HSNReviews 317

Ordered a Liz Lange dress and it arrived a hot mess! Crooked puckered seams, uneven hem, really cheap looking. I returned immediately. HSN refused to refund my $8 shipping cost even though they sent a defective product! Why should I be penalized for an inferior defective item? I called on two different occasions to discuss with them and they stood firm. That is truly poor customer service if you ask me, and they have now lost a customer over a mere eight dollars! By principle, I will not be ordering from them again. There are many other competing companies out there with free shipping and good customer service.

I purchased a Dell touchscreen laptop for myself. I received it, charged it up, and started it up. It is painfully slow. It does absolutely nothing quickly. It is SO frustrating! It irritated me to the point I just put it down and used my old computer.
Now I'm trying to return this darn thing. HSN said "oh no, it's past the 30 days. You have to contact Dell". Dell says, "since you didn't buy it from us, we can try to fix it." There isn't anything to fix. It's a poor machine. No customer service from either company. I had such a piss poor experience. Think twice before doing business with Dell and HSN!

I watch HSN quite often. A lot of the products are helpful, convenient, sometimes gimmicky and most just junk. I ordered from them several times and haven't had any big issues with the service or products. My last order was the Bell + Howell Ultrasonic Pest Repeller. I was stupidly led to think this product would work because of the demonstration. Well, it doesn't work. Not for any sort of pest. Not even the ones mentioned on the show. The ticking light and sound is also not as "quiet" as they made it sound. It's actually really annoying at night.

Regardless, I didn't bother returning the item after having it for so long. It also took over a month for the item to even ship out from whatever warehouse was in. This was just my last experience that wasn't well, but I haven't had any other issues.

I have been a satisfied customer for over 2 decades. Most of my purchases have been in the following categories: 1) Home products such as towels, bedding, pots and pans, 2) Clothing, 3) Watches, jewelry, and handbags, 4) Skin care and cosmetics.
I have had very few disappointments and they have been addressed professionally and quickly. In most cases I received the replacement before I even got the return shipped back to them. In the few cases where my size or color choice was not available I was offered Spendable Cash credited to my account.
My favorite features are the Flex Pay which divides your payment into several monthly installments, and the friendly and helpful customer service. Because I had a 60 hour work week with long commute, they became my shopping life line! I find their quality as good as department stores with many name brands. No complaints whatsoever.

I ordered a tablet for $99.00. I did not receive email confirmation, so I ordered another. ( to get that special price) The next day 2 tablets were ordered. I tried to cancel 1 but they would not let me. So when I received, I mailed back. They said they never received it till I came up with my tracking number. I am still waiting on refund. I feel like they are pretty fishy. Through 3 phone calls. Usually, another company just receives and credits it back. They are shady. I will not order again from HSN.

Do not order from HSN. I had went to order a guitar and everything when through. Then I get an email saying my order had been canceled. The flex pay option wasn't available for the item. But isn't that something they should tell you before you put your payment info in and they charge your account? So now the guitar I ordered for a gift is not coming. Ridiculous. Customer service is not very friendly or helpful either, I felt like the person I talked to was a robot. She did not give me any other options or explaination as to why when I asked. She just kept repeating herself.

My wife bought me a Propel drone as a Christmas gift. She watched the video (https://www.hsn.com/products/propel-sky-master-fpv-drone-with-live-stream-hd-camera/*******) and the sales guy said this drone had a 500" range. That is a decent range for the sales price so she ordered it.
Today I took it to a ball field to do some video. I flew out about 100' to film myself. This was further than previous flights around our property. The drone stopped responding to any controls including "auto land". It lost reception even that close.
It was not pilot error since I am highly experienced.
I tried to explain this to HSN that it was a radio defect and the drone was lost somewhere in the forest or swamp. I was told that they do not give refunds for a "lost" item that cannot be returned. I explained to another "supervisor" that all I had to return was everything except the drone itself. It was "lost" because it failed and flew away to never be recovered.
The best they would do is knock off part of the cost but we still have "flex" payments for a defective item. I recommend that everyone really does research regarding validity of sales pitch claims HSN makes on TV for items they sale. Get on google for the reviews first. I doubt this comment will see the light of day.

Running aggressive promotion of RCA laptop dec 18-19 with big hook that guaranteed to get for xmas, sat on hold total of 4 hrs all week to see why it had no shipped yet as of 21st, still cocky story if we say it will be there on 23 it will etc., UPS froze delivery 23 due to xmas? So the biggest gift is not here, these pple took $54 out from so many pple asap, now so many have to sit in hold to send this back, will never fall for hsn xmas ripoffs again, Amazin got things to me in 3 days & I never sit on hold for 30 minutes jyst to reach them, my opinion HSN has no respect for the Christmas holiday

Ok so I ordered something to give HSN one more chance after several years of staying away. They promised me my order would be here by the 23rd and that Bose paid for the delivery so it could be here before xmas. I leave tomorrow and been here ALL day. Nothing came! Called and they said it's UPS, they have something missing from my address. Did they offer a discount or anything? Nope! What am suppose to do now? HSN sucks! QVC always rocks.

I ordered an item for Christmas on flex pay, completed all payments required at the time. HSN authorized my payment from my checking account then sent me an email canceling my order stating that item wasn't available to "me" on flex pay after they held funds on my checking account. One week later and 4 days till Christmas my funds are still not available for me to use and I now cannot purchase the item from somewhere else till funds are available. I have called them many times no help just sorry for the inconvenience. You should not be able to touch my checking account unless you intend to deliver the product. Buyers please be careful I wouldn't want this mess to happen to anyone else! So disappointed

Ordered a patriots t-shirt off their website. I guess it did resemble the picture but I was expecting something completely different. It was very poor quality and the decal looked like it had been washed multiple times, dull and faded looking. The size was also very awkward, not true to size. I sent it back for a refund and later found out they take $7.99 out of your refund for shipping, that is CRAP. Won't order from them again.