HughesNet

I called hughes net because my inter net connect conection was locked up by a scamer who tried to get money from me. I wish i had never hooked up with hughes net. I am a very unsatisfied customer. I do not feel i am recieving the service i paid for. I am a senior citizen who lost eveything during a flood on june 23, 2016.my home was destroyed.and i had to relocate. I left my home town after 30 years and relocate to handle my brothers estate. I am on a fixed income. So i wanted affordable service. But i do not feel that i got what i paid for. In my opinion hughes net sucks with the losey service they provide.

My satellite internet was supposed to be at least 25 mpbs, as I was advised for their business service. Most days, I did not even get close to that. Sunny days, I still only got 3-6 mbps. Trying to cancel, I was given the run-around, and kept getting transferred with no resolution of my issue, wanting to cancel. I was advised of an $800+ early termination fee, and when I signed up through AFPC, in WI, they never told me it was a 2 year contract. I am stuck paying for a service where essentially I am not getting the service I was promised.

We have internet w/HughesNet for 24 months. Would have liked to cancelled sooner but did not want to get penalized so on the day our 24month plan was up, i called to make sure they cancelled our service and to see if i needed to do anything else. By the way we purchased our equipment so nothing had to be returned. I got a confirmation number of the cancellation and everything was fine. They said i would not get any more autopay charges. That same day i got our normal billing charge taken out of my checking account. I called the very next day to dispute and they said i should have called a day before my contract went out. That is not acceptable to me. I have already contacted BBB and will see what else i can do. Even when i called to dispute and was on hold listing - operator said my last payment date and then it told me when my next payment was due.? What? Next payment, when i got on the phone the guy said yes i see you have cancelled, well if you see i cancelled then why is it telling me when my next payment is supposed to be due.

Hotspotting my phone works better than the $105 a month we pay. When I call them to complain to have them try to fix it... I'm doing something wrong, nothing is wrong on their end. Oh and the monthly fee I pay to be able to have a technician come out? Scam. They flat out REFUSED to send someone when we hadn't had internet for 3 days. They said they would charge me a full service charge because they don't see anything wrong on their end. Every time I call, there is never anything wrong "on their end". Well how about the fact we never have enough signal to do anything. Ever. I tried cancelling twice. Each time it plays hold music for 10 minutes, then at that mark it disconnects me. Both times. They are so unprofessional its crazy.

I have found the customer service very helpful. In this day and age of technology, businesses have to continually work to upgrade and stay current. Hughesnet internet equipment is in part obsolete. Smart tv's do not have ethernet capability... yet, Hughesnet system provides ethernet cables to enhance their product. They are useless if you own a smart tv. This and the fact that only a slow 25 mps/10G is offered at the same price as cable high speed internet unlimited at 200 mps which makes Hughesnet very expensive. However, Hughesnet is more for rural locations that cable does not reach and because of this fact I think Hughesnet charges more. Understanding the basics before you enlist this service goes a long way in customer satisfaction. Going in with a good attitude, being agreeable and willing to work with customer service makes it a much nicer experience.

Absolute worst service ever! Especially the WiFi. Made it 3 times slower than the service itself. Thought it might have been a router issue but nothing changed with a new one. Called about it and they were of no help whatsoever so I canceled the service. They stole the $238 for cancelling as far as I'm concerned. Crooked company who can't be trusted or depended upon. They don't care about the customer at all only care about scamming the money from you.

We were a customer of Hughes Net for 12 years due to slowness of the WiFi we recently cancelled. Well after 2 months of disconnecting our services with Hughes Net they were still automatically drafting payments out of my account. I contact them about this matter and supposedly it was a computer glitch but for the best part they tell me I have to wait 10 days after the 2nd withdrawal was done. So they take money out of my account that didn't belong to them and I have to wait 10 days to get my money back. Do not do business with Hughes Net. They are thief's.

When I ordered hughesnet, the rep made it sound great. There has not been 1 day in a year that I've been able to watch anything without 100+ interruptions. My internet and all when I check my connection is working, so what is the problem. And don't think about getting an email or chat from them. Also they take their payment from my account and charge me a late fee every month, y the late fee, you pull the money out... never have I gotten receipt of service, a SAN number, anything... want to quit service but not sure if theres an early disconnect fee... they should pay it for horrible service

This is the worst service you can get! The installer was lazy... he made me burry the line to house for him and didn't give any kind of tutorial for how everything worked. Then, a few months in my service stopped working. I did tech chat three different times and they told me it was because it was cloudy! Why would I spend $80/month for a service that only worked when the sun shined?!? When I finally got through to someone they said it would be $265 to cancel! Unreal how horrible this company is! DO NOT BUY ANYTHING FROM THEM!

Monday is first week with Hughes net cost more than my phone DSL with Hughesnet approx speed 25, wow great. It is a total lie. Posting this be clear the agreement signed by me not to expected such poor performance all the time. I made a recorded record on outages. My FCC engineering licences # P1-19-******* This 72 year old man retired now will see them in court. Total wrong... If a car it could not pull out driveway,,,, hell go the store! Lots of luck..

First of all, it is a 24-month contract.
DO NOT DO BUSINESS WITH HUGHESNET, PREMISE WIRELESS, INSIGHT SATELLITE.
They should not be in business.
No one tells you this beforehand despite asking prior to setting up services.
I was quoted if I cancel early it would be an early termination fee of only $490.00.
Two months later, I cancel to find out the fee is actually for 24 months $790.00! Ripoff!
I was told I signed policy with Hughesnetfor 24 months.
I told them I would see them in court as I did not sign anything or assume anything as was iterated to me in the call.
The Account Management Specialist then gets irate with me because I told her and him (there were two reps) that I would not pay the fee and only wanted to give them their equipment back. I recorded everything and they told me that their ID was confidential, no names can be given, and that they will not accept anything from me except payment. I informed them either they give me the information to return the equipment or I will be retaining a lawyer to help move things along. I was told they would not accept anything except payment.

Be very careful of this companies' claims.

I had standard Verizon DSL service with very few other options in my rural neighborhood. My daughter was beginning to take college classes on line while also teaching violin on line so I wanted to see I could improve our system download/upload speeds. I communicated all this information to HughesNet upfront.

Based upon HughesNet claims it seemed possible for me to improve my speeds by 5 to 10X. Verizon held a steady 3 to 3.5 Mbps and HughesNet offered 25 Mbps and their price had dropped in line with other providers so I felt like I should give them a shot, even though many reviews were saying otherwise about their performance.

Unfortunately the negative reviews I read were correct. My service was installed, failed miserably that same day of installation. I called HughesNet who tried to reset some technical things over the phone and retest my system - still no improvement. They sent out a technician to replace the radio transmitter to attempt to improve the service. Technician said the over the phone technical people at HughesNet have no idea what they are talking about and he decided not to replace my radio transmitter. He did some tests and thought everything looked fine, but later the same day the service failed.

I called to cancel the service never even having used it. HughesNet customer service made me feel like they were doing me a favor by allowing me to cancel their awful service. They said they would send me a pre-paid UPS shipping box and that I was to return to them their equipment (router, power cord and radio transmitter on the satellite dish) or I would be charged $400 as an early termination fee. I had to get my son to climb up on our 2nd story roof to cut the radio transmitter from the satellite dish because they would not be sending anyone out to retrieve their equipment. The satellite dish is still attached to my roof.

My service was successfully terminated, but they would not reimburse me for the $99 install fee, and they charged me $37.10 for 12 days of usage (starting from my account start date until my cancellation call & approval date). I never even used their service during those 12 days, because thankfully I had kept my Verizon DSL service going during the transition period, just in case something went wrong - glad I did! The 12 days of service I ended up paying for was the time it took HughesNet to diagnose the problem, resend a technician, multiple lengthy phone calls, etc. all while I could never use their pathetic service.

I would never recommend this company for anything - sales, service, product or customer relations. This is not a righteous company and its eventual collapse is certain.

Tom McGonigal

HughesNet "provides," hands down, the worst "internet service" I've experienced since dial-up. Honestly, the reliability of service was better with dial-up. I only rate this service slightly above because the speeds are often better. Note that I said often. Speeds are also often comparable with those of a dial-up connection. (Remember waiting for an image to load, top to bottom, pixel line by pixel line? Yeah, that happens.) And the service often cuts in and out - like really often - like throughout the day, every day - and often drops off for longer period, sometimes hours at a time. If there is a storm in Arizona, we don't have internet access in northern California. Yeah, I'm not joking.
Streaming: When streaming (short) videos, very, very rarely will they play continuously without interruption; movies, never. Periodic pausing to reload is the norm. HD does not exist. Sub-SD is the norm. Sometimes a movie/video will never re-buffer and I'll be forced to give up.
Gaming: Don't even think about it.
I will say that their customer service has been ok. They can't fix the problems, but it's not their fault.
All this, and at what price? It's expensive for a quality service. And this is far from a quality service.
In summary, I would like to convey the severity of the frustration and misery that this service causes me on a daily basis. Alas, we have no cell signal where we live and this is the only ISP option. Some days, I'm really not sure it's worth it. I beg you, please, do not sign up for HughesNet "internet service."

They are wrong it can get worse than a one star. Never get this internet. I've had nothing but trouble and it's only been 4 days. I've called several times only to be transferred around and threatened with an early cancellation fee even tho I haven't had service since the day after install! I'm running at 77% LOWER than anyone else who has HughesNet in the world. This is awful company and I would recommend anyone who was thinking about it or who has it to get out now! Do not get. I would definitely rate this company at a zero star if I could.

My family of 4 and I need internet. I contacted them telling them i had a 1 of age child that used the computer an 2 adults that used the internet and phone for work and some internet steaming. Also, with the older child she could use their phone for personal calls. They said that we could easily do that with no problems.
We signed up... long story short, my wife and i had to get unlimited data on our phones (extra cost), we could only watch movies on Netflix and disney + during the morning or afternoon... but evening and night we. Could not stream any tv.
I called and told them this... they ended up saying they would discount me. This led them to cancelling my phone which they had never told me.
Dont go with them. They locked us into 2 years of he!
Just called to cancel today 2-14-20.

I strongly recommend you avoid HughesNet satellite internet service. Despite their advertising and salesman claims - It is no better than DSL, and sometimes it is not even as good as DSL. We have a home that does not have fiber access, and we used DSL service for several years. We tried HughesNet the salesperson promised it would be "way better" than DSL. We used HughesNet for two years unhappily. Movies constantly stopped for buffering on Netflix. Email and internet on my computer was slow frequently slower than our previous DSL. I frequently used my phone with a couple of bars as a hot spot for email and internet search this was faster than the HughesNet internet service. HughesNet is worthless unless you are desperate and have no other choice.

We live in an area where high speed internet was not available when we first arrived, so we got HughesNet internet to fill the gap--it seemed to be the most highly rated dish internet service. In hindsight, we should have just paid the extra fees for unlimited phone data/hotspot connections, because the internet from HughesNet was patchy and slow, even during "fast" periods. The worst part of our experience, though, was upon attempting to end our service after almost two years of being on-time customers. Unbeknownst to us, when you cancel your HughesNet, they expect you to return a part of the satellite dish that *a professional* installed **on your roof**. If you fail to do this, you incur almost $400 in extra fees. In our case, we did venture onto our roof, once we found a friend with a ladder high enough and safe enough to make the attempt, and returned the requested part. However, we were then informed by HughesNet that there is apparently a "108 day" rule, where if you return the part after 108 days, you forfeit your $400. Never mind that you performed their extremely unsafe request and climbed onto your roof to retrieve their equipment, never mind that they now have this equipment in their inventory, never mind that you may have done this within 113 days, and never mind that you were never once informed about the 108 day policy. They are keeping your $400. Frankly, I am appalled at such a company policy. I will never again consider HughesNet as a viable option, and I would never recommend to anyone that they should go with this service for their internet. Please, save your time, money, and safety and choose unlimited data through your phone service provider.