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Hulu

1.5

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Hulu Reviews Summary

Hulu's reputation is marked by a diverse content library and the appeal of timely access to popular TV shows and movies, which many customers appreciate. However, significant concerns have emerged regarding technical performance, including frequent buffering, app freezes, and navigation difficulties, leading to frustration among users. Additionally, issues with customer service, such as unresponsive support and billing discrepancies, have been highlighted. The overall sentiment indicates that while Hulu offers valuable content, persistent operational problems and a growing dissatisfaction with ad frequency may push customers toward alternative streaming services.

This summary is generated by AI, based on text from customer reviews

service
216
value
217
shipping
67
returns
76
quality
194

We monitor reviews for authenticity

Tennessee
1 review
0 helpful votes
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Way to many ads
March 9, 2022

I don't mind the ads and the beginning of a movie and before watching trailers but why every 10 mins of a movie! And then the ads are way louder than you have it when watching a movie! They do this so you pay the higher price but not me I am canceling what I already have!

Date of experience: March 9, 2022
Connecticut
1 review
0 helpful votes
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I downloaded the Hulu add free version a few months ago and have tried to delete it twice. When I tried cancelling my subscription both times, it did not allow me and notified me that one of their services were down. Everything else worked perfectly fine accept that I could not cancel my subscription. Additionally, when viewing my payment history, I noticed my subscription actually went up a dollar.
This could be coincidental and a blame that can totally be on my part, maybe if I called Hulu it could be resolved, but that the moment of writing this review, I would rather be pissed off at Hulu. $#*! you Hulu here is your single star that probably has no bearing on anything and is probably going someone more data to sell. Byee

Date of experience: March 9, 2022
Arkansas
1 review
0 helpful votes
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I understand ad revenue but 7 advertisements per episode is such a greedy way of making money the most annoying part about it is the ads they make you watch at the very end of the episode when there's just credits from the show playing indicating that it's over. They stop the credits to play an advertisement then start the credits back before going to the next episode where they make you watch ANOTHER advertisement before starting the show. I'd rather eat glass than to watch another advertisement from Hulu that site has turned into garbage.

Date of experience: March 7, 2022
Iowa
1 review
0 helpful votes
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This is "Ad-Free?"
March 7, 2022

I pay 80 + dollars a month for what Hulu terms "ad free." Unfortunately, it is anything but. Yes, if you are able to record a show, you might (and I stress, might) be able to FF past the commercials, but if you simply select a show they have available, they load it up with ads even if it's a show like Black Sails, which aired on Starz without commercials. Even their own produced shows like The Handmaid's Tale, they fill with commercial breaks. I understand that Hulu cannot control what is broadcast on the commercial stations (NBC, CBS, ABC, etc) but you would think if they are selling a service that they term ad-free, that they would take every opportunity to keep their customers from having to watch commercials. Outside of that MAJOR flaw, I would be remiss if I didn't say that their service has been reliable for the most part. The picture is of good quality and the DVR service works well 90% of the time. I really just have the one complaint against them, but it is a deal breaker.

Date of experience: March 6, 2022
South Carolina
1 review
0 helpful votes
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Humorously Bad
March 6, 2022

F*#%ing worst. Utter waste of time and money. They all need to find work in a different field. Hulu is half a point compared to say Netflix at an easy 10.

Date of experience: March 5, 2022
Ohio
1 review
0 helpful votes
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Live TV (no ads)
March 4, 2022

I was never told live tv doesn't count for the no ads. The price for no ads is crazy. Hulu refuses to give refunds, even though it has not even been 24 hours. I contacted customer service to be told about the live tv doesn't count for the no ads. This needs to be loud and clear. People are being forced to pay this price without knowing. I paid over $70.00 for a specific show and this show doesn't even count. This company needs to be held accountable. I didn't get the free month because I upgraded to the live because I needed it to watch my show. I have canceled and won't be back.

Date of experience: March 4, 2022
Oklahoma
1 review
0 helpful votes
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Hulu Support Number
March 4, 2022

*******858
Hope this helps someone.
Ive been being misdirected to other shows without my consent.

Date of experience: March 4, 2022
Texas
20 reviews
43 helpful votes
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Hulu is a good place to watch all of my favorite shows like family guy or the Cleveland show I would recommend

Date of experience: February 28, 2022
Texas
1 review
0 helpful votes
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Hulu cancels your account for the month you'd ALREADY PAID FOR. Be careful, it's a rip off. It's the kind of thing that should be reported to the better business bureau because it's a rip off.

Edit: They fixed it, same day. But I still had to get in touch with them to do that. They also seem to have done a whole month's worth of a subscription rather than just give me back the remainder left on mine.

Nice plotting there, they know I'll pick up "The Dropout" and will subscribe for another month.
Dang it Hulu, I would have paid to watch the show voluntarily, no need for shady business practices like this. Plus I'm getting back Disney Plus for Moon Knight and would have been interested in bundling (I just don't watch ESPN).
In all seriousness though, I don't need "a free subscription", it's not expensive, and I'm okay with the Ads since some of them actually are nice.

Date of experience: February 24, 2022
Texas
1 review
0 helpful votes
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Way too many commercials
February 22, 2022

There are way too many commercials. A 1:30 second commercial every 5 minutes. That's about 10 commercials if your watching a pretty long tv show. You pay 1 time a month for good old reliable Netflix and there are NO ADS. Do better Hulu, it shouldn't take 60 minutes to watch a 45 minute tv show. It has so many bad reviews for a reason. Hulu needs to take accountability and fix what everybody doesn't like about the subscription. Do better.

Date of experience: February 21, 2022
Minnesota
1 review
0 helpful votes
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Save your money and look around. Hulu is not worth it. It keeps resetting itself it's slow. Watching sports can be a challenge. Or any favorite show. It's just not worth it. It keeps going back to home. It just shuts down for no reason. FRUSTRATING!

Date of experience: February 21, 2022
Maryland
2 reviews
7 helpful votes
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Classic case of take something that works and destroy it (to make it better). It used to remember where I left off in a show, now it almost always restarts the program. I paid for the ad free content and still to this day have found almost NOTHING that plays ad free. The extra money for ad free is clearly not worth the limited content it actually applies to. The only good piece is it is still cheaper than comcast.

Date of experience: February 21, 2022
Colorado
1 review
0 helpful votes
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Terrible
February 20, 2022

Went to login on another device gave me a verification code but didn't work said wrong code or re-enter.

Date of experience: February 20, 2022
Arizona
1 review
0 helpful votes
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Awful, rude tone and POOR lISTENING SKILLS staff working in the help center/ customer service. I called three times on the same day to resolve the issue. Yet, they refused to offer a permanent solution and asked me, the consumer to look for other options to satisfy Hulu's expectation of locking down the IP address. They suggested I switch my internet service provider because of the floater IP address they assign. I explained it is the only internet service provider available where I live and still they would't offer any help and suggested I contact the help center whenever the issue recur, which is often. I am so done with HULU.

Date of experience: February 17, 2022
Georgia
1 review
0 helpful votes
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I pay for a subscription and anytime I watch this app the show or movie is constantly paused or being reset. This is ridiculous. Hulu you are a dd's an streaming service and you cant keep up with all the others. Recognize, grow a pair and fix your $#*!. Me and many others are over it and done waiting for your app to reload. Byyyye.

I certify that this review is based on my own experience and that I am in no way affiliated with this business, and have not been offered any incentive or payment from the business to write this review. I agree to Sitejabber's Terms & Conditions, including to not write false reviews, which is in many cases against the law.

Whatever the $#*! the means. I'm trying to tell you your streaming app for Hulu is $#*!. Absolutely sjit if the app cant even load any of their content its annoying and a waist of everyone's time. FIX IT you $#*!ing lazy $#*! nerds.

Date of experience: February 17, 2022
Illinois
1 review
0 helpful votes
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Hulu Sucks!
February 16, 2022

For the amount of one spent a month, every show I watch keeps freezing and and doesn't come back on. Definitely canceling my services with hulu! Fix your technical issues and errors. Money wasted on such a garbage app. If I could give 0 stars I would

Date of experience: February 15, 2022
Pennsylvania
1 review
0 helpful votes
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I pay little for the service but when I noticed how often it buffers or freezes except for the commercials I get it's not my cable service (which is the fastest and most up to date). I guess they want me to pay for the upgraded useless deal instead this us my last month.

Date of experience: February 13, 2022
Florida
1 review
0 helpful votes
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I'm at my daughter house and Hulu is horrible. Buffering and error codes. She pays $70 dollars a month for this!

Date of experience: February 10, 2022
Minnesota
1 review
0 helpful votes
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Thieves
February 10, 2022

Been subscriber for a Long Time and have had to call several times because they keep adding extra fees to my card. I put on my SSI disability card so don't check as often as I should. 6 months ago I called because they were charging me $32 a month for HBO, Showtime, etc and I said to cancel because I Only asked for commercial free because I already pay for those with my cable company. But instead of canceling, they stated charging me $45! When I asked for refund on the difference, they refused! So they screwed me out of several hundred dollars! It's kinda sad because I really did enjoy HULU

Date of experience: February 9, 2022
Florida
1 review
0 helpful votes
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Endless Commercials and too expensive for what you get. Every 7 minutes you are hammered with the same commercial over and over. Not only that but its mostly Pharma, and or some B**ls*** insurance stuff.

The movies are rather old, and so are the shows. If you want the newer stuff you need to up-scale your monthly fee to Premium.
On the PC the commercials have a work around that is quite nice (no commercials at all), but on Firesticks, and or Smart TVs sorry folks you are getting hammered.

Date of experience: February 9, 2022