HSNReviews 317

The customer service is deplorable! I DO NOT recommend this retailer, they ship damaged product, provided a song and dance to return faulty products, lie about how they will remedy the problem and still require the customer to jump through hoops to get a refund.
After ordering $246.62 in origami shelves in February 2018, they arrived and were so damaged and bent that they could not be locked into place or used. After 3 call and getting lied to and the run around UPS was superposed to pick them up. I spoke to Linda at *******861 to resolve this problem - at first it appeared to be helpful; however, UPS never picked up the shelves and according to Linda the request was made 3 times.
At this point, I just want my refund and to move on, but that is not going to happen. Now it is the end of May 2018 and this problem is still going. After calling Linda today and letting her know the credit for damaged shelves is still not there, she became very snippy and rude. Then told me to call *******900 and ask for a Customer Accounts Supervisor. That was a bold face lie! Again the run around because they cannot and will not do their jobs! So, 4 months later I am still getting the run around on damaged product they sold.
DO NOT buy anything from HSN! They do not operate with morals, honor or ethics. Their behavior is shameful and disrespectful - shop elsewhere so you too do not have these problems!

Dont trust HSN! Dont give them your personal information because they will give it to Comenity Bank and will F**k up your credit. They dont care about you, they only care about making a profit. But they will call you a valued customer. And after the F**k up your credit, they want to keep on robbing you by telling you they want to help you but you need to enroll in a program. They are trying to fool you. All they want to do it keep on robbing you. They just want to keep on robbing you some more. I hope someday Comenity Bank robs HSN the same way they are robbing us.

Then I received an email telling me that it would not be published because it failed to meet their review guidelines. I had not been provided with guidelines. My review contained no profanity or falsehoods and I cannot find a legitimate reason why it would not be published by a creditable business.

I emailed them outlining the above and requested that they send me their guidelines so I could ensure that my review met their guidelines. NO RESPONSE.

Apparently, their guidelines are that you must write a positive review. Negative reviews will be refused and you'll be told it doesn't meet their guidelines and it won't be published. EXTREMELY SHADY BUSINESS PRACTICE.

At first i really was skeptical of this site as most reviews out there seem to be bad so i want to make sure they get a positive review. I ordered a HP laptop from them (item *******). I had questions so I called and within 5 minutes we were talking to a customer service rep and off the phone with our answers. I was still skeptical as many said they didn't get their items but still this computer was just worth it. I was also afraid it would be one of those too good to be true prices. So I ordered and it was shipped the next day. The computer was double boxed and packed really well. Signature was required while other companies don't have that and with laptops or any other expensive item that honestly needs it. I ordered Sunday February 18 and it arrived by Wednesday February 21. Awesome service and amazingly fast shipping.

Just to inform everyone buying a large item on the 18 month interest free plan and trying to pay flex payments in full each month from HSN is a joke. We bought a 65" TV for Christmas on their 18 month plan and my husband bought several items on flex pay. I thought I was paying in full for the flex pay total for the month, and that next months flex pay payment would pay them in full and I would just pay the TV off in two equal payments the next month. Easy enough right? Wrong! I look at February's bill and I have interest charged from the flex pay total which I thought I paid in full. I called and HSN told me I had to pay $74 toward the TV that had no interest for 18 months! They told me this was told to us when we bought it. It was not! Nor was it on our statement. So every payment I make, $74 comes off the top to go toward a TV that has 0% interest for 18 months. Does that make sense? And anything else goes toward the balance that is drawing interest! I told them I know exactly why it wasn't explained when we bought the TV. No one in their right mind would deal with them. I told them that's why I prefer QVC. Wish my husband had listened.

I ordered Azpen Tablet 10.1 32 GB with 500 MB free WI FI per month. The first product was sent without the mfg box being sealed wrapped. Upon opening the mfg box, I noticed the tablet's screen was all scratched up indicating it had to be used. Then I noticed fingerprints on the leather casing. If it were new- direct from the MFG, it would be sealed wrapped and in pristine condition. They did an exchange. Upon receiving the second item, the same issue. Unsealed mfg box, screen scratched and fingerprints. When I wanted to do an exchange, they said we can only do one exchange and that no inventory is available. This is funny and exploitative! When I was getting the exchange they stated it is out of inventory and upon availability they would sent it out. So now that I received the exchange they are claiming the product is out again. So what happened to the inventory- they just received in order to send out my exchange? The answer is clear, they received a return from another customer and tried to land me a used product once again. HSN sucks with its customer relations and they promotional TV ads are bogus. Stay away it pays to buy at the higher price to get something you buy in a definitive new condition

HSN is dedicated to good business practices. My latest purchase was tracked to delivery - but UPS did not leave the package at my address - do not know where it went! Thought HSN was sending a replacemen; but ten days later, my follow up phone call discovers they were on investigation mode, have not acted yet. They finally did send a replacement. The Curtis Stone Dura-Diamond and stainless steel ware look excellent.

Three week transaction> Nov 18 order confirmed, Dec 6 final arrival. Merchant is not going to bend backwards when merchandise is insured; meanwhile delivery drivers make mistakes. At least I do appreciate having someone on the phone to placate my
Consumer experience.

I can't describe the feeling. On Nov 25, ordered 13.3 MacBook Air with airpods with a 2 day delivery shipping fee. Our son leaves for Navy bootcamp on 12/5 and I wanted to give him an early Christmas gift. I am still not able to track package (12/2/17) they have a $1600 credit hold on my account, won't let me cancel order or get a refund. I've called 6 times since the 27th to check status and NO ONE can tell me when/if I will get a delivery. My baby leaves in 2 days. REALLY DISAPPOINTED... Cancelling my HSN card.

I placed an order 3 wks. Ago and received it on time. I placed a second order about 2 wks. Ago and it was sent to an address I lived at 10 yrs. Ago. I tried and tried to get help and no one could retrieve my package. I followed their instructions perfectly. HSN told me to call them when it was delivered to this old address in another city. I did that. They informed me that hopefully the people will turn it in to their Post Office. Also, the order I placed one item was no longer available. I asked them if they receive the old pkg. That they send it to me. I was told no there was a wait list. No one will help me. I dont believe I will be ordering from them again. Remember you are on your own once they ship your package.

Tried to place an order online for a Dell 17.3" AMD A8 8GB/1 TB Win 19 Laptop. Called HSN customer service and come to find out, before I even had a HSN credit card, there was a previous bill that I owed $14.98 for some jeggings back in 2014 that I didn't finish paying for on their flex plan. Must I say, that I haven't even used the card since I got it and they didn't even know anything about the bill till I called, and that's when they decided to place the hold on my account at that time and not before I tried to order something!

So I had to call them back because I wasn't comfortable with the call because the lady was asking me all sorts of questions as if she didn't have or know my information! So I told the lady I would call back because I felt uncomfortable with the call. Not knowing after the call, that she had me doomed already which is "blocking" myaccount!

So I call Synchrony Bank to get some answers and they transferred me to an HSN Representative! Finally the lady tells me my HSN credit card account is on hold because of the past billl for $14.98 back in 2014 that has absolutely nothing to do with my credit card. I didn't even have a HSN credit card back in 2014. I used my own funds to purchase the item. So after paying the $14.98 I tried to order the laptop again today and couldn't. Had to call HSN customer service AGAIN! So the Collection Representative tells me I owe $14.98. I tell her that I already paid it but why is my account still on hold? Oh yes I see it has been paid says the rep! So I ask her why was my credit card placed on hold anyway when the $14.98 had nothing to do with my account? She was like it does have something to do with your account.

How stupid! HSN placed my HSN credit card on HOLD for $14.98. Really? This is totally ridiculous! I really had high standards for HSN, but after this, I ll never waste the time to even watch their channel! I've heard so many negative things about the card, I'm really scared to use the damn thing! It's like nightmare on elm street!

HSN is now pushing their big "Free Exchange" offer! Forget it! I have ordered two products, a top that the sleeves reached almost to the knees, and DG2 Stretch Embroidered Jeans that were too small. I returned both, one to have my money refunded and the jeans for a larger size. They did not exchange my jeans, money was refunded on both items. This is a fraudulent claim. Your items are not exchanged, due to more shipping costs. Don't fall victim to this "Free Exchange" offer.