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Hubspot Reviews Summary
HubSpot's reputation is marred by significant customer dissatisfaction, primarily stemming from aggressive sales tactics and inadequate post-purchase support. Many users report feeling rushed into decisions without proper evaluation, leading to unmet expectations regarding the software's capabilities. Common concerns include hidden fees, inflexible contract terms, and poor customer service, characterized by unresponsive communication and lack of support. Conversely, some customers appreciate the platform's comprehensive tools for marketing and CRM, highlighting its potential for enhancing business processes. Overall, while the software offers valuable features, the customer experience frequently falls short, indicating a need for improvement in service delivery and transparency.
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These people at bubspot or hubstuff or whatever are either liars, or morons, or both. They claim to be these awesome PR/marketing gurus, but what they promise to deliver is a webpage platform from which you would do your marketing. Well. IT IS THE MOST HORRIBLE AWFUL EVIL USELESS JUNKY MESS I have ever encountered in my life. Pretend you have, say 50 brochures, that you uploaded at some point as collateral for your campaigns. Now try to sort them into folders. Forget it. They have 2 so called File Managers that do not talk to one another, create ghost folders, lose links, and make everything take FOREVER. I **HATE** hubspot ever so more that I am stuck using it per company HQ choice.
I was so impressed by the amount and quantity of information that Hubspot provides for free that I was excited to sign up. My rep was personable and helpful and then as soon as I handed over the contract he vaporized. I was never given access to the site. They claim to not have a record of my complaints. They do have a record that I've never accessed the site and they have never bothered to find out why. They just kept taking my money.
TERRIBLE! It has been an absolute nightmare, from start to finish. Time intensive, costly, and the staff is arrogant. It's almost like they have forgotten their humble beginnings and the massive cost that is associated with their monthly service (and the service they should provide as part of that massive cost). I have wasted over $12k and have gotten virtually nothing in return. Very, very sad. Go elsewhere for your website needs!
I'm using Hubspot since 9 Months, There response & product Feature really awesome! Most importantly they always deliver Latest Market trends, Updates, Webinars materials instantly free of charge!
They are doing good so far!
I have been using HubSpot for almost 2 years and researched them for over a year before signing up. I cannot go a day without using HubSpot for one reason or the next and to have the proof to show my bosses in what I do is priceless. Since I built, manage, and do just about everything for the marketing of my employer, HubSpot helps me get almost every aspect of it done in one place.
I have spent over $3,000 with Hubspot only to find that their software doesn't even show conversions! (they do... but their idea of a conversion is an opened email or a clicked link... not a sale)!
When we tried to cancel we were told that we were STUCK with them on a 1 year contract paying $700 monthly!
Don't move your site to HubSpot unless you are absolutely committed to staying with them FOREVER!... and absolutely don't move your site to HubSpot if you are not HTML or technically savvy 'cause you'll never get it back they way they claim. I was on HubSpot for 6 months with zero return. I canceled and used their recommended HTTrack to export my site. It is a mess now to work with - a lot of garbage HTML code. If they offer a way to export as well as they import then you would be good to go. Why don't they off an export - seems to be the right thing to do with all they up front hype they give it. Disgusted and disappointed and frustrated!
Very interesting company that can help small business better use social marketing techniques to attract new clients. They cleverly have you download their marketing tools for free to "engage" their new customers... small businesses. Definitely worth a look into this company if you are a small business and using social media as they can help you measure your metrics and figure out if you are successfully converting customers.
From the business
HubSpot is a leading growth platform. Over 52,000 total customers in more than 100 countries use HubSpot’s award-winning software, services, and support to transform the way they attract, engage, and delight customers. Comprised of Marketing Hub, Sales Hub, Service Hub, and a powerful free CRM, HubSpot gives companies the tools they need to Grow Better.
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- SmartCustomer’s sole mission is to increase online transparency for buyers and businesses
- SmartCustomer has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members