HoveroundReviews 668

Biggest waste of money in my life! I have absolutely nothing good to say about Hoveround, either the company or the wheelchair! Very 'jerky' when turning especially when pulling forward after backing up or visa versa due to the stupid design of the rear swivel wheels!

Takes forever to get service. Waited for 2 months to get mine serviced and it STILL wasn't right!

Take my advice and buy a GOOD wheelchair like a PRIDE. Can;t go wrong with a PRIDE!

These people are full of lies and false hope. My client purchased a powerchair from these people and three months later the motor goes out, and instead of replacing the chair, theyve been giving us the run-around for 6mo. Now. One lie after another. Ashame a Company this size would choosr this route.

I never got my equipment through them. I was told by a representative that it takes almost a year to get through their process. All of the representatives are not on the same page. I went through another vendor and had my power chair within 3 months same insurance and all.

They jagged me around for 3 months and now tell me that they want to give me a wheelchair instead of a scooter. We had this SAME CONVERSATION over 9 weeks ago! What changed? They are the ONLY company my insurance works with, so I am screwed! WASTED so much of my time!

Had my Hoveround for 2 years and had major breakdowns twice. Been without my wheelchair for 3 weeks now, again, have had to push them thru each step to get the repair made and am still waiting. I am shocked at their complete customer service, very rude and no compassion at all. They absolutely don't care, very poor attitudes, told they have hundreds of calls for repair every day and would not let me speak to a supervisor or anyone else that might be able to help me escalate this. I cannot even stand or walk and I can't push myself in a manual chair because I am so crippled. But they tell me everyone's the same way. I am so sorry that I bought a Hoveround. The quality is not there at all and the service if you need help almost don't exist. They have screwed this up since my call on 10/4/23 and I found out today they still have not submitted it to the insurance company to cover my repairs. BJR

Obnoxious personalities, constant phone calls, ridicule requests and complete lack of understanding medical restrictions.

They don't have parts to fix their chairs. I've been stuck home waiting for wheels that have already been paid for. They have no idea when they will have them. Once I spoke to the number they left me here, I got my parts the next day. Thank you Hoveround for resolving so quickly and getting me back on the road.

The Hovercraft people were very helpful and set me up with an appointment for an exam
And a mobility scooter

The representative that contacted me was very professional, patient was a great communicator. I am well please about the intake process. Normally
Over the phone conversations doesn't go to well but I had a great experience

Would give a negative rating if possible--a 1 is too high. Recently tried to replace my power chair; it was a nightmare! They brought me a larger chair, even though it doesn't fit in my house, because I was 3 pounds over the weight limit of my old model. Was told by several reps that if I was rechecked and was even just AT the weight limit, they would replace it with my old model. Two weeks later my doc certified that I had lost 4 pounds and was actually under the weight limit but when I then tried to exchange it, they told me I had to be TEN lbs UNDER the weight limit. This was never said by any previous service reps. Tried to blame my insurance who had already ok'd replacing the smaller chair. BEWARE! Once they've sold you equipment and have your money, they do not care and will apparently tell you any lie to make returns/exchanges impossible, no matter what they've said previously. I would NEVER recommend Hoveround.

I am a 71 year old woman with chronic COPD, Hip Surgery May 15 of this year and still can't walk long or stand over 10 mins. I am stuck inside with severe pain and have so much painful trips to even the Dr. Using just my walker is not helping. My Dr. faxed over his approval for a chair and we had our 1 on 1 visit as told by the Hoveround agent we much have. As I left his office my husband got a call from Hoveround saying my Anthem BCBS would not cover their part. We are on a fixed income with SS and my bills are so high. I am expecting another hip surgery with this time a complete hip replacement but before that I may have to have a surgery to put my bladder up. I live a life of pain and falls. I can't function and just need to go outside for fresh air but I needed this chair for inside my home. I have not been able to find anywhere to get a chair. Everywhere I have tried either had to have $ up front or were
Found out to be scams. Hoveround let me down. Now I can only function maybe 20 mins out of an hour.
And this is my life now. I don't need a chair just to make life easier. I need a chair to live my life the best I can. Dorothy Chambless

My provider does not do this and said thatnone of the other provider do not Please help me find a provider that will. Please and thank you Anthony Mark Thompson. Please help me aquire one of you're machines!

This is my second Hoveround. Being a paraplegic the Hoveround has enabled me to enjoy activities that I otherwise could not. The new seat design provides the support I need.

We had to fight Hoveround for nearly 5 months to get this wheelchair for our daughter. She has a primary and secondary insurance. Although Hoveround participated with both, they told us they would not send us the chair out of fear that the secondary insurance would not pay them. When we offered to pay the balance of the chair ourselves, they said they couldn't do that because - wait for it! - our daughter has secondary insurance, which legally prevented them from accepting our half of the payment! They told us we couldn't get a wheelchair! I fought and fought. We're talking about a wheelchair for our CHILD. Finally, in month five, and only because I thought of suggesting that they send the same approval papers to the secondary insurance company which are normally only submitted to the primary insurance company did Hoveround accept the paperwork and send the chair. Our daughter was without a chair for FIVE MONTHS for a process that should have taken less than ONE MONTH. We are happy with the chair, but not with the company. If you have another option besides this company, take it!

Immediate initial contact phone call to gather information and set up mobility appointment with doctor.
After that no communication at all.
No updates on progress
No responce to messages on hoverround account.
Seem to be at a standstill waiting for nothing.

Your corporation is the way corporations used to be, they get an increase in business by not using gimmicks. You rely on quality and good service which in the long run pays dividends. Thank you

I tried to get a hoverround scooter. I had an assessment done with my doctor. Something wasn't right with my paperwork. They leave me a message that they can't help me because there's a problem with my paperwork. I get my doctor to fix it. I call to see what's going on. They don't have my doctors assessment anymore. So I have my doctor send it again. Something else is wrong with my paperwork. I have my doctor fix it. I call again to see what's going on. Once again, they no longer have my assessment from my doctor. I have my doctor send it again. Something else is wrong. I have my doctor fix it. I call to check on my status. Once again, they say they don't have my doctors assessment. So apparently everytime they have a problem with your paperwork, instead of hanging on to the paperwork to be corrected, they just delete you out of their system. My doctor has better things to do than to keep sending assessments to these people. You all are incompetent! I found another company that's much more helpful. And don't bother answering my review because I don't want to hear how you can help me. You had your chance 3 times to help me and you didn't because your people are incompetent. People that are trying to get a motorized chair really need it. You are less than helpful.

Very professional staff and the customer service was great. They even followed up and helped set up an appt with our doctor. They were very helpful and we are looking forward to getting a Hoveround to add quality to our lives.

I love the hoveround wheel chair, it's dependable, comfortable but I can't say anything good about the service! My axal is bent & in desperate need of repair. I've been waiting a month for service! This is inhumane!