iBuyPowerReviews 88

I ordered a custom build three weeks ago. I can't tell you how excited I was for my dream PC to show up. I even paid for 3-day shipping. Completed my build and got my ETA: 2 week build time then shipping. Everything looked like it was running smoothly as I got the status updates from the warehouse. Sure enough, 2 weeks later and they shipped it! Here's where it starts. I didn't get the PC for a week. When I finally got it I hooked it all up, super excited to finally start gaming again as my last PC died on me after being 10 years old. Power it up…. It's the Matrix. Green lines all over my screen and I knew something was up. I did some research and learned it was most likely a faulty graphics card, but it could be as simple as a bad HDMI cable. So I power down, swap the cables out for new ones, boot it back up and same thing. Green lines glitching like the Matrix. I tried talking with their Tech Support which is basically a chat room conversation and they tell me to reseat the GPU. Reluctantly I did, after watching some videos and being as careful as I could. Hoping it works now I plug the power cable back in and boot it up. This time there's no picture at all. I asked the Tech Support to call me to which they replied "Sorry, we cannot call you. Please call customer service at ————-." Not happy with that, I called the number and was on hold for 45 minutes. They said they could send me a new GPU AFTER they received the broken one in the mail, and if I wanted them to ship a new one at the same time that I sent the broken one back, that I would be charged for it. I have to ship the whole PC back and wait for it to get to them, then I have to wait for them to repair it, then I have to wait for it to be shipped back to me. Another estimated 3 weeks. I asked if I could get a discount on the computer for having to go through all this and I was declined that service. I will receive $50 for being given a broken GPU and a refund for the 3-day shipping. But nothing for being sent a broken computer and having to wait another 3-4 weeks for the same computer to be delivered back to me (hopefully usable) which should've been delivered a few days ago. A good company would've shipped me a whole new build exactly how I ordered it. Rush Serviced! And just let me ship the broken one back. I still haven't got the Shipping Order they said they would send me to send the broken one back. Get it together guys, UNACCEPTABLE!

I am new to all this stuff but i really like everything but the mouse it is to quick for me and it is a little tougher for me because of my age

I hate to do this but this company has really been a let down. I purchased a PC in January of 2021. To this day 7oct2021 it has not worked correct. The PC cost me $4500. 00 and as expected the pc did not ship for a few months. When the PC arrived the box had taken damage and best we can tell the motherboard was damaged by the weight of the graphics bouncing. The pc would come on and show the display for a few min then the display would go black along with the mouse and keyboard. We spent some time troubleshooting with Ibuypower but ultimately it needed to go back in. The RMA took from Aug10 and returned Sept 21 and still the system is not functional. In all fairness the package was again delivered in the wrong orientation. So again we do an RMA but this time just for the motherboard and ill do the install my self. I am told by the rep that if I pay for the motherboard they can ship it out right away and they will credit me when the current motherboard is returned, so I fork out another $213.00. The RMA was created on Sept 21 I paid for it on Sept 22 and he it is oct 7 and still no Motherboard. After speaking with a customer service rep I find out they don't have the motherboard at all nor do they know when they will have it. I then ask the tech what happens if the warranty lapses before we have a functioning PC. He told me that they will not extend the warranty so I would need to start paying for parts to correct issue. I told him theirs no way I will do that and would rather return the pc that has yet to function properly. I was then told I would not be allowed to do that either and I could instead sell the components from the nonfunctioning pc to get my money back. WOW! So realizing this will likely become a legal issue I ask how I can contact the Ibuypower Legal team and I am told they do not have a legal team and should the issue come to it just have my lawyer call customer service. I really hope that this will not need to happen but I do not take being slighted by a company lightly. Its truly a shame as I really looked forward to buying more systems from this company. So buyer beware and if you still purchase from this company I really really hope its a better experience.

Got a RTX 3080 and Intel Core i9-*******K pre built. Was good for the price and the computer is awesome. Looks great and stays cool. Nothing to complain about. IBuyPower company is one of the best ones!

Totally disgusted not going to get into details because fact is i've met infants that could build better computers i cna't believe i ever bought anything from these scumbags

These people are very difficult to get a hold of. They often have me on hold for over 2 hours, and emails they just don't respond at all.

Not to mention, the computer they sent me was dead on arrival. They sent a replacement gpu, didn't fix it. They send a new hard drive(wrong size) still didn't fix it. Then I sent the whole thing back and they refuse to repair it and sent it back to me. I can't get my money back because it takes them weeks and weeks do get parts and ship things, and apparently I'm outside the 30 day return period even though I never got a working computer in the first place.

IBUYPOWER is a bottom of the barrel pre-built PC company that offers the worst PC's on the market. Their advertising is false, the components they use are garbage, and they're built like crap. Doesn't matter what gaming PC you buy from them it will be a mistake. For the amount of money you were going to spend on an iBUYPOWER PC you could get something twice as reliable and performs twice as fast elsewhere. If you aren't tech savvy and don't know a lot about computers then that's just another nightmare entirely. They have no customer service. Have a problem with your computer? Deal with it. And if you buy an iBUYPOWER PC you WILL run into issues with it. It's not that they won't help it's that they can't help you. They literally know no nothing about diagnosing PC issues. I don't understand how people are still buying from this company when there is an infinite amount of information on how bad their products are. As someone who's been the PC space for almost a decade the best word of advice I can give anyone looking to buy a PC is DO YOUR RESEARCH! DO NOT JUST READ AMAZON REVIEWS! Go on YouTube and watch first hand reviews and breakdowns on the product from reliable sources. Or read through reliable forums and ask questions. You work hard for your money people, stop wasting it and get something that's worth it.

I have been trying to call them for 2 weeks now. Over 400 phone calls. I made an order over 2 months ago that I paid for and they said it was cancelled. Yet they still have my 4500 dollars. Makes no sense.

I ordered one of their "game ready" units. After setting up an account and going through the whole billing process I received an email to call them and verify my shipping address. Although they had both my shipping address and phone number on file so they could have called me. No big deal except that when I called the line was busy for 2 days straight. I also tried sending emails and they were never answered either. In the time I had to wait sitting around I found a better deal on their site for 100 dollars more. So I sent an email asking to upgrade wich was never answered. When my spouse finally got through (I am on deployment with the military and could no longer spend my days trying to contact this company) they told her it was not possible and that my comp would be there next week. I then got an email saying they will let me know when they start to assemble my computer. I payed for a pre built ready to send computer. I still havnt talked to anyone myself.

I bought a ibuypower pc almost a year ago and it was $500 and it was trash because they gave me a amd ryzen 3 3200g 8 gb ram and a gt710 for $500 and then 3 months ago i upgraded my graphic's card to a gtx 1050 ultra and now im getting a OLOy DDR4 RAM 16GB (2x8GB) Warhawk Aura Sync RGB 3000 MHz if you are gonna get the $500 pc just letting you know to play games you gave to upgraded and waste like $250-300 to play games with out your fps drooping

I ordered a new computer from ibuypower about two months ago and the computer itself is great with no issues to report. However I will say that I was supposed to get a free game with the package and due to a glitch on their end I never received the code nor was it made clear what the timeline would be to receive the code. Worst part is, when I called their customer service line and waited for 45 mins to get a hold of someone they told me that the code was expired and I would not receive any compansation for something that was out of my hands and the person tried to say it was my fault for waiting too long to get the code... I wanted to leave this review for anyone thinking that their code is on the way because IT IS NOT unless you received the code the SAME day it shipped, because trust me the customer service obviously doesn't care about your problems... very disappointed and I fear if I have any other problems what they might not be willing to help with... do yourself a favor and pick a better company to buy a computer from

Worst experience EVER with a company. I purchased a $1600 computer for my fiance's birthday and within TWO DAYS, both the motherboard and processor went bad. The complementary keyboard was also broken upon arrival. I tried calling multiple times, was left on hold for nearly two hours without any response. Tried calling again another day, got through after an hour only to be told to leave a voicemail. I left a message and call back number multiple times without ANY response. When calling failed, I tried emailing their tech support. A week passed, no response. Sent them another email, same thing. I understand we are in a pandemic, but they could not even be bothered to send out a courtesy email saying they received my email and would respond when they had time. Completely unprofessional.

Ended up buying new parts and paid someone to replace them. $1600 turned into over $2000. Computer works great now that it was fixed, but I expected a WORKING COMPUTER for more than TWO DAYS. Save yourself the stress and take your money to another company.

I purchased one of their pre configured systems. I called and chatted with them on line to make sure the computer was what I wanted. I was told by an online chat rep and a rep on the phone that the computer I selected had both WiFi and Bluetooth. The computer took 6 days to arrive (late). Upon setting up the computer I found it did not have bluetooth or WiFi. I called the company, I was on hold for over an hour, I gave up finally and left a message on their tech support line. That was in APRIL, it's now June. They have never called me back. In May I started to have a few other minor issues with the computer. Again I called the tech support line, after waiting on hold for over an hour I gave up and left a message, again 8 weeks later, NO RESPONSE. I sent repeated emails, finally weeks later they email me, and instead of making any attempts to troubleshoot the problem. They LIE and tell me my copy of Windows 10 is corrupted and they give me instructions to reformat and wipe my computer back to factory specs. This is ridiculous and the most lazy pathetic excuse for tech support I have ever seen! My computer has ZERO symptoms of having a corrupted copy of Windows 10. If I did wipe it and the issues continue it would be another 10 weeks fighting with them for an answer and apparently I would never get the correct solution. I paid them over 1900 dollars for this desktop and I now realize what a HUGE mistake that was. If you get a computer from them with zero issues you'll be fine, but from everything I've now read, if you have problems you're completely screwed. I know they may reply to this and blame it on the pandemic or some other issues, but they have bad reviews going back to last fall. They have LOTS of excuses! It would be great if they put as much effort into HELPING customers as they put into replying to their reviews and complaints on web sites. (FYI They also offer customers a 30 dollar Amazon gift card to write good reviews after purchase. I can prove this because they did it to me.) So don't believe all the good reviews. People were paid for those.

My friend bought a computer, monitor, and speakers from this company for $1,786. The order was from November of 2019, as of March 3rd, 2020 the computer itself has not come. They shipped the monitor and speakers and that's about it. They then charged him for it twice and would not give him a refund. They sent him a label to return the monitor and speakers. They gave him a refund on the 2nd extra charge but have not given him a refund on the initial charge. The customer service is an actual joke, they're extremely rude and not helpful in the least bit. The initial charge is not even considered an order at this point and has just been classified as a transaction. We were put on hold for half an hour just for her to come back and say to call them back in an hour to an hour and a half. I've never been so sure that a website is a scam site more than having to deal with them with him. We're very much considering filing a complaint with the better business bureau if they continue to refuse him a refund for the products that they have not delivered on. Stealing thousands of dollars from paying customers and then refusing to deliver on products you promised them is the literal definition of a scam. I hope that no one makes the mistake of attempting to do business with these people.

Horrible customer service. Ordered a replacement side panel one month ago, they shipped a replacement with no fragile stickers or glass enclosed stickers. It arrived shattered. It was a glass side panel placed in a box, no wrapping, with nothing but styrofoam popcorn. No cardboard or bubble wrap. Ordered a replacement for the replacement and it's still " processing". Good luck dealing with customer service. No follow through, customer service is a joke. 30-45 minute time to get anyone to pick up is the norm. Don't walk, run from this company. There are much better choices out there.