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The company's reputation is mixed, with notable strengths in product quality and delivery efficiency, as many customers express satisfaction with their purchases and the overall aesthetic appeal of items. However, significant concerns arise regarding customer service, particularly in handling issues related to delivery options, billing disputes, and product defects. Customers frequently report difficulties in reaching support and receiving timely resolutions, leading to frustration. While some patrons appreciate the extensive product selection and smooth purchasing experience, the inconsistency in service responsiveness and problem resolution highlights areas for improvement in their customer service approach.
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I love to shop Houzz because first I get ideas and am able to see photos of the style I am looking for. I then am able to shop these items, usually not found in store and the shipping is quick!
I ordered a Cypress End Table in espresso. The table is beautiful, solid and exactly what I wanted. Plus, it arrived in good time. It was missing a few washers so I reached out to customer support at Convenience Concepts (CCI) for help. CCI was very quick to respond and mail what I needed; I appreciated their professional response. The table only took about 30 minutes to put together. It would probably take two people even less time than that. At first, it was a little hard to screw the table legs into place while keeping the wooden dowels for the lower shelf in their place. When I figured out I needed to keep the leg screws loose until all the dowels were in place and tighten all the screws in increments (if that makes sense), it was pretty easy. Over all, it was a great experience.
This floor lamp is my second purchase from Houzz. My first order was for stool/ ottoman that complements my living room furniture. Now I'll be looking for 3 ceiling lights. Great description on all items and quick delivery!
Delivery was easier than expected and very nicely delivered.
Variety of items. Fair pricing. Have kept Houzz on my email and would occasionally look at the items. But just this year your pricing became competitive. Before this past year, Houzz items were marked up too high.
I love shopping on this sight as all the specifications and reviews spot on.
I love Houzz for the huge selection of styles in every category for my home. Sometimes I have an idea and then while I'm browsing I end up with many more inspiring ideas of what direction I'd like to go. It's always fun.
I love Houzz! I'm finding Everything I need to update my house. Love it!
Large number of products to select fits perfectly & looks beautiful
Easy to shop and great selection. Found a lamp to fit my room.
Everything went smoothly. When I need help the assistants were great. I received all orders in stead time and am very happy with my purchases.
Easy to navigate site, lots of styles and selections.
Easy to navigate. Well priced items. Diverse items to choose from.
Great pillow covers. Just exactly how described. Great quality.
Web site is well set up, descriptions are accurate, photos are accurate, prices are very reasonable and products are high quality.
Very pleased with placing order and delivery. Love the rug but the pictures do not show the actual thickness of the strand. Thicker than expected but very soft and cushiony
I already have two of these sconces... I am coming back for two more for my guest suite bathroom.
Great looking fixture for my new project!
Love the pulls on my cabinets! Just ordered more. Just wish the shipping box was more sturdier. I know it is out of your control once you ship out the order. But thank God they arrived with no damage. The box looked like it ripped open a few times, had lots of tape trying to hold it together. Love the product though 👌
So far so good, just placed the lights in our kitchen. The only thing is that we were missing a few nuts an bolts from one of the three lights packages. How can I get those original parts?
Thank you
Cecilia
I appreciated the help from customer service in using my discount.
Answer: Good question Maggie. I don't think there is. I think this site is just there to help their vendor and not assist consumers in making informed decisions. I found had a contractor who had defrauded us and changed his business name on Houzz. I posted a review on his profile notifying the public of what he had done to us, and Houzz did not publish the review. I joined Sitejabber to warn the public about Houzz.
Answer: I began as a Pro on Houzz and spent $2000 on Advertising. This was supposedly for a year of top exposure. No one purchased, the couple of calls I received were people wanting to USE my service for ideas. I have since discontinued complimentary initial appointments. These people are the biggest scammers in the world! I'm still one of the Pros just to see if anything bites but I noticed they go into vendors photos and try to find similar product then they sell their products. Great way to sway your client and to steal customers!
Answer: Go straight to the top at Houzz. Ms. Adi Tatarko, CEO, Alon Cohen, Pres. If tha doesn't work, I suggest you file complaint with the Consumer Affairs Division of the California Attorney General's Office.
Answer: The Pros, at least at the beginning, were not in competition with this company (Houzz). They convinced the "Designer" world that the were strictly collecting ideas for the public and to help improve the vendors chances of being hired. Those reviews on the Pros are about the Pros, they come from their clients. About 2-3 years ago, Houzz began selling out from under all the vendors! They are SO low they have gone into the photos of the pros, look for a product they have that might be similar to something they sell and lead them away from the pro. The 1-2 stars you see here are the reviews for "Houzz" and their service but the reviews under a Pro are for that Pro. Don't be fooled... If you want the job done right, call the Pro! Listen to these reviews of Houzz and you won't get burned. Two different animals completely!
Answer: Steer clear. The advertising doesn't work, and although they originally started up as a company that would work alongside the vendors, they are now selling out from under most of them, especially the interiors decorators! They are SO low they have actually tagged products inside some of the photos of interior designers and tabbed out similar products to stay the customer away from the Pro and to purchase through them directly!
Answer: Do yourself a huge favor and find it somewhere else. Houzz contracts with third party sellers and their freight companies, they're just a middle man. What a nightmare this has been.
Houzz is the new way to design your home. Browse 16 million interior design photos, home decor, decorating ideas and home professionals online.

