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Hulu

1.5

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Hulu Reviews Summary

Hulu's reputation is marked by a diverse content library and the appeal of timely access to popular TV shows and movies, which many customers appreciate. However, significant concerns have emerged regarding technical performance, including frequent buffering, app freezes, and navigation difficulties, leading to frustration among users. Additionally, issues with customer service, such as unresponsive support and billing discrepancies, have been highlighted. The overall sentiment indicates that while Hulu offers valuable content, persistent operational problems and a growing dissatisfaction with ad frequency may push customers toward alternative streaming services.

This summary is generated by AI, based on text from customer reviews

service
216
value
217
shipping
67
returns
76
quality
194

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California
1 review
9 helpful votes
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Worst of all my streaming services. I get to see more commercials than actual shows because after the commercial break it stops working. Either comes back and freezes or no sound. Oh and lets be serious, horrible commercials that repeat again and again. If you can get hulu to work for a few episodes it either starts the show back at the beginning or just turns off. No its not my internet. My speeds are very high plus no problems with Netflix, Amazon prime, F1, or Funimation. I doubt Hulu will ever be top notch. But it could try to be average.

Date of experience: May 31, 2021
Kentucky
1 review
10 helpful votes
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Will not let me log into hulu, but shows account as payed... extreme long waits on hold time. Get a customer service rep after lengthy wait and he places me on hold while he locates my account. Like he has to go to a file room or something... this is the worst company with... indifferent... does not care about customers or service... they got their last money form me every...

Date of experience: May 30, 2021
New York
1 review
0 helpful votes
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Hulu gone to crap
May 29, 2021

Had hulu for 2 years and It's just gone to s***. Was still paying for service and couldnt get anything on the TV for 6 months! Dont recommend and crappy customer service. Go with sling!

Date of experience: May 29, 2021
Washington
1 review
0 helpful votes
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Fubo blows Hulu away. I never ever have to watch a commercial to watch a game or almost all movies except on fubu tv network channel. Hulu has way to many commercials. SUCK AZZ

Date of experience: May 25, 2021
New York
2 reviews
5 helpful votes
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Hulu is like Windows 3.0 in its design and execution. Try to offer constructive advice and customer service hangs up on you. We canceled 2 hours into free 5 day trial. YouTube is much better though as expensive.

Date of experience: May 23, 2021
California
3 reviews
4 helpful votes
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Scam of a company. They require you to watch ads or make you pay more money. Just annoying. You are already paying foe the service -.-

Date of experience: May 19, 2021
Guyana
2 reviews
5 helpful votes
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WORST
April 18, 2021

Hulu has become worst.
Bad customer service
No response to complaints
Unable to find certain movie's I need.
It's just terrible

Date of experience: April 17, 2021
Texas
6 reviews
15 helpful votes
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Deserves no stars...
April 11, 2021

Stupid $#*!s are elitists... I have $#*!ty tracfone, but guess what? Youtube works just fine! But these $#*!s and their $#*!ty $#*! app?! "$#*! you, we aren't the problem as to why you can't watch this, you are, the problem is on your end you poor, broke $#*! hoe! BUT KEEP PAYING US FOR LOUSY SERVICE $#*!! HAHAHA!" -_- NetFlix even works better... And NetFlix is kinda $#*!ty... But no, hulu can't match their competitor not youtube. That's $#*!ing sad and pathetic, and insulting beyond belief. -_- WELL! I guess these $#*!s DON'T want my money! Seriously, someone please tell them that their $#*! is worthless.

Date of experience: April 10, 2021
South Dakota
1 review
0 helpful votes
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Hulu Live
March 31, 2021

Price is ok, ads are way more than cable and too much. Quality is great if you have good internet. I like it for the most part.

Date of experience: March 30, 2021
Massachusetts
2 reviews
0 helpful votes
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At first Hulu was a very good value. Then the price started to climb, and customer service went out the window. I have the no ads option. I read how it worked then watched some shows and could understand why i was still seeing ads. I was then told there were some exceptions. Why was this not stated in their ad? It didn't matter the shows i was watching Anthony Bourdain (travel channel), Cold cases (A&E) most of the time get commercials. These shows are not live when we get commercials. Calling customer service is impossible as there is always 45 minutes or more wait time to talk with someone, no matter when you call. When you do get through to someone, they are not helpful. Best thing to do is pull the plug and find someone else.

Date of experience: March 28, 2021
New York
1 review
0 helpful votes
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Gouging
March 14, 2021

Atop an already comparatively expensive subscription cost, Hulu crams in more adds than every other streaming service combined. Not to mention the fact that half of the content is locked behind a more expensive version of Hulu in which the advertisement problem is still present. Would not recommend.

Date of experience: March 14, 2021
New York
1 review
0 helpful votes
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Keeps stopping
March 13, 2021

Why does hulu keep stopping. You restart it and you have to watch the same scene over again several times. Its not on my end. And my tv turns off all by itself. Wtf. Doesnt do it on netflix or amazon. Its like the 3 stooges are running this operation. Come on man its2021. Tv should be better than this don't ya think.

Date of experience: March 13, 2021
Florida
1 review
0 helpful votes
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Crappy network feeds, poor quality and an absolutely horrendous menu system. ZERO customer support. Cutting the cord is no longer worth it

Date of experience: February 25, 2021
Arizona
1 review
1 helpful vote
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Ads ads and more ads
February 21, 2021

Why do we have to pay just to watch ads the whole time?!? Like im canceling my subscription right now becauseI'm sick of them. Going back to Netflix and Amazon!

Date of experience: February 21, 2021
Michigan
1 review
1 helpful vote
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Bait and switch at hulu
February 21, 2021

Hulu offered me a come back month free. Billed me 11.99 instead. When I called customer service, they would not credit me and said I was not "eligible." They sent me many emails to come back and then I am not eligible? I think the money makes money when people sign up for free month and then don't notice that they were charged on credit card. Terrible attitude towards customer at Hulu.

Date of experience: February 21, 2021
New Mexico
2 reviews
0 helpful votes
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Disappointed
February 18, 2021

Hulu is the epidemy of bait and switch. I dislike the constant interruptions of the commercials. That is not what a paid subscription was supposed to be.

Date of experience: February 17, 2021
Ohio
1 review
0 helpful votes
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Don't waste your time
February 15, 2021

So a few years back I had Hulu and paid to not have commercials. Guess what, I still had commercials, still have no idea what I was paying extra for. I ended up canceling it. Few years later, got married and my wife got Hulu. Paid for the live TV and whatnot. I ended up paying for Hulu again and agreed to pay the extra for no commercials. Well, there's still commercials. Volume is freakin ridiculous too. We have to mute the TV literally every time so we don't have to keep turning the TV down. It's ridiculous. Get cable, Hulu is not worth it

Date of experience: February 14, 2021
Georgia
1 review
0 helpful votes
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Unbelievable
February 13, 2021

Watching my favorite basketball team. Seesaw game. We're up by 2 with 30 seconds remaining. Commercial... HuLu switches to PGA golf coverage! Who won? I had to Google it to find out. Pathetic. Hulu offers no pathway that I could find for customer service or complaints. I'll be switching to another streaming service!

Date of experience: February 13, 2021
Idaho
2 reviews
0 helpful votes
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WE PAY FOR HULU ON ROKU AND IT IS SO NOT WORTH A DIME. WATCH ONE TV SHOW AND SPEND MORE TIME WATCHING COMMERCIALS! THE COMMERCIALS PROMOTE ALCOHOL, AND WEIRDNESS! DO NOT WASTE YOUR MONEY! WE DID FOR ONE MONTH WAY TOO LONG!

Date of experience: February 12, 2021
Tennessee
3 reviews
5 helpful votes
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Hulu rhymes with horrible
February 13, 2021

If you don't mind trying to depend on Hulu and finding the sorry temporarily unavailable message about 50% of the time it's great! If you don't mind paying an exorbitant amount for no ads and still have to suffer thru a lot of exceptions - Hulu is the one for you! If you don't mind buffering issues and troubles with the app - go for it. Me? For the amount they charge me, and they don't have my local channels although they enticed me with offers of them ( they broadcast Chattanooga instead of Knoxville and will not respond or fix) I am going to get four times the service for what I pay for this with half or less the frustration!

Date of experience: February 12, 2021