On SmartCustomer, businesses may not offer incentives or pay to remove reviews. Learn more about our Review Guidelines.
From the business
Get cash back every time you shop. Ibotta pays you real money on your everyday purchases. Download the free app to receive offers and earn real cash back in-store and online.
Ibotta Reviews Summary
The company enjoys a generally positive reputation among users who appreciate its ease of use and significant savings potential. Many customers commend the prompt and effective customer service, highlighting the team's responsiveness in resolving issues related to cash back discrepancies. However, recurring concerns include frustrations over payout limits, inaccuracies in rebate credits, and a perceived lack of variety in eligible products, particularly for budget-conscious shoppers. Overall, while the app is valued for its savings, improvements in product offerings and payout reliability could enhance customer satisfaction further.
This summary is generated by AI, based on text from customer reviews
We monitor reviews for authenticity
I love using the ibotta app but when I shop to get my cash back from my Ibotta offers I almost always have to contact the Ibotta team because my earnings never arrive in my Ibotta app until I contact Ibotta care team
I shopped at weis markets on 9/3/2025. I didn't get a rebate until 9/7/2025. When your bonuses only last 3-4 days how accurate is ibotta at awarding those bonuses. I love the ease of adding the rebates for unlinked accounts (Walmart, wegmans, cvs…) I hate how long it takes for weis rebates.
Ibotta is always ready to help and always reply so fast with any questions or concerns that I have about any issues about missing cash or any offers, thanks Ibotta
Thank you so much for your kind words! It’s wonderful to know that our effort to provide real value is making your purchases rewarding. We're excited to keep delivering great experiences every time you use Ibotta.
After I believe 3-4 tries to have my receipt accepted it was finally accepted. But not for each item on the receipt.
I really enjoyed Ibotta until it logged me out and when I logged back in, the money I had earned was gone. I had almost $20.00 dollars. I usually wait until I have $25 to $50 bucks but I question doing that now. I gave Ibotta another chance but if it happens again I will stop using. I also don't like how products I purchased online are not included in the regular earnings. We have proof of purchase, so shouldn't we get the same earnings? Why does it matter if go in the grocery store or order online.
Customer service is an A+++ they where able to address the issue & answer my question in less than 3 hours my issue was resolved. I love Ibotta is so easy to use and being able to shop the items I love and getting a cash back is a no brainer. Thank you Ibotta you definitely make a difference
Thank you for sharing your experience with us. We truly appreciate your feedback and are committed to making each visit even better. We look forward to your continued loyalty and the opportunity to serve you again.
Add a scenario that required assistance from the customer service team at Ibotta and I cannot be happier. Professional, proficient and friendly. Besides loving the app and the rewards it gets me, if there's every a scenario they have always resolved it quickly. Keep up the great work.
Thank you for sharing your experience with us. We truly appreciate your feedback and are committed to making each visit even better. We look forward to your continued loyalty and the opportunity to serve you again.
I recently experienced some inconsistency at a grocery store. I had gone to get items that were eligible for cash back. And forgot my receipt. I returned to the store within minutes. And the lady said she could only go back four receipts. But couldn't find mine! I reached out to customer service for some help. The first representative didn't help me. But then a gentleman named Prince helped. He's awesome, thank you!
Thank you so much for your kind words! It’s wonderful to know that our effort to provide real value is making your purchases rewarding. We're excited to keep delivering great experiences every time you use Ibotta.
I had receipts that I submitted a but late. And got messages that denied them. So I reached out. And Christine took care of it. I'm so happy, thank you!
The Ibotta support team is very knowledgeable and courteous. Always provides answers and meets every need.
Thank you so much for your kind words! It’s wonderful to know that our effort to provide real value is making your purchases rewarding. We're excited to keep delivering great experiences every time you use Ibotta.
Great customer service! In today's society when you call and you can't get anyone to listen but you get that rare great customer service, well Ibotta was that for me. I had an issue and they resolved it quickly. They listened and resolved my issue immediately! I was already a happy customer, and I still am! I have shared with my friend this app because it gives great rewards, now I have another reason for promoting it. Very pleased with the customer service!
Thank you so much for your kind words! It’s wonderful to know that our effort to provide real value is making your purchases rewarding. We're excited to keep delivering great experiences every time you use Ibotta.
Eren and Hayley's customer care is commendable. Thanks so much for your help. It's not the amount that matters here but your willingness to help even if the missing cash back is not much still you chose to be nice. 👍🏻
Thank you for sharing your experience with us. We truly appreciate your feedback and are committed to making each visit even better. We look forward to your continued loyalty and the opportunity to serve you again.
My concern about the receipt that was submitted was taken care of quickly. Customer support team was very helpful with the problem and resolve it.
Thank you so much for your review! We truly appreciate your kind words and support, and we're delighted to know you had a great experience.
I used to be obsessed with Ibotta, until I started working, now I don't have time to use it. My friend shared an amazing deal that I couldn't pass up. When I went to log in, I forgot my login information for Ibotta :( assuming customer service wouldn't help me out right away, I decided to shoot them an email anyway. To my surprise, the person that helped me not only found my account, but communicated with me back to back. Thank you sooooo much! IBOTTA ROCKS!
Thank you so much for your thoughtful feedback! It’s truly rewarding to know our efforts have made a positive impact, and we’re excited to continue providing a great experience that meets your expectations. Your support means everything to us!
Two premium tubes of Crest were on sale plus there was a $2.50 ibotta rebate offer for each product. I went shopping for both items at a drug store. I thought I had clipped the offers before I left for the store. After I found both items I scanned the bar codes and both items matched the offers, I paid for the items and headed home. However, when I checked my ibotta account I did not receive $5 for the 2 rebates. I sent an email to ibotta support. The next day $5 was added to my ibotta account. The email from the support team explained that I did not clip the offer before I went shopping. However, the support team decoded to put the $5 credit on my account even though I had made a mistake. Excellent service with a fast response. Thank you very much.
Thank you so much for your review! We truly appreciate your kind words and support, and we're delighted to know you had a great experience.
Every once in awhile I mess up something while submitting my receipts. Customer service is always fast in replies and incredibly helpful. I've been using ibotta for years and would highly recommend it to anyone.
Thank you so much for your kind words! It’s wonderful to know that our effort to provide real value is making your purchases rewarding. We're excited to keep delivering great experiences every time you use Ibotta.
Was having issues redeeming points for a gift card. It was handled. Thanks!
Thank you for your enthusiastic feedback! We’re thrilled to hear you’re enjoying the experience and appreciate your support.
I submitted my ticket this morning and it was corrected shortly after lunch. Karina R. Was understanding and resolved my issue quickly. I have always had a very good response whenever I submitted my tickets. Y'all are doing a great job.
Thank you for your support and help!
Thank you so much for your review! We truly appreciate your kind words and support, and we're delighted to know you had a great experience.
I use Ibotta a lot. Things I try that I might not have at times app has problems not crediting my purchase but a quick note to customer care they research them and if correct credit me I'm very pleased with app
Thank you for sharing your experience with us. We truly appreciate your feedback and are committed to making each visit even better. We look forward to your continued loyalty and the opportunity to serve you again.
I have contacted customer service a couple times with questions and assistance and they are always quick to respond and rectify the problem/issue. Everyone is always so kind and speedy. Keep up the fantastic work with customer service, it is a breath of fresh air.
Thank you so much for your review! We truly appreciate your kind words and support, and we're delighted to know you had a great experience.
I contact ibotta care regarding my cash back and Cherie helped me and it was a wonderful experience and solved my problem. I have been with you guys for a long time and you guys don't disappoint. Thank you!
Thank you so much for your kind words! It’s wonderful to know that our effort to provide real value is making your purchases rewarding. We're excited to keep delivering great experiences every time you use Ibotta.
See reviews as you browse!
Get the Chrome Extension.
Add Extension
- SmartCustomer’s sole mission is to increase online transparency for buyers and businesses
- SmartCustomer has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
Similar businesses you may also like
See more Cash Back Businesses
- SmartCustomer’s sole mission is to increase online transparency for buyers and businesses
- SmartCustomer has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
Thank you so much for your thoughtful feedback! It’s truly rewarding to know our efforts have made a positive impact, and we’re excited to continue providing a great experience that meets your expectations. Your support means everything to us!