HumbleBundleReviews 33

I'm surprised by the negative reviews and the company must have changed things. I forgot to pause my subscription one month because my child was in the hospital. I asked them if they would consider an exception and they refunded me the money because I hadn't viewed any of the codes. Sure, not every bundle is going to knock it out of the park for every person, so I skip months, but the months when the games are ones that I like, they tend to be a really good deal! They also run other bundles that are a solid deal as well! I've never had issues with customer service in the year that I've been a customer, so I think this is a problem they've fixed.

Currently a 24 hour delay for a pre order even though the game is already out

Takes up to five days for a refund

Can't get the pre order anymore

So either have to wait until they give out keys or just buy a normal copy

Ive used Humble bundle since its inception and used to really love the company for what it did, and what it stood for. I've dropped my review of humble bundle from 5 stars to 2 stars since they now promote cannabis, weed, marijuana to all users. I have lost a lot of respect for this once reputable site. There needs to be a preference for such choices. Comics, video games, movies and books which are related to urban and geek culture are fine. Weed is NOT.

If humble bundle promotes or sends me another cannabis, weed or marijuana promotions, I will stop buying anything from you. No games or any books or comics. You will lose me as a customer. I don't care if its legal or not in some parts of the world. I would react the same way if you promoted alcohol or any substance-abuse related topics.

How can you promote sales for children's hospitals, charities on one hand, and then promote weed and other detriments to health and mental wellness. This is a really bad move. I'm going to stay away from humble bundle until this is fixed.

Legitimate site that allows you to purchase games for cheaper than normal. I have made multiple purchases here.

I bought my first bundle 9-19-22 days later when I try to get all 3 of the codes for Lego Starwars games it says they ran out of codes? It says they will add codes asap but more than 3 weeks later they still haven't added any and I'm not the only one there's others who been trying to get their codes for the same bundles same games and this is rediculous, these are code we paid money for and own they can't just turn around and sell them when we legaly own them! I've been re-checking for the codes daily too. Then if you try to contact them they have a notice that it's going to take more than 10 days to get to your email. Like they don't even want to try and help you and there's no number for you to call and they ask for a purchase number for you to submit but there's none on their purchase page? I'm already loosing hope to even getting my codes or a refund or even for an exchage to a different game code if my Lego games is not available. Oh yeah but if you search for each of the same games in their site you can still purchase it without any warning that they are out of keys even if you add them each game to your cart to purchase them for full regular price. Yeah but they claim there's no codes left? Scammers! Stay away from this site. I even try to contac them on their FB and they don't let you make a post also. I mentioned it on their other FB post and no coment from them. A good way to avoid someone from revealing them! Oh well time for a Paypal claim! It's sad because they claim this is all for charity? Sure to help themselves!

Wont allow me to cancel subription, support is useless... they dont reply to their ticket message system.

I've used this site several times over the years and it has worked just fine! From the reviews it seems that if you have a problem the support isnt the best, but they do definitely offer games at good prices!

As of February 2022, if you pull up nearly any new game on Humble's website it will list a discount price for Humble Choice Members. For example, see the attached image from Elden Ring Deluxe Edition where it says "Save an Additional $16 with Humble Choice". Sounds like a great deal right? No Astrix or stipulations listed anywhere on the site, you just need to be a Humble Choice member. Well, I signed up for a membership only to find that this price is only available for people who have been a member for 12 months, and new members only get 5% off. I contacted Humble, and 4 days later they got back to me telling me that there's nothing they can do to help me. Meanwhile, the pricing is still listed incorrectly. Readding through threads on Reddit, it seems that Humble pulling dishonest bait and switch tactics is nothing new, definitely stay away.

Their system got a bug where you could choose 2 more games from the months you subscribed with classic plan. I was happy cause it seemed to me to be something that was like a "Thank you" for all the members that stayed on Classic plan, even tho we had some months where new accounts would get the choice games cheaper than us loyal customers.

Sadly it turned out to be a bug which they fixed. And not only that, but those who revealed their keys would get to keep them... those on the other hand who didnt reveal them lost them, me being one of them. To think that naively thought it was just a kind act...

Nice way to both fix your mistake and say "F. K you" to all your loyal customers in one go. I have been subscribed since 2017 and I am regretting it now.

Some weir check payments sometimes you just cannot buy stuff, only one star maybe this way they fix that.

I've been using Humble for a few years now. I was sick for a long time and was given a Humble Monthly subscription to help with being stuck at home. Every month, for 12 dollars, I was getting a bunch of games. I might only enjoy 2-3 of them, but that's still great value for games that would normally cost a lot more.

I am still getting the Humble Choice classic sub now. 12 games for 12 dollars every month. I pause more often now because I have a lot of games in my Steam library that haven't been played yet.

Oh and a percentage goes to a charity every month. =)

They have some good deals in their store during the sales as well, and I've often bought a key from Humble, that was cheaper than the Steam sale.

Since I've been using their site for a long time, I have ran into issues with keys on more than one occasion. I've found their customer support to be very nice and helpful, and issues have been resolved within a day or two. I honestly have nothing but praise for their support team.

Due warning: If you're a subscriber, (or buy a charity bundle) don't trade your gift links on grey market sites. Because the games are sold cheaply in aid of charity, their subscriber agreement states that they must be activated on your account or gifted to a friend. They have banned some accounts that were caught selling on the grey market or trading to resellers. Just something to be aware of.

Where do I begin. Just like everyone else review... they really only care about money. None of their systems actually work properly. I have been subscribed now over 3 years to the bundle and once they changed the structure of the bundle it all went to hell. Ex. Of it going to hell: repeat games from old bundles(when humble bundle wasnt a rip off)... so you gave us the game to automatically gift to someone? Multiplayer only games that are 5 years plus old and the community is completely dead. My final straw, and why I am reporting, was I wanted to cancel my subscription after all this to find out I would be FORCED to be subbed still till my entire subscription runs out (a year subscription) and lose ALL my perks for being a subscriber. Another piece of info that I would like to share from observing them over the last 3 years... They will put a 80 dollar game into a bundle about exactly 3 months after it has gone on an 85% sale on steam. I started noticing this after the first 6 bundles, by the time I got through a year or so of bundles I noticed this was their normal... Now it is even worse, they are putting absolutly trash games in they bought at 2 dollars and claiming them to be 19.99 dollar games to up their game value. They are a disgusting company.

Don't use them. Paused my subscription but then money came out. I contacted them and told them I was unhappy that money came out when I'd paused my account.

Despite providing screenshots showing I paused my account, they bluntly refused to do anything because their system didnt show a pause.

They often didn't read my response and sent useless information about how its my responsibility to pause the subscription.

I've cancelled my subscription which I've had for years.

DO NOT USE THEM.

Bought product for myself, then bought same product as a gift. That second order is canceled because multiple orders of the same digital product are not possible, but it is charged! "Your money is reserved by the bank" - but never got money back from the bank.
In first place they should not give an option for a second purchase of the same product if that is not possible.
Plus terrible support. Helping me with closing my ticket, lol. Screenshot: prntscr.com/rzxzmd

Bad experience after buying from them for years. They set limits on how many bundles or of each game you can buy, which was never a problem. Then recently they start blocking my cards, including bank card from being able to purchase. Ok fine, so keep buying with Paypal which they didn't seem to have a problem with, so still keep buying up to their buying limits. Then more trouble starts, now I have to verify my phone number through a text message, ok, now need to wait a few hours for every purchase to either get approved or get cancelled, a few get approved and a few don't, guess it depends on what mood they are on. I have even been on their monthly membership for over a year. Contact support, get accused of not using keys for personal use, wow, ok. Um, got 6 computers at home and deal with many more computers besides the 6 at home. I am buying at their limits, and somehow I'm breaking their TOS. I am paying them with money, for purchasing on their site. I am making purchases for a few years now. I am buying, paying, not scamming them, for a long time. I Pay for the items, I DO NOT STEAL THEM, I pay. Never gave them any problems, never even contacted their customer service until this happened. Guess I will have to buy from other places, and not bother with them at all, or at very minimum, might even just cancel the monthly subscriptions now, not like they are the only place to buy games and stuff from. Very disappointed at their service, and even when you do buy their game keys and stuff, it's really none of their business what you do with them, customers are paying.

So hopefully your looking at reviews before you buy from them unlike me do not and i repeat DO NOT buy from this garbage site it is a waste of time and a waste of money they have you spend your money then force you to wait ti get your game to "review your purchase" and then your sitting there waiting for your purchase to go through there $#*!ty system and then you have there horrible support just dont even try to contact them its a waste of time

I saw an ad for this company online, long story short I was given a game key and the game downloaded incorrectly. I contacted the customer support and said this is something that people can sue for as they are literally stealing money from people this was their response...

Allie (Customer Service)

Feb 4,3:26 PM PST

Hello there,

My name is Allie and I'm the Customer Support Manager here at Humble Bundle. I am very sorry for the frustration that you have experienced during this time. As you have threatened legal action however, we will no longer be able to assist you on this matter. Any further responses to this ticket or any other ticket you file on this matter will be closed without a response going forward. Have a good day.

-Allie (Customer Service)
Feb 4,3:26 PM PST

Hello there,

My name is Allie and I'm the Customer Support Manager here at Humble Bundle. I am very sorry for the frustration that you have experienced during this time. As you have threatened legal action however, we will no longer be able to assist you on this matter. Any further responses to this ticket or any other ticket you file on this matter will be closed without a response going forward. Have a good day.
Humble Bundle
http://support.humblebundle.com/

It was disgusting and disappointing to see not only did they refuse to help but they threatened to silence someone who had a clear issue. I did say I was taking legal action either they just tried to get out of owning up to their mistake and ended up keeping the money they stole from me. I have no doubt they have done this to others and I HIGHLY SUGGEST YOU DO NOT BUY FROM THEM, PLEASE TAKE YOUR MONEY ELSEWHERE so you DO NOT GET RIPPED OFF.
Thank you for taking the time to read this, I wish you nothing but the best and good luck and have a wonderful rest of your day and an even better tomorrow! (: