HubspotReviews 68

I actually received a message that my account was up for renewal. I cancelled it. A month later I get a message saying that my payment was due and the card they tried to use declined the payment (it has expired). L When I explained that I had cancelled they said that I could cancel at the end of the contract term (another year). I have no intention of paying for something that I don't use or want. They need to put their customers first and not their desire to bill, if they want any success.

Reading this post: https://blog.hubspot.com/marketing/elements-of-modern-web-design-list, hubspot suggests adding "auto play" videos to your website. In addition to being rude and annoying, it's already been shown that it's just plain bad practice: http://www.punkchip.com/autoplay-is-bad-for-all-users/.

As someone pointed out, the example site that hubspot points to does not play sound while it autoplays. With or without sound, this is still an egregious practice as many folks are still on metered data plans (especially on mobile). Just don't do it.

It is unacceptable that Sales Pro licenses are being renewed automatically for a whole new term unless we tell you otherwise. Instead, what you should do is notify your clients that their contracts are up for renewal and that they have a choice to make, as you did with the Marketing license we agreed with Rosie

Effectively you're assuming that your clients want to renew indefinitely by default. I did not receive any notifications to let me know that my Sales Pro licenses would be renewed automatically for a whole new year, effectively starting a new 12 month contract, nor I was given the chance to decide whether I wanted to go ahead or not. And just because I failed to notify you, not being aware I supposedly had to, you automatically renewed our licenses for another 12 months, utterly unacceptable!

This is certainly a questionable business practice and I will certainly be looking to seek legal advice on this matter and pursue this further

They have messed up so many different things with setting our account up - it's an embarrassment how a company like this spends all of their time shouting about the benefits of inbound marketing and they can't even get the very basics right.

They have messed up our account set up rendering me unable to use my account. I have tried to contact them more than 10 times now and all I get is automated e-mail after automated e-mail - "someone will be in touch in 2 days". Great, I never hear from them.

They are totally and utterly unable to accommodate the service they sell you, it's no wonder they are so adamant about signing you up for a year.

Literally, avoid at all costs. Their website looks nice and all that - but to what end?
You'll spend all of your time chasing them for something they have messed up. Complete and utter con and a sham of a business. You're putrid scum Hubspot.

This is a real scam. They sold me a solution that was appealing to my business. Once I paid and signed, they totally stopped answering my messages, they never delivered what they promised and they never recognized their mistake. Their salespeople are probably trained to lie as this is what happened to me. They never reimbursed me and even when they said they'd cancel my subscription after 6 months, they didn't and they kept chargin my card. The are the most unprofessional and dangerous people as you are left on your own and you just don't get answers. My email box is full of out of office replies from them. All they ay when they reply to your 100h desperate email "I was on holiday". It seems it is all they do. And with your money. So I lost thousands an have nothing!

DO NOT sign the contract unless you have read the fine print. I told them we were not going to renew about a month before our contract was up and that we were switching to Pardot. Turns out you have to let them know 45 - 90 days before the contract is set to renew. They were extremely rude and feisty about letting us out of the contract and in the end said they will take us to court.

They want to grab as much money from you before you realize... my advice is stay away!

We got trapped with their Automatic Renewal of 45 days notice. Read their Terms and Conditions carefully. I got the cold shoulder from them when I requested for a cancellation. I had gone through the program with them and they push the concept of "building better visibility and experience of the client". Unfortunately, I didn't get any of that experience at the end. I am unfortunately stuck with the account for another year. The only thing I can do is share this experience with everyone so that they don't get into the same situation I am in.

They simply inform about their automatic renewal by sending an email! There is no warning that the credit card will be charged thousands of dollars when logging into their site. Just a simple email which is so easy to miss based on all their spam-like marketing emails! Absolute terrible!

They don't seem to understand how a good, responsible SaaS platform should operate. I completely regret signing up and have had to contact my credit card company to blacklist them as a merchant simply to prevent them from charging our credit card (since they do not even allow us to remove the credit card from their system).

I was approached by this company, and did the walk thru, via web-x. Seemed like a good product, but we are a large corporation that needs to get approval before spending anything. I thought we where going to pursue them, until the sales rep, Morgan sent this email (copied and pasted):

Hi - Please let me know if I should continue to pursue you. I've never been an annoying sales rep and don't want to become one!

Morgan Steir
Enterprise Territory Manager | HubSpot

This kid needs to learn there is a fine line between being professionally aggressive and just being arrogant. We where even going to purchase the most expensive "package" they had, but we are now exploring other options. Plus, this kid would call and email almost everyday, after I explained I would get back to him, not blowing him off, just needed to get one last approval.

We are a start up SaaS company and were introduced to Hubspot through a startup accelerator program. In Hubspot's presentation to our cohort, they gave the impression that they were the market leader in CRM and inbound marketing, so we signed on for a 1 year trial, even though H-spot's pricing is much higher after year 1 than competing platforms.

After 7 months of a miserable experience we are now fighting with the company over whether we can terminate for cause under the terms of their agreement.

Over this period, they have had persistent "glitches" that have caused them to randomly un-enroll our leads and customers from our workflows and to send the same email twice to leads and customers. Hubspot has literally harmed our business!

Hubspot's word processing functionality is primitive and the failings of its spell check have caused us to send out messages with typos that should have been detected.

Despite Hubspot's incessant preaching about the principles of inbound marketing and double-confirmation for subsribers, Hubspot itself is a relentless spam machine. Despite our unsubscribing from numerous emails, we continue to receive scores of unsolicited emails. On one day, I received 13 emails from Hubspot, including the same email 7 times!

We have found their workflows rules to be inflexible, klunky, and poorly designed.

I have no idea how this company managed to go public. From our experience, this Hubspot is far, far from ready for primetime. It is both over priced and poorly designed relative to competing platforms. Honestly, worst in class.

One of the worst customer service experience from any company. Once salesman sells and cashes your money. They're done. Beware of the renewal contract, I made the mistake of doing an annual the first go around. We cancelled the renewal 43 days before the renewal. They charged me the entire year claiming that it had to be within 45 days. Disputed with cc company and they lied that they never received the camcelation notice. Still fighting then.

After the salesperson signs you up & takes your payment, you never hear from that person again. Think of a military recruiter who ropes you in with promises that will not be delivered and then you are on your own. After signing the Hubspot contract, you are assigned a Customer Success Manager who spends 30 minutes telling you to watch their hundreds of hours of videos to learn how to use Hubspot software and advising you to call tech support if you get stuck. That's it. That is all you'll get from humans at Hubspot. (The tech people are good and helpful and quick to respond usually, so there's that.) Unless you already know automated marketing cold, or have 4-12 months to watch videos, Hubspot will not 'delight' you as a customer, and there is no one there who cares. Everyone just refers you to that same useless person who couldn't care less if you have success with their product.

Hubspot has been a focal website for me as I start the venture into the online marketing world. Although I have only recently taken the step into the market, my interest in online marketing has been something that has been a part of my life for some time. I found hubspot to have very informative articles and resources which allowed me to grow in my knowledge base around the industry. The site is well structured and easy to navigate.

Our experience was very bad. Their CMS is the most awkward that we've used. We found that everything takes twice as long than even straight production of HTML. It's very a very closed system. Very difficult to do anything that's not strictly in line with their simplistic form-edited pages.

They claim to really care about customer satisfaction. Total bull. It's essentially an answering service that might call you back but won't have any answers for your problem.