HouzzReviews 1,787

They didn't include my entire address on the shipping label so ups just dropped it a random location. Houzz only wants to contact via email and after a week of waiting on a response I had to call to get the ball rolling because they haven't done anything with trying to find or replace my order. Going on three weeks now and they keep saying "one more day, one more day"
They told me it shipped yesterday which was a bold face lie because the package isn't in the system for ups. They do not care about their customers at all

Houzz... hmmmm. I had not heard of them, and this is my fault for not doing any due diligence. The price point between their faux silk plants and other retailers was huge, so I decided to take a chance. I ordered two faux silk plants, which were to come in two separate orders. About three days later, half of a plant, seriously, a stalk of a silk plant (advertised as a full plant with planter on the website) arrived at my door. I contacted Houzz to ask for return information because this was not what I had ordered, and have not received a reply. I have emailed or called almost every day for a week with no either no response, or put on hold for twenty five minutes in one case, and at least five minutes or more, then abruptly disconnected. The second package never arrived and the tracker on the website shows that the order cannot be found! Yes, I have also called and emailed about this missing order to no avail. I am beginning to think this is a scam? Advertising products that don't exist? I wish that I had reviewed the company before wasting $75. I will never make that mistake again.

I have contacted Houzz three times to request return of two 8X10 rugs that are not what was pictured on their website. The colors are way off and look royal blue and gray vs. pale blue and white. They have yet to respond to any of my emails. I am very dissatisfied with their lack of response, to say the least. It's a simple request that their website claims will be answered within two business days. Three requests have been sent for the last two and a half weeks. So frustrating! Does anyone have any suggestions for resolution? I'm wondering if anyone else has experienced this. Thanks!

I had a couple good experiences here, well, normal online experiences. HOWEVER, I recently purchased a chair and was told during checkout and on the order conf page the chair would be delivered by a certain date. After several days went by, and the website still stated that it should ship any day, I emailed the support team for an update. That's when I got an email saying THEY CANCELLED MY ORDER BECAUSE THEY MADE A PRICING ERROR AND WANTED TO CHARGE ME MORE. I was then told I would be contacted by management which never happened. THEN- I got emails from them with links to other chairs that "I could purchase for a similar price". HA! Absolute joke. Will never purchase from here again!

If I had read the reviews on this site before I never would have tried to order from Houzz. I have like many others tried to contact your company with no response.
I am posting my complaint again on this review site.

I purchased a set of 3 vino rosa terra-cotta vases on 26 June for $153.89 and got a order number 1571-2945-8551-6170. A few days later I get an email saying my order was canceled because they weren't available and was given 3 other suggestions I might like. When I clicked on the hilighted original vases I ordered it showed that they were available but for a higher price of $197.46. I don't understand how your company can do this to its customers.

We ordered and paid to have a shower door delivered to our home for a bathroom
Remodel. The measurement the contractor gave me was incorrect, so I am trying to send the door back to get the proper size. They said the would charge $570 for the FREIGHT and the door cost $495! This is ridiculous and someone is certainly cheating us and the distance from the warehouse TO out house is the same and the
Distance FROM out house to the warehouse. I WARN EVERYONE TO STAY AWAY FROM THIS COMPANY. MJ

I purchased this product several weeks ago. First I found it on Amazon later for $200 less. Second when it was delivered I saw how cheaply it was made so I sent is back. I had to pay for the return because the seller wouldn't. Houzz is the worst re-seller I have ever encountered. They publish a return policy that says you can return with 30 days. When I went to return this my request went directly with the seller. I ended up having to pay for the return. Houzz did nothing once the sale was completed. They are not reputable. Lastly, this chair was $200 cheaper at Amazon, which treats it customers better!

The item I purchased was my first and very LAST Houzz purchase. Yes your policy is posted on your site but I'll interpret it for clarity to other prospective shoppers. The item I purchased was $26.59. With $3.99 added for postage, my total purchase price was $30.58. OK. Now, because the item was too large for the chosen location, I "changed my mind" and made the unfortunate decision to do a return. My net return after deductions by Houzz for the policy penalty for me having made the decision to return the item and for the policy deduction that does not retu; rn shipping fees, neither the outgoing or the return fee, net return to me was $17.52. A LOSS of $9.07 on the product itself!. What to say... never, never again, Wayfair? QVC?, Overstock?, Amazon?, did I say Wayfair?... maybe the best! And, still there are more...

I purchased an expensive oak desk from here. It arrived damaged. Naturally, I contacted Houzz for a replacement of the damaged piece. I was hung up about five different times by several different customer service people until I finally got someone that would stay on the line and didn't act completely clueless.

He told me to send an email to get this started. I provided pictures of the damaged box upon arrival, the extent of the damage of the piece, etc. They refuse to provide the replacement.

Their response to my email:

"Thank you for contacting Home Styles Furniture. I do apologize for the damaged unit however upon further review of the pictures you submitted, this damage happened during transit and the retailer assumes responsibility for all freight damage as it is not cover under our warranty; so please contact the retailer from which the item was purchase for further assistance."

So basically, they won't replace anything that arrives damaged. I'm in the process of trying to get them to just pick up this stupid desk so I can get my money back. If they refuse to accept it back, I'll just go about it the hard way and make a dispute to get my money back by force.