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Hulu

1.5

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Hulu Reviews Summary

Hulu's reputation is marked by a diverse content library and the appeal of timely access to popular TV shows and movies, which many customers appreciate. However, significant concerns have emerged regarding technical performance, including frequent buffering, app freezes, and navigation difficulties, leading to frustration among users. Additionally, issues with customer service, such as unresponsive support and billing discrepancies, have been highlighted. The overall sentiment indicates that while Hulu offers valuable content, persistent operational problems and a growing dissatisfaction with ad frequency may push customers toward alternative streaming services.

This summary is generated by AI, based on text from customer reviews

service
216
value
217
shipping
67
returns
76
quality
194

We monitor reviews for authenticity

District of Columbia
1 review
8 helpful votes
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Its enough.! This new hulu app is the worst of the worst of apps. Its so frustrating, requires you to go through a lot of steps just to watch or find one show, It is a nightmare owning this shiet. It buffers like crazy. It freezes a lot, is not user friendly. Perhaps it was made for techies alone since they seem to be the only ones giving the app more than 2 stars. I am switching. Even though I love watching the handmaidens tale, I will let my memories of the book sustain me. When hulu changes their App, I will come back. For now, forget you Hulu.

Date of experience: June 26, 2017
California
1 review
4 helpful votes
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Just signed up so I can watch the us open live but Hulu does not have any way for you to stream with a dell computer, Samsung smart tv, only a phone or tablet. They sucker people in claiming you can watch live tv when all you have are phone and tablet options. FALSE ADVERTISING AND YOU WASTED A LOT OF MY TIME. They need to be clear before you sucker people in to signing up. Honestly, how can they claim you can watch live TV, but don't offer a way to stream it on a TV? Explain that... Avoid Hulu, also, it is VERY difficult to get customer support

Date of experience: June 18, 2017
New York
1 review
4 helpful votes
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There are comercials, lots of them.
When watching a series and you try to pick up where you lefto off it is not user friendly.

Date of experience: June 13, 2017
Florida
1 review
1 helpful vote
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Complaint
June 9, 2017

Estan robando a los hispanos, porque todos los show y movies los tienen en ispanish y no lo ponen en ispanish

Date of experience: June 9, 2017
Florida
1 review
9 helpful votes
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Does the Hulu company, have a research team, because They failed with this so called update. You can not look up stuff easily or just look at your stuff with out going threw a mess to find the show you want or find the episode. No this is Awful, atleast go back to the old version. And add a like button and star review on the shows and movies, so your customers can give feed back on what they like.

Date of experience: June 3, 2017
North Carolina
1 review
4 helpful votes
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Hulu charge my account twice and don't want to pay. They did not want to take responsible for that. Talk to about 3 reps to get it resolved was not done, so if you have that issue just know that you will not be refunded for any charge. XXXXXXXXXXXXXXXX

Date of experience: June 1, 2017
Ohio
1 review
9 helpful votes
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The new Hulu sucks
May 28, 2017

I don't know what moron came up with the idea to change everything up but the new Hulu sucks the way you find things the way the system setup I don't know what they was thinking

Date of experience: May 27, 2017
Mississippi
1 review
5 helpful votes
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Ads have doubled recently. It's ridiculous. Didn't get this so that I could watch just as many ads as cable television. Fix it or you're going to lose your customers.

Date of experience: May 25, 2017
Samuel P.
Illinois
96 reviews
308 helpful votes
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Hulu is an interesting streaming platform that has for a long time provided some great shows. Unlike other streaming platforms, Hulu provides a free catalog as well as a premium catalog, both of which are supported by advertisers. Competing platforms do not have advertisements on their content, especially when you're paying for the service. Hulu did eventually introduce a more expensive option that removes general advertisements from the content, but every once in a while I will still get advertisements on certain content where they couldn't remove the advertising. However, there have been numerous times where an episode simply will not load for one reason or another and there are times where content gets removed as I am watching it. It is frustrating not knowing whether or not something is going to be there, but that is a limitation that all streaming platforms seem to have.

Date of experience: May 25, 2017
Maryland
1 review
5 helpful votes
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Can I give no stars? After having Hulu for a week, I lost closed captions for Hulu on my tv, but not on my iPad. After a frustrating hour on the phone help line with two reps, I had no Hulu service at all on either device. Neither rep seemed to have a clue. In fact, I think the first gal realized she had screwed me up bad and deliberately disconnected me. I cancelled rather than go through more torture. Damn shame because I really wanted to binge on Fargo.

Date of experience: May 24, 2017
Virginia
1 review
7 helpful votes
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Freezing Problem
May 24, 2017

Why does it take 3:15 to watch a program that is 1:40 long? It keeps freezing. Very, very annoying. NEVER have this on Netflix or Amazon.

Date of experience: May 24, 2017
California
1 review
9 helpful votes
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Annoyed
May 24, 2017

The update sucks! I hate it! Ugh... so annoying! If you're going to update something at least make it better than what it was, this new version is the worst!

Date of experience: May 23, 2017
Ohio
1 review
11 helpful votes
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I have used Hulu for years and have always enjoys the format. I thought it was very easy yo use and navigate, i liked the new show notifications, and the organization of the content... but not anymore! I even watched their useless tutorial hoping I missdmed some helpful hints, but nope! Terrible, terrible app! Has to 'load' everytime you open it, the layout is horrible, difficult to manage your content and is just not overall user-friendly. Very disappointed, Hulu. Please go back!

Date of experience: May 23, 2017
Georgia
1 review
8 helpful votes
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Hulu used to be a user friendly app. Easy to navigate, easy to scroll through shows and episodes to find what you wanted to watch. This new update is ridiculously CRAP! It's terrible! I wish I could rate LESS THAN 1 star! If you're watching an episode and want to skip to the next, you can't! They won't let you! This "New Hulu" is all about how pretty they could have made the app. I ABSOLUTELY HATE THIS NEW HULU AND WANT SO MUCH FOR THEM TO CHANGE IT BACK! FOR NOW, I'LL BE WATCHING NETFLIX! BYE HULU!

Date of experience: May 21, 2017
Michigan
2 reviews
4 helpful votes
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Scam your money
May 20, 2017

When i cancelled my subscription from hulu that i have been paying for! But paid up to june 16 2017. It won't let me watch for what i paid for unless i sign back up. They our such a scam. I will not rate them. Netflix is so much better and you get better options and it doesn't buffing all the time and doesn't freeze up on you all the time and doesn't scam you.

Date of experience: May 19, 2017
Texas
1 review
9 helpful votes
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New Hulu format
May 18, 2017

The new format is useless. You can't view all episodes of a show at once to select from if your only wanting to turn on a particular episode. I find it funny the app itself gives you some direction on what to do because of the lack navigation making sense. I don't quite get it seeing as there's no problem navigating other apps. Everytime I get ahead of my husband and want to go back a few episodes to catch him up it's a whole bunch of pointless pages to get through nothing is stream lined in a way that makes sense. I LITERALLY don't find shows on Hulu anymore because I've resorted to googling whether or not something I hear about is streamed and what its offered on. HULU is getting their subscribers to only care about what they actively search for. If you cared ATALL about your business you would make an easy platform that makes sense in hopes that your subscribers will easily find other shows that interest them so that they continue to use this subscription. This platform I only use because of the certain shows only offered through here. It is sad how easy other apps are. This is not something everyone will adapt to in time, once I'm done with a couple of shows I am canceling my Hulu because it's not worth the hassle! I can only imagine what future upgrades will look like.

Date of experience: May 18, 2017
Tennessee
1 review
8 helpful votes
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Buffering is almost ALL I get for my money. Will cancel very very soon if this isn't stopped. I have tried all of the 'fixes' by the way
How can this problem be remedied. I have hulu plus

Date of experience: May 18, 2017
Washington
1 review
5 helpful votes
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I will admit that hulu has a great variety or shows and movies but the ad's are constantly coming on every five min and it's so annoying. It really gets me upset that hulu makes millions off ppl like me who have accounts with them and pay monthly and still sell out to get paid from commercial ad's! Selfish bastards! Hulu needs to quit with the bs.

Date of experience: May 17, 2017
California
1 review
6 helpful votes
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Navigating the new app on my AppleTv is so frustrating that i would drop hulu if I could view the old format on my Roku and Windows 10. They upped the monthly $1 so they could program this useless BS.

Reminds me of when Yahoo mail changed their format based on one persons idea on how e-mail should be organized 4 years later I still hate it.

Date of experience: May 16, 2017
Italy
1 review
8 helpful votes
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New Hulu sucks!
May 16, 2017

The new hulu upgrade is terrible. I've gotten so fed up that I just went to watch something else on HBO now. I like the show on Hulu and the old home was great... but now I can't find anything and can't find my shows or see episodes. Why did they do this! It is truly bad design... total form over function.

Date of experience: May 16, 2017