HughesNet

I signed up for this service two years ago. Out of the 2 years, it has maybe worked for 6 months of and on. Called, called and called kept being transferred to another agent to better assist me. Finally asked to speak with a supervisor, they were conveniently never available but would call me back. Never received a call. They schedule a technician to come out to fix the problem. Drove 180 miles one way to my second home to meet them, only to be stood up after they changed the service day two times. They rescheduled the tech again, only for the tech to change the service day again and then again, no showed. This happened a third time when they rescheduled it. I kept getting the runaround from their agents and I finally cancelled the service at the end of the two years. They were going to send me a mailing box to return their router. I verified 3 time with the agent to send the return box to my billing address not the service address because I'm not at the service location all the time. No return box yet, so contacted Hughes Net again. Well, they sent to return box to the service location where I do not receive mail. They say they are unable to make the shipping address change that I had to. This has been 2 years of hell; do not use them they do not care. My friend a short way from my cabin got Hughes Net too right after me. He is in the process of terminating his contract as well because of service issues.

The worst service I think I have ever received. When. My reception dropped from tree growing they wanted to charge $125 to fix my reception. Now trying to cancel I have been waiting on the for for 45 min. They charged me for the month I had no service and the guy I talked to on the phone was extremely rude and insisted that I'm paying for a service not a product even though I can't recieve service. Do you self a favor and don't use these people.

Very poor internet slow speeds and throttling your speed down at night. Hidden termination fees that even if you transfer your account from one state to another they set you up on a two year contract claiming early termination is 250.00 dollars. Monthly 90 dollars for bel I w standard or even advertised speeds. Very bad business would never recommend hughesnet to anyone.

HughesNet is the worst internet service ever. Started to Buffer. I sometimes I " Please Stop Buffering!"
Must stay away from HughesNet! Not fast enough!

I didn't want a phone service but the Rep told me that I had to include it in a "Bundle". In 6 months the phone service went from $10 to 30 per month. Now since I have a contract I have to pay to date $170.00 to remove the phone. The phone does not work if the internet is down powered by a satellite.
Internet is slow and I go thru 30 GBS in 2 weeks, and I'm not streaming TV. Only my husband and myself playing games a couple of hours per day.

We live in a rural area so we made sure yo ask appropriate questions. Number one being is it going to allow us to stream movies. School work etc. I was told by both the person on the line and the man who installed our satellite that it would run 5 this not a problem! This internet doesn't even run 1! It is terrible everytime we call they say we have gone over our limit which is impossible since I'm using my Hotspot on my phone for absolutely everything and am stuck in a 2 year contract! Customer service is absolutely no help! There have been times when I have called and have had NO SERVICE, box not working and have been met with the same b. S. we've gone over our limit. Let me repeat that is impossible! It won't even run my printer! Terrible service, nothing but lies from the company and their advertisement. I don't know how they stay in business. And not to mention the ugly $#*! cords ran and hooked up down the FRONT OF MY HOME NEXT TO MY FRONT DOOR. These people need to be shut down honestly.

Hughes Net internet is very slow and not at all dependable. When I call to cancel my two year contract they give me the runaround of sending me to a service tech. He does a speed test and tells me I'm getting less then 2 MBPS of service and then transfers me back to an operator so I can cancel. The operator then transfers me to another tech who does a speed test with a hughes net test site and that shows I'm getting a 30 MBPS of service and that I can't cancel before my two years are up. DO NOT SIGN UP WITH THIS SERVICE WITHOUT ASKING REAL PEOPLE THAT ARE HAVING SUCCESS!

Hughesnet does not provide fast internet. I had problems with service, telephone service not working 50% of the time and spent alot of time on the phone trying to solve problems. One rep suggested I unplug my computer when not using it to stop the phantom usage of my data. Even when you pay for more service, the service did not change. Expensive and poor service. Also, I tried to leave a review on their site and they would not recognize my email. Therefore NO POOR REVIEWS! CT Sullivan

Misrepresented the cable speed. Lied about product. Blamed slow speed on my phone, but new phone didn't corre t problems. They sent out a service technician and he said satellite dish needed minor adjustment. Didn't fix problem which has been associated since installation. HughsNet charged my credit card $125 for the service call without my approval. This was never discussed because the problem had existed since installation. HughsNet refuses to credit my credit card. Said I could just use the $125 up with monthly fees.

The tech support is the worst type of robbery ever. After paying 199.99 the tech spend many hours trying to set up a new computer, but messed it all up instead. We had to hire an expect IT person to clean out all the damage and fix it. When cancelled and ask for a refund I was told I was only entitled to a $50.00 refund because I had used their service. Paying to have someone clean up the mess that they created is terrible. I am paying $150.00 for NOTHING.
Warning - do not fall into the same trap. Avoid this service like the plague.

I cancelled and returned all items in the box they sent as indicated to discover I was billed for the radio: Which I know was in the return box. Customer service was not helpful. Apologetic. I did not need the apologies. I figured an employee misplaced it or something. Then they had the nerve to send me a review of Customer Service without solving my problem. Will not recommend this service to anyone. For the years I have worked with other companies this us the first time I was billed for items return. Tm

I had no idea this Hughes Internet could be this slow after the speed that was promised before purchase. And my VOIP phones will not work with it as well. Another faulty service! Unbelievable!

Worse thing I have done in years. We moved to an area where internet is limited and this seemed to be the only option. Four adults in the house and three use a large amount of data. I was assured we would have more than enough speed and data for the four of us.
In short, they lied through their teeth. We can go through 50 Gig in a few days. The extra 50 between 2 am and 8 am can get used just as quickly. I could not come close to watching a streaming show. Still can't. I have to monitor the usage constantly to avoid the extremely expensive charges for additional data.
Their customer service is useless and rude.

In short, don't do it.
If you try and find real reviews for this company you'll find yourself constantly pushed toward Hughes net patting themselves on the back.

Being in the middle of moving, buying a house and selling a house I couldn't really focus on researching these creeps. At the moment it will cost over $600 to cancel them. Disgusting bunch of thieves.
I've attached a picture of my router as proof of having a severe case of stupidity.

The service was poor and what's even worse is when you cancel because of that they charged me 175 and then on top of that they charged my card 3 months later for the equipment I returned, so they continue to rip you off even after you are no longer a customer I'm still fighting with them almost 6 months later to get my money back for the equipment I returned!

I work from home their service did not work for me so I cancelled, two months later they charged me for equipment they did not install it was already here when I bought the house and customer service supervisor did not care.

I had a 2 year contract with HughesNet, After it ended I called to cancel and spoke to a HughesNet employee who told me I needed to send the equipment back. I asked what besides the modem. He said that is all. So weeks later I get the box, pack up the modem and promptly send it back. 3 months after I cancelled a 210.00 charge shows up on my credit card. I call them and was told I had something called a radio box that I did not return. I told them that I did return what I was told to return and I have no knowledge of this radio box. I have filed a dispute because Hughes would not help me. I can't say enough bad things about this company and how they handle sales, support and ultimately contract end. From charging me 210 $ and deactivating my account immediately so I could no longer log in and look at the bill.

I had Hughesnet put into my boyfriend's house in NC for when I'm there visiting from another state. The internet service was horrible from the beginning. We could only use it up till about 5pm and then it would buffer. We couldn't stream movies or videos, nor could we do a simple Google search. We don't even use a third of the data given on the plan and in that one year have never come close to going over. Then to top it off when my boyfriend recently died from covid they would not let me cancel the contract. I live in another state and already have Internet service. I sucked it up that I am locked into a two year agreement, so just to get away from this company I chose to go ahead and pay the early termination fee of $235. I now have to drive 3 states away just to get the equipment ($200+ charge if equipment isn't returned) out of the house before the family, who also live in other states, goes through probate. Stay away from this company the internet is horrible. I don't know if they've oversold what they can handle, but do yourself a favor and don't get locked into this nightmare!

This internet is so bad. We moved to a rural area that did not have Spectrum. We decided to go with Hughsnet even with all the bad reviews. They advertise this wonderful internet it is not. It is so slow if you want to watch on demand or Netflix forget it. You can rent your equipment or buy it. We rented it, something happened to the equipment and they were going to charge us $125 just to come out that is not heard of with any internet company I have had in the past. We cancelled it and paid their outrageous fee. We have a different internet now not satellite it works great. I can watch Netflix and on demand now. I have never written a bad review before on any company so this has to be bad. I hope this helps you make a decision.

Spotty service, over priced. 400 early cancelation fee. Spent over an hour on phone trying to get help and kept getting sent to someone else. Stay away from this company.use someone else