Check out our latest communities fighting
AI scams on Reddit and Facebook

business logo of Hulu

Hulu

1.5

On SmartCustomer, businesses may not offer incentives or pay to remove reviews. Learn more about our Review Guidelines.

How would you rate Hulu?
grey stargrey stargrey stargrey stargrey star

Hulu Reviews Summary

Hulu's reputation is marked by a diverse content library and the appeal of timely access to popular TV shows and movies, which many customers appreciate. However, significant concerns have emerged regarding technical performance, including frequent buffering, app freezes, and navigation difficulties, leading to frustration among users. Additionally, issues with customer service, such as unresponsive support and billing discrepancies, have been highlighted. The overall sentiment indicates that while Hulu offers valuable content, persistent operational problems and a growing dissatisfaction with ad frequency may push customers toward alternative streaming services.

This summary is generated by AI, based on text from customer reviews

service
216
value
217
shipping
67
returns
76
quality
194

We monitor reviews for authenticity

Georgia
45 reviews
168 helpful votes
Follow Tina R.
Unfollow Tina R.
Share Review
Report Review

I love this site because they also sport some great older flicks. Plus you can really sink your teeth into the most recent episodes with out having to thumb a TV Guide. I would really like to see them put some more classics on the site.

Also I would not mind a few ads if it meant that I could get their premium streaming for free.

Date of experience: September 23, 2010
California
26 reviews
136 helpful votes
Follow Alexis P.
Unfollow Alexis P.
Share Review
Report Review

I like that you can watch current shows without having to pay because it's paid entirely of commercials.

The only thing I don't like is that sometimes it is outdated. That and Hulu Premium isn't really a deal to me... Which is why I gave it a 3/4.

Date of experience: September 4, 2010
California
19 reviews
98 helpful votes
Follow Kasey P.
Unfollow Kasey P.
Share Review
Report Review

I wouldn't even say its cool anymore not after what they are trying to do. First you start a free service then you go off starting a monthly plan service called "Hulu Plus." You're kidding me right?

Date of experience: August 16, 2010
California
180 reviews
906 helpful votes
Follow Rod G.
Unfollow Rod G.
Share Review
Report Review

At first I was a little bit wary of paying $9.95/month for what used to be free on hulu for their new service hulu plus, but it really is a good deal since they stream it in much better quality it seems. Nice to be able to have all of the current season's TV shows as well. The combo of hulu plus and Netflix makes it seem like I rarely watch cable TV now. I am a big fan of HDTV and high quality images but the on demand feature of internet TV is just too alluring.

Date of experience: August 15, 2010
California
3 reviews
4 helpful votes
Follow Nate S.
Unfollow Nate S.
Share Review
Report Review

The movie database is not as great as other sites and you are unable to download content.

Date of experience: July 15, 2010
California
64 reviews
194 helpful votes
Follow Monica O.
Unfollow Monica O.
Share Review
Report Review

The best part about this site is that I never have to worry about pop-ups or possible viruses- which are often problems when using these type of websites. The videos load pretty fast too.

However, there could be a much larger selection and there are advertisement breaks.

Date of experience: July 14, 2010
New Jersey
7 reviews
40 helpful votes
Follow Shopaholic G.
Unfollow Shopaholic G.
Share Review
Report Review

Very easy site to watch free T. V. The streams are fast and clear, I rarely have any issues with the picture or sound skipping (and frankly even when i do it's likely bcuz i'm doing 5 other things on my computer). They don't have every episode for most shows, at least the more popular ones. They seem to rotate which ones they're offering, sometimes with only a handle available for any given show. If the show's still airing they usually have the latest episodes up within a a day or 2. I'd definately recommend Hulu if your stranded somewhere with your laptop with nothing to do :)

Date of experience: April 24, 2010
New Zealand
2 reviews
5 helpful votes
Follow Peter D.
Unfollow Peter D.
Share Review
Report Review

Hulu's content can only be streamed in the United States. If you're not located in the United States you can't access any of the videos or shows on this site.

Date of experience: April 17, 2010
Illinois
45 reviews
344 helpful votes
Follow Tyler C.
Unfollow Tyler C.
Share Review
Report Review

Free site to watch some of your favorite shows!

How can you beat that? Hulu is great and usually only has a couple of ads per episode. Its a very neat and organized site and also has quite a few movies, but most are B movies, or other never heard before types of movies.

Overall, if you have free time and want to watch clear episodes or movies, definitely check out Hulu.com

If you found my review helpful, please rate or send me a Thank You!

Date of experience: April 16, 2010
Texas
26 reviews
213 helpful votes
Follow Marie C.
Unfollow Marie C.
Share Review
Report Review

I love hulu.com
April 16, 2010

I love hulu.com. I can go to the website and watch an entire season of tv shows in a day or two for free. They have a decent inventory but it would be great if they were able to get more to choose from. Even so, you can pop over to hulu and go through their inventory and find something you want to watch, be it a movie or a favorite television show that you may have missed or would like to check out before deciding to sit in front of the tv every week.

Lots of fun for movie and tv lovers.

Date of experience: April 16, 2010
Florida
2 reviews
6 helpful votes
Follow Tracy M.
Unfollow Tracy M.
Share Review
Report Review

I Love it!
March 11, 2010

I Love it! It has saved my life when my cable got cut off! LOL:)

I usually hook it up to my Big TV at home, and watch it like regular TV, its great..

Date of experience: March 10, 2010
California
5 reviews
29 helpful votes
Follow Mathew H.
Unfollow Mathew H.
Share Review
Report Review

I use this website almost every day. The design is very simple and the content is amazing! Free movies and my favorite TV shows with just a few short ad clips, who needs a DVR or cable?

Date of experience: March 10, 2010
California
58 reviews
363 helpful votes
Follow Tracy H.
Unfollow Tracy H.
Share Review
Report Review

LOVE this site...
December 4, 2009

LOVE this site... free TV... nothing like it. I can't see why people are even complaining about a site that gives us free TV.

Date of experience: December 4, 2009
California
2 reviews
5 helpful votes
Follow James F.
Unfollow James F.
Share Review
Report Review

Simply put I LOVE HULU
December 4, 2009

Simply put I LOVE HULU. Whats more to say, free tv, awesome quality! I can watch it all day long

Date of experience: December 3, 2009
California
2 reviews
4 helpful votes
Follow Shawn D.
Unfollow Shawn D.
Share Review
Report Review

I love hulu
August 17, 2009

I love hulu. Seriously, I don't watch TV any more. I watch Hulu. It is like DVR on your computer.

Date of experience: August 17, 2009
Italy
4 reviews
12 helpful votes
Follow John D.
Unfollow John D.
Share Review
Report Review

It seems to be a great service but it is available only in US:-(

Date of experience: July 23, 2009
Texas
17 reviews
59 helpful votes
Follow sam h.
Unfollow sam h.
Share Review
Report Review

Its a great idea, and it'll be a great site. But I always have problems watching the videos. They always load slow. Anyone else have this problem?

Date of experience: July 15, 2009
California
1 review
5 helpful votes
Follow B H.
Unfollow B H.
Share Review
Report Review

Have you tried to unsubscribe? You cant! They have your info and will not let you erase it. If you request to, they give you a web site that has Homer Simpson going DOH! And laughing at you. DONT GET STUCK!

Date of experience: July 14, 2009
California
10 reviews
75 helpful votes
Follow Angela W.
Unfollow Angela W.
Share Review
Report Review

This site is fantastic. It has just about every popular tv show out there and is great for when you miss your show or forgot to tivo it. The only thing that has been disappointing, is that when i was abroad i couldn't use it. Apparently you have to be in the united states to us it right now, i think though that there's an option that you can say where you are that you're trying to access it and maybe they will try to expand into those countries as they get more hits from them... keep your fingers crossed!

Date of experience: May 5, 2009
Illinois
18 reviews
107 helpful votes
Follow Andy K.
Unfollow Andy K.
Share Review
Report Review

Awesome site!
May 1, 2009

Awesome site! Miss last night's TV show? Chances are they'll have it and it's not the blurry or camcorder quality pictures. They're prefect quality and offer some in HD. The site is done with cooperation from NBC and Fox so lot of the shows by them or affiliated networks gets put on here. It's because of this site, I sometimes don't get as much work done as I should when I'm at work.^^;

Date of experience: May 1, 2009