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Get cash back every time you shop. Ibotta pays you real money on your everyday purchases. Download the free app to receive offers and earn real cash back in-store and online.
Ibotta Reviews Summary
The company enjoys a generally positive reputation among users who appreciate its ease of use and significant savings potential. Many customers commend the prompt and effective customer service, highlighting the team's responsiveness in resolving issues related to cash back discrepancies. However, recurring concerns include frustrations over payout limits, inaccuracies in rebate credits, and a perceived lack of variety in eligible products, particularly for budget-conscious shoppers. Overall, while the app is valued for its savings, improvements in product offerings and payout reliability could enhance customer satisfaction further.
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Last trip to store I scanned items to make sure they were correct and then checked out and posted my receipt and it only honored 1 item when I had 3 on there.
Whenever I take a photo of my receipt, 90% of the time there's an issue. I even have my husband take them, it's very hard to get the parameters.
I'm on another similar site, that I have to take pictures of the receipts and I never have an issue. Is it your photo program?
I was missing cash back, the coupon didn't show after returning from grocer, when it was there
At the store, and Ibotta rectified it. Good Job!
They've been good to me.
An offer appeared and disappeared in the space of an hour and the Help desk found it and fixed it. I am grateful to them and for the opportunities that Ibotta offers me to save on groceries.
I am missing cash back. I reached out and they said they were having issues and would review. I had to reach out twice but they did fix the issue!
I am missing cash back. I reached out and they said they were having issues and would review and I still didn't get the cash back.
My Ibotta account is linked to my Coborn's loyalty account. I went shopping at Coborn's thinking it would be a simple matter to get cash back. Check the items on Ibotta's list, shop, use my loyalty number, pay and get cash back from Ibotta. Like a trip from hell to get even part of the money. Spent so much time resending copies of everything that Ibotta should have had just from my linked loyalty card. Did not receive cash for bonuses that had expired during the time I was dealing with Ibotta customer service. Am not going to waste more of my time trying to receive the cash for them. Even when I tried their online service Carlita she never had any responses that were even remotely applicable to my concern.
I have been using Ibotta for over 4yrs. Lately it is not showing my grocery pickup orders at all. So that means no cash back. And I have to go round and round in circles with them to get my cash back that I'm missing.
Thank you for providing your feedback! We apologize for any delay, frustration, or inconvenience you may have experienced. Here at Ibotta, we want you to receive cash back for your offers as quickly as possible. In almost all cases, Ibotta will review your purchases and determine cash back within 48 hours. We are always happy to investigate any issues that you may have. You can contact Carlotta, our Ibotta Care chatbot, by visiting help.ibotta.com. She can help you create a ticket and even send it to the Care team on your behalf. Thanks for leaving an honest review and have a great day!
I love this site. I mainly shop at walmart but have used acouple of other online sites. Have not had any problems with getting my money back.
I reviewed the receipt images and see that my item that was eligible for $1 is not showing. That means I didn't do a good enough job taking the photo.
May I resubmit my photos and include the four photos instead of three to make sure I include the item?
I'm having trending issues with my Foodlion loyalty linked account. Never before...other than this...Ibotta is GREAT!
By using my giant eagle card Ibotta caught I had a item to get cash back on and so I thank them
Took 13 hours for submission to be validated. Then only 3 out of 8 offers were credited. I looked back at screenshots to confirm the other 5 were valid. Had to rescan the items and now have to wait another 24 hours. It really isn't worth the effort when it doesn't work right the first time! It isn't right that Ibotta makes an error, and the consumer has to jump through hoops to prove (again) to prove they were right.
Had to input offers 3 times for Schnucks and still whr my seen credit! Things are becoming more difficult for sure!
I had a very satisfactory experience with the Ibotta team! They were quick to responding to my ticket, gave me clear and detailed instructions on what I needed to do next and resolved the issue very efficiently.
Infact, every time I have an issue, which is hardly ever, the Ibotta team is always responsive, kind and helpful. I really enjoy using the app and I appreciate the organization and professionalism that the app and team provide.
Of course I love to be able to save money. But on top of that, I love to go find items as a scavenger hunt. I used to do these for my daughters around the house and it brings back so many memories. I am now an empty Nester and have time to do all these scavenger, save money and share these items with my friends and family.
Just want to say thank you very much to Ibotta. You can always count on them paying you your cash back purchasing the products. Even though there's things I need to be worked out in kinks they still follow through truly this app to save money and be able to spend a little love you don't have.
I have never had an issue go unresolved. Ibotta agents go above and beyond to fix my problems. Thanks for all you do! Prices keep going up but these rebates help me keep my fridge full. :)
I contacted customer service because I was missing cash back from my latest submission and they resolved my issue quickly! Their customer service is always top notch.
I had trouble linking a rewards cards to my Ibotta account. They had the issue fixed quickly when the automted suggestions had been unsuccessful.
I have been using Ibotta for years. It is awesome and I love cashing in my earnings for gift cards. On the few occasions that I've had to ask customer service for help, they always respond quickly and help me resolve the issue. For example...lost paper receipt not causing me to lose earnings.
I am not a huge fan of Ibotta. I use it but it's difficult and not user friendly. Its very hard to scan receipts and it frequently misses items.
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- SmartCustomer’s sole mission is to increase online transparency for buyers and businesses
- SmartCustomer has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
Thank you for providing your feedback! We apologize for any delay, frustration, or inconvenience you may have experienced. We apologize you are having difficulty getting the Ibotta app to load the camera. More often than not, it's because the camera is being held up by another app you have open. The easiest way to fix this is to completely power down the phone and then power it back on. This will make sure that all of the apps you have open have now been closed. If that does not work please make sure that your app is updated to the latest version and restart your device. You can also contact Carlotta, our Ibotta Care chatbot by visiting help.ibotta.com. If she cannot answer your question, let her know. She can create a Care ticket for you. Ibotta strives to cultivate a positive environment for our Savers. Our team works diligently to respond to each inquiry promptly and accurately. We apologize if our service did not meet this standard for you. We have documented your feedback for the appropriate team. Thanks for leaving an honest review!