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Hubzu Reviews Summary
The company has garnered a mixed reputation, with some customers appreciating the potential for value in real estate investments and the transparency of the auction process. However, significant concerns dominate the feedback, particularly regarding communication and customer service. Many reviews highlight frustrations with unclear bidding processes, unexpected fees, and a lack of responsiveness from support staff. Customers frequently express disappointment over perceived deceptive practices, including bid rejections and inadequate disclosure of terms. Overall, the sentiment leans towards skepticism, suggesting a need for improved clarity and ethical standards in their operations.
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I have always had good experiences working with HUBZU as a closing attorney and even when I assisted my son to purchase from HUBZU.
I have a number of clients that buy through HUBZU and, once the buyer gets through the signing of the initial contract and forwards the deposit, it is very easy to get answers from HUBZU through emails. They are always responsive and usually in a quick manner.
Easy to use very helpful with getting code and also give phone number to contact and 24/7 service good
Hi Crystal,
We appreciate your feedback. Thank you for sharing your positive experience with us. This will drive us to improve our website even more to satisfy customers like you. Don't hesitate to contact us at [email protected] for any other concerns.
Thanks,
Altisource Customer Advocacy Team
The most respectful and helpful company I've ever did business this. They are soft spoken and very interested in your needs. I've never spoken to a business like this before. Just call them and you will see for yourself. Unbelievable kindness! They have to be Christian. I can't express how pleased I am with this company.
Hi Walter!
Thank you for your feedback. We are glad to know that we have met your expectations. Feel free to reach out to us at [email protected] for any other concerns.
Thanks,
Altisource Customer Advocacy Team
Working with Hubzu has been very easy, they have made the process easy and understandable their agent has been very helpful in all way, I will recommended 100 %
Hi,
Thank you for your words of encouragement Yasmina! Any feedback coming from customers like you drives us to provide the best customer service that we can. We look forward to doing business with you again.
Thanks,
Altisource Customer Advocacy Team
My clients appreciate the auction's bid transparency over a traditional sale. As with any real estate purchase, be sure to have buyer's attorney review title and do due diligence. A little effort equates to good value overall!
Hi,
Thanks for sharing your experience with us, Anthony! Feel free to reach out to us at [email protected] if you have any other concerns or questions.
Thanks,
Altisource Customer Advocacy Team
I had prob lems that were resolved to my satisfaction by a very nice customer service rep. That was both knowledgable and very pleasant thank you.
Hi Martin,
Thank you for your feedback. We appreciate you sharing your positive experience with us. This motivates us to enhance our customers' experiences. Feel free to reach out to us at [email protected] if you have other concerns or questions.
Thanks,
Altisource Customer Advocacy Team
I expected the paperwork and settlement to be hard but their staff was very good and we settled on time!
Hi Lawrence!
Thank you for your feedback. We are happy to know that we have exceeded your expectations. You can contact us at [email protected] for any other concerns. We look forward to doing business with you again.
Thanks,
Altisource Customer Advocacy Team
All of my concerns was professionally answered and prompt. The Customer service representative was very knowledgeable in every question about the inquiry that I was asking about.
Hi Johnny!
We appreciate your feedback. We are glad to know that we have met your expectations. Don't hesitate to contact us at [email protected] if you have any other questions or concerns.
Thanks,
Altisource Customer Advocacy Team
I first though that Hudzu was a scam but it's actually well structure, good customer service 24 hours a day. Easy to navigate on their website and placing bids.
Hi Guy,
Thank you for your words of encouragement. Any feedback coming from customers like you drives us to enhance the customer service that we provide. Feel free to reach out to us at [email protected] for any other concerns.
Thanks,
Altisource Customer Advocacy Team
User friendly and very Easy to use and everything is live. Great deals. Highly recommended website and auction.
Hi Fayiz!
Thank you for your feedback. We appreciate you sharing your positive experience with us. This will motivate us to improve our website even more to satisfy customers like you. Feel free to reach out to us at [email protected] for any other concerns or questions.
Thanks,
Altisource Customer Advocacy Team
I just wanted to update my first review in May 2018. We won an online auction in July 2017, this was a cash deal so closing was only going to take 14-21 days. As of today September 7 2018 we still have not closed on this property. Altisource is the closing agent, with Ocwen Loan Servicing being the seller. I have email communication stating that the seller has title to mobile home placed on the property, only to find out the the seller does NOT have title to the mobile home. Please be very cautious when using hubzu and all businesses associated with this site. Do your homework prior to placing any bid. Make sure to check on unpaid taxes, title search, home inspection, so forth. The reason we have dealt with this so long is to keep another unsuspecting purchaser from being swindled into a shady deal.
Hi Becky,
Thank you again for taking time to provide us with feedback about your experience. As mentioned in our previous response, we’d like the opportunity to review your concern and provide you with a suitable resolution. Please send your contact information, and any additional details, to our Customer Advocacy Team at [email protected]. We look forward to speaking with you soon.
Thanks,
Altisource Customer Advocacy Team
Hi Becky,
Thank you for your feedback. Please trust that we will investigate this matter. Could you please provide us with additional information such as your full name, email, address of the property, phone number and the best time to contact you. Once we have all of this, we will aim to contact you in 2 business days. You can send your information to [email protected].
Thanks,
Altisource Customer Advocacy Team
Very helpful patient not easy to get a review from me but hubzu employees are very helpful they deserve to be acknowledged for their caring manner
Hi William!
Thank you for your words of encouragement. This will drive us to improve the customer service that we provide. You may contact us at [email protected] for any other concerns or questions.
Thanks,
Altisource Customer Advocacy Team
The agent I just worked with was great. Hubzu program is poor. The site is poor, very little description and no info on insepctions or coop with broker.
I apparantly won the bid but was not advised for 3 days.
Hi Donal,
Thank you again for taking time to provide us with feedback about your experience. As mentioned in our previous response, we’d like the opportunity to review your concern and provide you with a suitable resolution. Please send your contact information, and any additional details, to our Customer Advocacy Team at [email protected]. We look forward to speaking with you soon.
Thanks,
Altisource Customer Advocacy Team
Hi Donal,
Your feedback is important to us. Rest assured that we will look into this. Could you please provide us with additional information such as your full name, email, address of the property, phone number and the best time to contact you. Once we have all of this, we will aim to contact you in 2 business days. You can send your information to [email protected]
Thanks,
Altisource Customer Advocacy Team
This site has been very helpful and very concerned about my well being. Arra the specialist that i worked with was amazing she spent hours with me and walked me through everything step by step. I'm going to recommend this site to families, friends, and colleague. Thank you for making my life a little less stressful.
Hi Barry!
We appreciate you sharing your positive experience with us. Any feedback coming from customers like you motivates us to enhance our customers' experiences. Feel free to reach out to us at [email protected] if you have any other concerns or questions.
Thanks,
Altisource Customer Advocacy Team
I do not have an experience on the complete purchase process on Hubzu but had a good experience from the customer service. The customer service representative was very helpful, professional, and informative. Based on this experience I will recommend Hubzu to my friends.
Hi Ali,
Thank you for your words of encouragement. Feedback such as this drives us to provide the best customer service that we can. If you have any other concerns or questions, don't hesitate to contact us at [email protected].
Thanks,
Altisource Customer Advocacy Team
I won the auction with my bid well over the reserve price- CASH, NO CONTINGENCY. 2 days later I got an email saying "the seller has rejected your bid"... with no explanation provided. The property was relisted within 2 hours.
Any reasonable person can conclude this is deceptive practice, if not outright fraud.
Just because a company states in their TOS that they have the right to do anything they want doesn't mean it should be able to circumvent the laws of ethical business. They are wasting many people's time and resources with their deceptive business.
Hi, Fred.
Thank you again for taking time to provide us with feedback about your experience. As mentioned in our previous response, we’d like the opportunity to review your concern and provide you with a suitable resolution. Please send your contact information, and any additional details, to our Customer Advocacy Team at [email protected]. We look forward to speaking with you soon.
Thanks,
Altisource Customer Advocacy Team
Hi Fred,
Your feedback is important to us. Rest assured that we will investigate this matter. Could you please provide us with additional details and include your full name, email, address of the property, phone number and the best time to contact you. Once we have all of this, we will aim to contact you in 2 business days. You can send your information to [email protected].
Thanks,
Altisource Customer Advocacy Team
Helpful employees to get you thru the setup process & be ready to use the site. Hope to use frequently.
Hi Patti!
Your feedback is important to us. Thank you for sharing your positive experience with us. This will drive us to enhance the customer service that we provide. Feel free to reach out to us at [email protected] for any other concerns.
Thanks,
Altisource Customer Advocacy Team
Overhaul. Everyone I spoke, tell me what to do to get what I am looking for. Like I said before before I lived in this for over 10 years, I am looking for options to keep it, I belong here. I also deserve to an options from altisource and ocwen to keep this property, everyone agree and ready to help if they can.
Hi Evens,
We appreciate your feedback. We are glad to know that we have met your expectations. Feel free to reach out to us at [email protected] if you have any other concerns.
Thanks,
Altisource Customer Advocacy Team
My client saw a home on Hubzu that was also listed in the MLS. The property has been on the market for 50+days. The listing stated that a traditional sale was also an option. My client wanted me to bid on the property. He was willing to pay the list price but the auction price was a little lower and had no bidders with 2 days left. So we bid. In the meantime I called Altisource and offered the listing agent a cash deal. I was told I had to wait until the auction ended. I think OK no problem. The next day I go look at the property on Hubzu. Guess what they did. They closed the auction. I think ok I should be getting a call in reference to my offer. Nope no call. So I call them and ask what's going on with the property. I was told that the seller wanted to re-list it and that a new auction was going to begin that evening. I asked how long was the auction going to be. I was told 7 days. I ask why when I have a willing and ready buyer and an all cash deal. The customer service rep had no clue why, the listing agent was not returning my phone calls or emails(sent Internally, supposedly).
Auction begins I bid and go to bed. Next day I look i am out bid by 5 other bidders.
I have one bidder bid against himself his first bid was $ 128k then he bids again
$ 153K. I don't know what's going on but it smells real fishy. So me and my client are sticking with traditional sales or more reputable sites like Homepath and Homesteps. Any good reviews on here about HUBZU are lies. Horrible listing agents and clueless reps. DON'T WASTE YOUR TIME!
Hi Susan,
Thank you again for taking time to provide us with feedback about your experience. As mentioned in our previous response, we’d like the opportunity to review your concern and provide you with a suitable resolution. Please send your contact information, and any additional details, to our Customer Advocacy Team at [email protected]. We look forward to speaking with you soon.
Thanks,
Altisource Customer Advocacy Team
Hi Susan,
Your feedback is important to us. Rest assured that we will look into this. Could you please provide us with additional information such as your full name, email, address of the property, phone number and the best time to contact you. Once we have all of this, we will aim to contact you in 2 business days. You can send your information to [email protected]
Thanks,
Altisource Customer Advocacy Team
My question was answered in a professional, courteous manner! The representative was knowledgeable and patient as he explained his answer. Thank you providing good customer service!
Hi Geri!
Your feedback is important to us! Thank you for sharing your positive experience with us. Don't hesitate to contact us at [email protected] for any other concerns.
Thanks,
Altisource Customer Advocacy Team
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- SmartCustomer’s sole mission is to increase online transparency for buyers and businesses
- SmartCustomer has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
Hi Stan!
Thank you for your words of encouragement. Any feedback coming from customers like you drives us to provide the best customer service that we can. We look forward to doing business with you again.
Thanks,
Altisource Customer Advocacy Team