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Get cash back every time you shop. Ibotta pays you real money on your everyday purchases. Download the free app to receive offers and earn real cash back in-store and online.
Ibotta Reviews Summary
The company enjoys a generally positive reputation among users who appreciate its ease of use and significant savings potential. Many customers commend the prompt and effective customer service, highlighting the team's responsiveness in resolving issues related to cash back discrepancies. However, recurring concerns include frustrations over payout limits, inaccuracies in rebate credits, and a perceived lack of variety in eligible products, particularly for budget-conscious shoppers. Overall, while the app is valued for its savings, improvements in product offerings and payout reliability could enhance customer satisfaction further.
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They were prompt and easy to work with. Emails were quick and with kindness. Thankful for this program/app.
I received a very blurry receipt and was unable to upload. I reached out to the help center and Lord S. Assisted me! Very promptly and with a massive amount of empathy! It was such a great and seamless experience! I enjoy ibotta and am very happy they have people like Lord S. Working there to help!
Thank you for sharing your experience with us. We truly appreciate your feedback and are committed to making each visit even better. We look forward to your continued loyalty and the opportunity to serve you again.
This is my favorite app. I have made over 1k and a well stocked supply closet. Great customer service too!
Thank you so much for your thoughtful feedback! It’s truly rewarding to know our efforts have made a positive impact, and we’re excited to continue providing a great experience that meets your expectations. Your support means everything to us!
I've saved (earned) a lot of $ using Ibotta... even with a 2-person household. I've had very few questions/issues, but Ibotta's customer service is quick and very helpful.
Thank you for your enthusiastic feedback! We’re thrilled to hear you’re enjoying the experience and appreciate your support.
Don't get as many products show up that I would use in order to get money back as when I first started. Kinda disappointed…
Had a question and customer service got right back to me and even though I didn't do something correctly, they took care of it.
Thank you for your enthusiastic feedback! We’re thrilled to hear you’re enjoying the experience and appreciate your support.
Every now and then I run into an issue getting cash back with Ibotta. Sometimes it involves screenshots in multiple emails and it can get frustrating once in awhile but I can honestly say that anytime I have run into a snag I bought a Representatives always make it right even if there's fine print that Idont see or misunderstand, several instances they have given me the cash back that I was missing whether or not it was a mistake on their part or my part so I always highly recommend I bought her to my friends or co-workers or even just acquaintances because it's really great to be able to earn extra money from things that you're already buying. I will also say that I've been using I bought a for probably 5 years or more and I have deposited hundreds of dollars in my bank account just from getting cash back from things that I was already planning to buy!
Thank you so much for your thoughtful feedback! It’s truly rewarding to know our efforts have made a positive impact, and we’re excited to continue providing a great experience that meets your expectations. Your support means everything to us!
This app makes shopping a treasure hunt! I seldom buy something I don't need, but often things I will use in the future even if not at the moment I purchased them because of the big cash back! I always check Ibotta offers any store I shop!
Thank you for your enthusiastic feedback! We’re thrilled to hear you’re enjoying the experience and appreciate your support.
I had a rebate clipped in my app, but when I went to make the purchase, it was no longer on my list. I reached out to support, and Francis D. Was fantastic—he looked into the issue and was able to credit the rebate amount to my account. Thank you for your attention to detail and for helping find a great resolution!
Thank you for sharing your experience with us. We truly appreciate your feedback and are committed to making each visit even better. We look forward to your continued loyalty and the opportunity to serve you again.
99% of the time, everything registers as it's supposed to... But, on the occasion that there's a computer glitch, or a miscommunication between store & Ibotta, their customer service does their very best to make it right; they show genuine concern for the customer, they're patient & understanding, and allow you to explain your situation. They're also very good at providing lots of information to teach you how this program works. It's a great company that has saved me a bundle in "coupons" / cash back offers!
Thank you for sharing your experience with us. We truly appreciate your feedback and are committed to making each visit even better. We look forward to your continued loyalty and the opportunity to serve you again.
I had a multi item purchase that I did separate transactions for, When I scanned my receipts in I only got credited for one item (instead of all 5) As I used the chat to explain my situation I was properly informed on how to process this type of transaction. I now know how to do this The individual helping was professional, understanding, and polite. She resolved this situation along with instruction on future purchases. Thanks Aries
Thank you for sharing your experience with us. We truly appreciate your feedback and are committed to making each visit even better. We look forward to your continued loyalty and the opportunity to serve you again.
There are more many healthy foods that qualify. Too much junk food.
Thank you for sharing your feedback with us! We sincerely apologize for any dissatisfaction you may have encountered. Your insights are incredibly important as we work to enhance our offerings.
I had an issue where Ibotta didn't catch a purchase that I made and the support team helped me tremendously!
Thank you so much for your review! We truly appreciate your kind words and support, and we're delighted to know you had a great experience.
If you use Any Bar or Any Liquor Store odds are you will have to jump through hoops to get your money! Buy two drinks they credit you for one. Buy two bottles of wine and they credit you for one. Sometimes none.
I tried getting cash back on an item i purchased and it said the item didn't qualify when it did. An agent added it in manually.
Thank you for your enthusiastic feedback! We’re thrilled to hear you’re enjoying the experience and appreciate your support.
This is gotta be one of the best apps around. There's nothing like making free money and customer service is awesome. Thank you so much for all your help.
Thank you so much for your kind words! It’s wonderful to know that our effort to provide real value is making your purchases rewarding. We're excited to keep delivering great experiences every time you use Ibotta.
I have been using I bought a for quite some time and really enjoy doing so. It is a nice way to get rewarded for items that I buy and use anyway. Would definitely recommend! I personally like to save my earnings up and treat myself to something big. Very easy to get gift cards and there are many options to pick from. The few times I may have run into an issue. Customer service has always responded right away.
Thank you for sharing your experience with us. We truly appreciate your feedback and are committed to making each visit even better. We look forward to your continued loyalty and the opportunity to serve you again.
I've earned a lot of money by using Ibotta for the past years! It's absolutely great and their customer service is outstanding for any type of issues you may have. I can't recommend them enough 😊
Thank you so much for your review! We truly appreciate your kind words and support, and we're delighted to know you had a great experience.
I had trouble with a receipt submission, I could find the product using the search bar but not which category to use for the submission. I contacted customer service and they made it work to get me the credit!
Thank you so much for your kind words! It’s wonderful to know that our effort to provide real value is making your purchases rewarding. We're excited to keep delivering great experiences every time you use Ibotta.
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- SmartCustomer’s sole mission is to increase online transparency for buyers and businesses
- SmartCustomer has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
Thank you so much for your kind words! It’s wonderful to know that our effort to provide real value is making your purchases rewarding. We're excited to keep delivering great experiences every time you use Ibotta.