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Hubzu Reviews Summary
The company has garnered a mixed reputation, with some customers appreciating the potential for value in real estate investments and the transparency of the auction process. However, significant concerns dominate the feedback, particularly regarding communication and customer service. Many reviews highlight frustrations with unclear bidding processes, unexpected fees, and a lack of responsiveness from support staff. Customers frequently express disappointment over perceived deceptive practices, including bid rejections and inadequate disclosure of terms. Overall, the sentiment leans towards skepticism, suggesting a need for improved clarity and ethical standards in their operations.
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I recently bought a house in Lisbon Maine through Hubzu. I must say, I was very wary, especially after viewing this site and reading some of the reviews. It was to be a cash sale and I worked through a realtor friend. He had never heard of Hubzu so was also a bit wary. We were nervous right up through the auction and kept waiting for something bad to happen... but it never did. We won the auction and were the only ones bidding (no secret bidder appeared and no-one snipped at the last minute as I expected.) I will say that when the paperwork arrived I was totally confused and I can see how buyers could be frustrated. Thankfully I had a realtor that knew what he was doing and handled everything. We were encouraged to use a title company they recommended but we used our own local one which I think turned out to be a good idea. I'm sure there's was reputable but having a local one just made things smoother. Anyway, I told myself that if the sale turned out OK I would come here and give the positive review so, here it is.
All of the individuals involved in our recent transaction were extra attentive to our desire for a smooth, easy transaction. They were all responsive to making the transaction progress efficiently. Their SOP was easy to understand and the purchase of our clients' home went without the slightest glitch.
Hi Jerome,
Thank you for your feedback. We appreciate you sharing your positive experience with us. This will drive us to enhance the service that we provide to our customers. Feel free to reach out to us at [email protected] if you have other concerns.
Thanks,
Altisource Customer Advocacy Team
I called to find out why my offer was not accepted. The customer service clerk explained everything to me. The property had a reserve on it and I was able to go thru our system and locate the reserve amount. Now I fully understand how the bidding works. Thank You Hubzu
Hello Janice,
Your feedback is important to us. We are glad to know that we have been of assistance to you. We look forward to to business with you in the future. Feel free to reach out to us at [email protected] for any other concerns.
Thanks,
Altisource Customer Advocacy Team
This is the place for all property deal searches. See it for yourself! I have been doing business with Hubzu for many years and all business is good with Hubzu.
Hi Gina!
We appreciate your feedback. We are glad to know that we have met your expectations. You may contact us at [email protected] for any other concerns. We look forward to working with you again in the future.
Thanks,
Altisource Customer Advocacy Team
Nice customer service! Didn't end up buying anything, but they were always reachable. -------------------------------------
Hi Alex!
We appreciate your feedback. Thank you for sharing your positive experience with us. Feel free to reach out to us at [email protected] for any other concerns.
Thanks,
Altisource Customer Advocacy Team
Very satisfied, Customer service Rep's are very helpful. I look forward to the day I can actually submit a bid for my client.
Hi Joy,
Thank you for your words of encouragement! We are glad to know that we have been of help to you. We look forward to working again with you in the future. You may contact us at [email protected] if you have other concerns.
Thanks,
Altisource Customer Advocacy Team
-User friendly website
-simple & well explained rules: im new to auctions & didnt need to look up lingo anywhere else as thier website explained the whole process from A-Z
- called in customer service twice was amazed by thier fast & friendly customer service
Hi Nader!
We appreciate your feedback. We are glad to know that your experience with us was positive. Any positive experience shared by customers like you drives us to enhance our customer service. Feel free to reach out to us at [email protected] for any other concerns.
Thanks,
Altisource Customer Advocacy Team
I feel like the website is easy to navigate and every time I've called to get answers, Hubzu customer service was always pleasant to speak with and very helpful. I look forward to outbidding everyone on a home on Hubzu kind of a fun and exciting way to buy a house. Any questions or issues that have come up in the process of purchasing the home, hubzu has been more than helpful and willing to work through.
Hi Harry,
Thank you for your feedback. We appreciate you sharing your positive experience with us. Feel free to contact us at [email protected] for any other concerns.
Thanks,
Altisource Customer Advocacy Team
As a Real Estate agent I have been using Hubzu many times. I always had a very good experience with you. Some times my offer was accepted some times was rejected because another Realtor made a better offer but this is the way it is. The customer service always provide an excellent service. I am ready to make another offer in one of your properties.
Hi Celia!
Your feedback is much appreciated. Any feedback coming from customers like you motivates us to provide the best customer service that we can. We look forward to working with you again in the future. You may contact us at [email protected] for any other concerns.
Thanks,
Altisource Customer Advocacy Team
The Rep was very courteous and got me the needed information I needed to place a Hubzu Bid. I was so happy he could explain how to bid and answered all my questions.
Hi Kenneth!
Your feedback is important to us. Thank you for sharing your experience with us. This will drive us to enhance the customer service that we provide. Feel free to reach out to us at [email protected] if you have other concerns.
Thanks,
Altisource Customer Advocacy Team
I have been using Hubzu for many months looking for a home for myself, my 2 sons and my mom. I feel like the website is easy to navigate and every time I've called to get answers, Hubzu customer service was always pleasant to speak with and very helpful. I look forward to outbidding everyone on a home on Hubzu... kind of a fun and exciting way to buy a house:-)
Hi Keri!
Thank you for your feedback. We are glad to know that our service exceeded your expectations. Feel free to reach out to us at [email protected] for any other concerns.
Thanks,
Altisource Customer Advocacy Team
They have great service, are quick and efficient. I would definitely recommend them to family or friends
Hi Venite,
Your feedback is important to us. Thank you for sharing your positive experience with us. You may reach us at [email protected] for any other concerns.
Thanks,
Altisource Customer Advocacy Team
Why do you give everyone the same answer."give us contact number and we will call in 2-3 days.". They have already given their number and called numerous times. Take care of these people. NOW... I am potential buyer. But will not buy until you take care of my fellow Americans... give that person their $1000 deposit back. Be careful we might all get together and file charges..
Hi James,
We appreciate your feedback. In order for us to be able to better assist our customers, we need important details such as complete name, property address and contact details. There are times when some of these details are missing hence, we need to ask for it. Rest assured that we are assisting our customers who post these reviews. Also, if you are referring to a review posted on March 16th regarding a $1000 refund, we did resolve the issue.
Please reach out to us via [email protected] if you have any other concerns.
Thanks,
Altisource Customer Advocacy Team
It's a nice website to buy below market rate real estates. However, I wish the site can allow you to choose the state and cities that you want. You still have to work with a local realtor though if you want to see the property. Customer service is great as the reps answer your questions completely.
Hi Lucy,
Thank you for your feedback. We appreciate you sharing your experience with us. Any feedback coming from customers like you, drives us to provide the best customer service and to enhance our customer's experiences. You may reach us at [email protected] if you have any other concerns or questions.
Thanks,
Altisource Customer Advocacy Team
We wanted to look at a house with our realtor. Got access code only to find out there's no way to enter the house when we got there. Numerous calls to Hubzu and was read a script. No help whatsoever. We were told that someone must've taken the lockbox. Finally said they'd have an answer in 2-3 days after the auction ended?! Scam. Horrible experience. Buyer beware!
Hi Steve,
Your feedback is important to us. Please trust us that we will look into this. Could you please provide us with additional details about your concern and include your full name, email, address of the property, phone number and the best time to contact you. Once we have all of this, we will aim to contact you in 2 business days. You can send your information to [email protected]
Thanks,
Altisource Customer Advocacy Team
Totally frustrating site. Forced to use it by the seller (bank) in spite of many attempts to talk the bank into just doing a regular real estate deal.
Also, there is a 5% buyer fee that doesn't cover any other costs. Rip off!
Hi Keith,
We appreciate your feedback and rest assured we will look into this. Could you please provide us with additional details about your concern and once we receive this please give us 2 business days to contact you with an update. We would also like to ask that you to send us your contact details including your complete name, preferred contact method, contact number and property number. You can send your information to [email protected]
Thanks,
Altisource Customer Advocacy Team
Yes, I bid on a house after many weeks of research and did find many disturbing things that did not ad up. So when I won the house I got the big surprise. They claim I did not meet min. Bid but the owner was willing to negotiate on the price. They gave me a price over 200,000 higher then my top bid price. What a waste of time. Either they do not know how bad these home conditions really are or they just think some moron is going to offer full price and then put hundreds of thousands of dollars of work into them. What I did find out is Hudzu and this LLC company is one in the same, so they are fixing the prices and they also are in control of the properties. That is confirmed from the bank that use to own the property I was biding on. So bottom line, do not waste your time and very possible lose your 1,000 deposit just to bid. By the way, 3 months latter the house I won on auction still keeps coming up again and again for new auction
Hi,
Your experience with us is important. Please trust that we will investigate this matter. Please provide us with any additional details regarding your concern like if there is a specific property. Also, please send us your contact details including your complete name, preferred contact method, contact number and best time to reach you. Once we have all of this, we will aim to contact you within 2 business days with an update. You may reach out to us at [email protected] for any other concerns.
Thanks,
Altisource Customer Advocacy Team
People who bid on these homes have no idea what they are doing.
They overbid for property that is uninhabitable.
If your a flipper you'll never make your money back.
Altisource is taking advantage of people.
When the buyer can't get financed the property comes back on the market.
A massive waste of time.
Hi George,
Your feedback is important to us. Rest assured that we will look into this. Could you please provide us with any additional details regarding your concern like if there is a specific property. Also, please send us your contact details including your complete name, preferred contact method, contact number and best time to reach you. Once we have all of this, we will aim to contact you within 2 business days with an update. You may reach out to us at [email protected].
Thanks,
Altisource Customer Advocacy Team
We just wasted our time - awaiting for decision on our bid, writing e-mails and leaving voice messages for the bank's representative, plus - communicating with someone else (one person's LLC), who was trying to sell the same property(!) online for much bigger price as an owner (but actually he is not the actual owner, he just re-sells his right to buy it for the additional $100k because does not have money to pay for it). We informed about this the bank repr., nobody reacted. The Bank's representative ignores e-mails & voice messages; the same property is on sale by someone else, etc. Very messy and chaotic. Looks like a fraud or scam.
Hi Aurora,
Your feedback is important to us. Rest assured that we will investigate this matter. Could you please provide us with additional details about your concern and include your full name, email, address of the property that you bid on, phone number and the best time to contact you. Once we have all of this, we will aim to contact you in 2 business days. You can send your information to [email protected]
Thanks,
Altisource Customer Advocacy Team
Jaycee was great but would like your website better if it was realtor friendly. Wish you protected the realtor from their customers placing bids without them.
Hi Lisa,
Thank you for your feedback. We appreciate you sharing your experience with us. This will drive us to enhance the customer service that we provide. Feel free to reach out to us at [email protected] for any other concerns.
Thanks,
Altisource Customer Advocacy Team
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Hubzu, the Easy Way to Buy and Sell Homes Online. We've sold tens of thousands of homes through our secure online marketplace. Search Hubzu listings
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- SmartCustomer’s sole mission is to increase online transparency for buyers and businesses
- SmartCustomer has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
Hi Peyton!
Thank you for your words of encouragement. Any feedback coming from customers like you drives us to provide the best customer service that we can. Feel free to reach out to us at [email protected] if you have any other concerns. We look forward to doing business with you again.
Thanks,
Altisource Customer Advocacy Team