security checking you out to see if you're the real person photo ID questions I rather have all that than anything in the world
Es demasiado fácil y rápido sin enredos para completar lo que te piden súper recomendado
You have to make sure your documents are up to date or you won't be able to use the service or open an unemployment claim, but if everything is good than it's easy once your documents get approved the video call is 5 minutes if that and your good 👍🏻
The verification process worked as expected, though it took some time. Once completed, access was smooth and reliable. Overall, a decent experience.
I went through the entire verification process, went to the IRS website and all of my information was transferred to the IRS website, and I got error 6,000 and couldn't get in. Upon investigation it seems that error 6000 with the IRS is a discrepancy in the spelling of your name. So make sure that ID not me does not mess up the spelling of your name.
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- SmartCustomer’s sole mission is to increase online transparency for buyers and businesses
- SmartCustomer has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members