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Houzz

2.0

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Houzz Reviews Summary

The company's reputation is mixed, with notable strengths in product quality and delivery efficiency, as many customers express satisfaction with their purchases and the overall aesthetic appeal of items. However, significant concerns arise regarding customer service, particularly in handling issues related to delivery options, billing disputes, and product defects. Customers frequently report difficulties in reaching support and receiving timely resolutions, leading to frustration. While some patrons appreciate the extensive product selection and smooth purchasing experience, the inconsistency in service responsiveness and problem resolution highlights areas for improvement in their customer service approach.

This summary is generated by AI, based on text from customer reviews

service
276
value
299
shipping
176
returns
163
quality
265
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81,865 reviews

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Texas
1 review
0 helpful votes
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Looks great!
January 23, 2024

Looks great in my daughter's bedroom as a foot stool.

Date of experience: January 23, 2024
Missouri
1 review
0 helpful votes
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I shop Houzz frequently!
January 23, 2024
Updated review

I love to shop Houzz because first I get ideas and am able to see photos of the style I am looking for. I then am able to shop these items, usually not found in store and the shipping is quick!

Date of experience: January 23, 2024

I love finding products on Houzz!
March 3, 2023
Previous review

I love finding products on Houzz!

Date of experience: March 3, 2023
Arizona
1 review
0 helpful votes
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I ordered a Cypress End Table in espresso. The table is beautiful, solid and exactly what I wanted. Plus, it arrived in good time. It was missing a few washers so I reached out to customer support at Convenience Concepts (CCI) for help. CCI was very quick to respond and mail what I needed; I appreciated their professional response. The table only took about 30 minutes to put together. It would probably take two people even less time than that. At first, it was a little hard to screw the table legs into place while keeping the wooden dowels for the lower shelf in their place. When I figured out I needed to keep the leg screws loose until all the dowels were in place and tighten all the screws in increments (if that makes sense), it was pretty easy. Over all, it was a great experience.

Date of experience: January 22, 2024
Missouri
2 reviews
0 helpful votes
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Great Products
January 22, 2024

This floor lamp is my second purchase from Houzz. My first order was for stool/ ottoman that complements my living room furniture. Now I'll be looking for 3 ceiling lights. Great description on all items and quick delivery!

Date of experience: January 22, 2024
Wisconsin
1 review
0 helpful votes
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Table was a gift. Recipient was very happy
January 21, 2024
Updated review

Delivery was easier than expected and very nicely delivered.

Date of experience: January 21, 2024

GOOD EXCEPT FOR THIS BIT
May 5, 2021
Previous review

GOOD EXCEPT FOR THIS BIT

Date of experience: May 5, 2021
Oklahoma
1 review
0 helpful votes
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Variety of items. Fair pricing. Have kept Houzz on my email and would occasionally look at the items. But just this year your pricing became competitive. Before this past year, Houzz items were marked up too high.

Date of experience: January 21, 2024
Ohio
1 review
0 helpful votes
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Office chair
January 21, 2024
Updated review

I love shopping on this sight as all the specifications and reviews spot on.

Date of experience: January 21, 2024

So far so good
July 11, 2022
Previous review

So far so good

Date of experience: July 11, 2022
California
1 review
0 helpful votes
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I get inspired shopping with Houzz!
January 21, 2024
Updated review

I love Houzz for the huge selection of styles in every category for my home. Sometimes I have an idea and then while I'm browsing I end up with many more inspiring ideas of what direction I'd like to go. It's always fun.

Date of experience: January 20, 2024

I love Houzz!
June 9, 2020
Previous review

I love Houzz! I'm finding Everything I need to update my house. Love it!

Date of experience: June 9, 2020
California
2 reviews
0 helpful votes
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Pretty in pink
January 20, 2024

Large number of products to select fits perfectly & looks beautiful

Date of experience: January 20, 2024
California
2 reviews
0 helpful votes
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Love my new lamp!
January 20, 2024

Easy to shop and great selection. Found a lamp to fit my room.

Date of experience: January 20, 2024
New York
2 reviews
0 helpful votes
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Love it
January 20, 2024

Everything went smoothly. When I need help the assistants were great. I received all orders in stead time and am very happy with my purchases.

Date of experience: January 20, 2024
Texas
4 reviews
0 helpful votes
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Great choices, fast delivery
January 18, 2024

Easy to navigate site, lots of styles and selections.

Date of experience: January 18, 2024
Minnesota
1 review
0 helpful votes
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Easiest Order experience
January 17, 2024

Easy to navigate. Well priced items. Diverse items to choose from.

Date of experience: January 17, 2024
Florida
1 review
0 helpful votes
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Beautiful pillow covers
January 16, 2024

Great pillow covers. Just exactly how described. Great quality.

Date of experience: January 15, 2024
Texas
1 review
0 helpful votes
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Functional, classy and well-made
January 14, 2024

Web site is well set up, descriptions are accurate, photos are accurate, prices are very reasonable and products are high quality.

Date of experience: January 14, 2024
Florida
2 reviews
0 helpful votes
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Safavieh Sheep Shag silver 4'x6'
January 13, 2024

Very pleased with placing order and delivery. Love the rug but the pictures do not show the actual thickness of the strand. Thicker than expected but very soft and cushiony

Date of experience: January 13, 2024
Virginia
2 reviews
0 helpful votes
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Smooth sailing, couldn't have been easier!
January 12, 2024
Updated review

I already have two of these sconces... I am coming back for two more for my guest suite bathroom.

Date of experience: January 12, 2024

Great!
May 10, 2023
Previous review

Great! Easy ordering online.

Date of experience: May 10, 2023

Great looking fixture for my new project!
December 4, 2022
Previous review

Great looking fixture for my new project!

Date of experience: December 4, 2022
Rhode Island
1 review
0 helpful votes
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Great Quality, Great Price
January 12, 2024

Love the pulls on my cabinets! Just ordered more. Just wish the shipping box was more sturdier. I know it is out of your control once you ship out the order. But thank God they arrived with no damage. The box looked like it ripped open a few times, had lots of tape trying to hold it together. Love the product though 👌

Date of experience: January 12, 2024
Delaware
1 review
0 helpful votes
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Railroad Insulator light Pendant LED 7"
January 12, 2024
Updated review

So far so good, just placed the lights in our kitchen. The only thing is that we were missing a few nuts an bolts from one of the three lights packages. How can I get those original parts?
Thank you
Cecilia

Date of experience: January 11, 2024

Quick and easy
May 11, 2022
Previous review

Quick and easy

Date of experience: May 10, 2022
California
1 review
0 helpful votes
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Good quality for closet storage unit
January 10, 2024

I appreciated the help from customer service in using my discount.

Date of experience: January 10, 2024

From the business

Houzz is the new way to design your home. Browse 16 million interior design photos, home decor, decorating ideas and home professionals online.


houzz.com
Palo Alto, CA, United States
+305
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