Check out our latest communities fighting
AI scams on Reddit and Facebook

business logo of HousingAnywhere

HousingAnywhere

2.0

On SmartCustomer, businesses may not offer incentives or pay to remove reviews. Learn more about our Review Guidelines.

How would you rate HousingAnywhere?
grey stargrey stargrey stargrey stargrey star

HousingAnywhere Reviews Summary

HousingAnywhere has a rating of 2 stars from 200 reviews, indicating that most customers are generally dissatisfied with their purchases. Reviewers dissatisfied with HousingAnywhere most frequently mention customer service, bad experience and cancellation policy. HousingAnywhere ranks 6th among Student Travel sites.

service
69
value
64
shipping
37
returns
53
quality
59
This company does not typically respond to reviews

We monitor reviews for authenticity

Texas
1 review
0 helpful votes
Follow Sam M.
Unfollow Sam M.
Share Review
Report Review

After moving in to find the place was Infested with CAT piss n strays building about to fall down to get no refund never rent anything from the host DESPINA SHE'S A THEIF and the company stands behind her the pictures isn't what you get, be careful who you rent from and where it's located,this place was in Athens Greece beautiful country dirty nasty places to stay and housinganywhere rent them scam scam scam

Date of experience: May 16, 2024
California
1 review
0 helpful votes
Follow Housing Anywhere I.
Unfollow Housing Anywhere I.
Share Review
Report Review

AVIOD BOOKING HERE AT ALL COST
May 11, 2024

This is company does not vet their advertisers and you most likely would be living with someone who's mentally unstable or worse a criminal

Date of experience: May 11, 2024
Czechia
1 review
1 helpful vote
Follow Dan K.
Unfollow Dan K.
Share Review
Report Review

Total scam
May 9, 2024

Absolutely disgusting platform, supporting scammer landlords. I moved in a totally disgusting apartment unlike it was shown on the pictures, I paid a large deposit so I had no choice but stay there, after I cleaned this outrageously disgusting apartment and moved out the landlord even blamed me of poor conditions of the apartment and refused to pay back the large deposit, HousingAnywhere did absolutely nothing to protect me even after contacting them several times. Didn't even take down the scammers account even thou another people also complain publicly.

Date of experience: May 9, 2024
France
1 review
1 helpful vote
Follow Tomy S.
Unfollow Tomy S.
Share Review
Report Review

I had an extremely disappointing experience with HousingAnywhere!
I was shocked to discover that they charge a CANCELLATION FEE of €390!
This hefty fee was not made clear at the time of booking; instead, it was hidden in the fine print, easily overlooked until it was too late.
This lack of transparency in disclosing significant costs upfront is misleading and unfair to consumers.

I STRONGLY ADVISE AGAINST USING THIS WEBSITE FOR YOUR NEXT FLAT RENTAL. Look for more straightforward and honest platforms that won't surprise you with excessive fees!

Date of experience: May 1, 2024
California
1 review
0 helpful votes
Follow Jewelia P.
Unfollow Jewelia P.
Share Review
Report Review

Be extremely cautious before using Housing Anywhere.

We had to cancel our booking within 72 hours of placing it due to unforeseen circumstances completely out of our control. This date was more than 45 days before our requested move in date.

Housing Amywhere's strict cancellation policy refers to the Dutch Civil Code, which states that good faith must be applied to such situations as ours, however, their exceptions rule out almost every situation where good faith could and should apply.

We have subsequently lost €1848 (several months savings for our family) to Housing Anywhere and the landlord for effectively doing nothing; while they still have ample time to find a replacement.

I know that someone from Housing Anywhere will reply to my comment apologising as a form of PR damage control, but know that they have not been sympathetic to our situation.

I hate to think how they have treated other customers before us going through more stressful events and in worse-off financial positions.

My advice is to use almost any other housing booking platform (Air BnB, Spot a Home, Booking, etc) before resorting to Housing Anywhere, as their terms and conditions have far greater adoptions of the true meaning of good faith.

Date of experience: April 12, 2024
Trust S. HousingAnywhere Rep
over a year old

Good afternoon Jewelia,

Thank you for sharing your experience with Housing Anywhere, and we apologize for the inconvenience you've faced.

While we are committed to aligning with legal requirements and ensuring transparency, it's crucial to understand that personal reasons for cancellation are generally not considered valid under our terms and conditions.
We do offer a flexible cancellation policy for certain listings, but it's essential to select them prior to booking so that you can get the funds back if you have to cancel it.

We regret any misunderstanding or lack of sympathy you may have experienced. We aim to assist our users with empathy and understanding, especially during challenging times.

We appreciate your feedback and will use it to improve our services. If there's anything further we can assist you with, please don't hesitate to reach out.
Best regards,
Curtis

Germany
1 review
0 helpful votes
Follow Abdulaziz A.
Unfollow Abdulaziz A.
Share Review
Report Review

Sehr schlechte Erfahrung
February 23, 2024

Das ist ein Albtraum für mich. Ich habe ein Zimmer in Hamburg bei eine Frau heißt Sandra gebucht. Nach der Buchung hat Sandra drei Tagen nicht auf meine Nachrichten reagiert. Nix.
Nach drei Tagen und nach viel Gesprächen mit dem Kundenservice hat sich endlich Sandra gemeldet und mir weitere Informationen geschickt. Überraschung! Sie hat mir einen Mietvertrag geschickt, was für ein anders Zimmer ist also kleine äs Zimmer und billiger auch aber ich sollte für das teiers Zimmer bezahlen. Außerdem soll ich extra für das Internet bezahlen aber Online war das Internet Inbegriff. Deswegen habe ich die Kundenservice um Hilfe gebeten. Und mir wurde gesagt, dass ich die Buchung stornieren kann. Nach der Stornierung habe ich ein Email bekommen dass ich gar nix zurückbekommen... total schlecht Service. Ich empfehle niemanden. Leute Vorkasse Miete ist sehr sehr doof

Date of experience: February 23, 2024
New York
1 review
4 helpful votes
Follow Stefanie V.
Unfollow Stefanie V.
Share Review
Report Review

DO NOT USE. They are refusing to refund a €960 booking fee for a reservation that was canceled within 6 hours because the reasons are "not valid." This site is a far cry from AirBnb where the tenant is protected. Anyone who has been robbed by this company, we should find each other and launch a class-action lawsuit against them. I don't see how they aren't shut down by a European consumer protection agency.

Date of experience: February 16, 2024
Trust S. HousingAnywhere Rep
over a year old

Dear Stefanie,
We appreciate you taking the time to share your feedback, and we're sorry to hear about your dissatisfaction with our service. Our terms and conditions are readily accessible to all users, outlining the guidelines for cancellations and refunds. While we understand your frustration regarding the cancellation of your reservation, our policies are in place to ensure fairness and consistency for all parties involved.
We strive to provide dedicated customer service to address any concerns or issues that may arise. We have thoroughly reviewed your case and have already offered compensation in accordance with our policies. However, we regret that this resolution did not meet your expectations.
We take customer feedback seriously and are continuously working to improve our services. We encourage you to reach out to our customer support team directly if you have any further questions or concerns. Thank you for bringing this matter to our attention, and we remain committed to resolving it to the best of our ability.
Best regards,
Curtis

Czechia
1 review
2 helpful votes
Follow Anonymous U.
Unfollow Anonymous U.
Share Review
Report Review

They've charged 200 euros but did not provide absolutely any security.

- I was denied viewing of the apartment.
- I've had to transfer a deposit **before** move-in day to some bank account that was not refundable.
- I've had to transfer a fee **before** move-in day to some bank account (illegal in the country I was moving to) that was not refundable.
- I've had to pay first month's rent **before** move-in day without having any chance to see the apartment beforehand.
- I am asked to sign a contract stating that I am moving in on the 1st day of the month, despite specifying move-in date 1 week later.
- HousingAnywhere support was unsupportive, basically telling me that it's fine that I have to transfer over 1 thousand euros, without any protection.

They provided absolutely no service, except take 200 euros from me and then give me scammy conditions.

Date of experience: February 9, 2024
Trust S. HousingAnywhere Rep
over a year old

Good day Anonymous,
We sincerely appreciate you taking the time to provide feedback on your experience. We understand your concerns and would like to address them accordingly.

Firstly, we want to clarify that while physical viewings are not always necessary due to our 48-hour protection period, we understand the importance of feeling comfortable with your decision. We apologize if this process did not align with your expectations and will strive to better communicate this aspect in the future.

Regarding the deposit and fees, it's important to note that our platform operates across various jurisdictions, and deposit regulations may differ accordingly. However, it is our policy that deposits should be returned at the end of the rental period, provided there are no damages or outstanding payments.

We also want to assure you that requesting payment for the first month's rent and our service fee before move-in day is a standard practice to secure the accommodation and demonstrate reliability as a tenant. This process helps establish trust between tenants and landlords, especially considering that some of our landlords are esteemed partners who may require such measures.

Regarding the contractual agreement, we apologize for any confusion regarding the move-in date discrepancy. We will work to ensure that all contractual terms are clear and accurately reflect the agreed-upon move-in date.

In terms of support, we regret to hear that you found our assistance unsatisfactory. Our team is dedicated to providing helpful and responsive support to all users, and we apologize if this was not your experience. We take your feedback seriously and will use it to improve our services moving forward.

We value your feedback and are committed to continuously improving our platform to better serve our users. If you have any further concerns or questions, please don't hesitate to reach out to us directly. Thank you for bringing these issues to our attention.
Best regards,
Curtis

Hungary
2 reviews
2 helpful votes
Follow Manny G.
Unfollow Manny G.
Share Review
Report Review

Bait and switch scam on their site
September 20, 2023

Scam service. Bait and switch. The apartment they advertised was fake. Staged nice for photos. After the 2000 euro was paid, the apartment looked completely different. Old, dirty and ripped bed, toilet not working, power outages daily, fridge power went out randomly so food went rotten. No air conditioning in bedroom, air unit in main room broken and works randomly. There were no utensils, not even a bottle or can opener. No proper cooking items. Not even salt or letter. No dish rags. The microwave blows any power in apartment.
Nice furnishings in photos were all missing, no coffee maker as shown in photos. No carpet. Bed / pillow coverings. The wash machine does not work. The toilet flush handle is broken.
The building entrance is dirty and not safe. The main door is always open in a busy street.
If you are a non smoker, you should know the apartment door is located right in front of the buildings smoking area. Chairs and ashtrays around the apartment entrance door. See TikTok video.
HousingAnywhere misrepresents apartments. Once they get your commission, their service or communication stops. The are hyenas.
Stay away. Read the multiple poor ratings on legitimate websites.

+7
Date of experience: September 20, 2023
Utah
1 review
1 helpful vote
Follow Kaden McKay C.
Unfollow Kaden McKay C.
Share Review
Report Review

I had a contract in Iceland, I shortened my contract by a substantial amount a month and a half before my move in date. I called upwards of 10 times to housing anywhere trying to get refunded for those extra days that I would not be staying there. It should have been a simple process because the land lord said that it was completely fine on his end.

Every time I called it was always the same story. They always said "we are working on it please call back again in a few days" which I continued to do for a literal month, and then three days after my contract started I got a message from them explaining how it was too late to do anything at this point.

The worst housing site I have ever used. Especially the financial department was horrendous.

I have a long list of names of the people that made this likely my worst customer support experience I have ever had. There is not point in writing them down though, the damage is already done and I will never use housing anywhere again.

Date of experience: September 10, 2023
Poland
1 review
1 helpful vote
Follow Jer N.
Unfollow Jer N.
Share Review
Report Review

Little protection to tenants, gives better terms and conditions for landlords, also the banking transfer is extremely slow (4th day and landlord still hasn't received my money...) I recommend to not touch this site if you're far away and hoping for easy booking, since July 2023 housing agreement MUST be on paper in Netherlands so if you're looking for housing there, stay away from this site. If you have paid the deposit and first month they can take your money and the landlord can "kindly" return it to you but can also take it for "damage", damage for not showing up on appointment (doesn't matter if you had a seizure and woke up on floor or didn't wake up, it's the same for them) can cost you even 3k euro. Stay away.

Date of experience: September 8, 2023
Singapore
1 review
3 helpful votes
Follow Vivian H.
Unfollow Vivian H.
Share Review
Report Review

Booked a room without lock and the team refuse to give a refund for the service fee despite giving them all the proof. Beware everyone it seems like they will try their best to scam the service fee. Spoke to curtis from the account team and he told me that "i have enough of your nonsense" in the phone. What kind of service is this? Bad customer service. Should really train their staff. WILL NOT RECOMMEND! IT IS A SCAM!

Date of experience: August 22, 2023
Portugal
1 review
0 helpful votes
Follow Brenda r.
Unfollow Brenda r.
Share Review
Report Review

Payment methods
July 28, 2023

Payment methods on housinganywhere.com discriminates against residents in Portugal. They have bank payments for Poland, Germany, Austria, Netherlands etc.but not for Portugal. They insist on credit cards. My credit card is maxed out because I used it for my first months rent. I don't have time to pay the card down to use it for the deposit.(It take 5-10 days for payment to post on credit card) I move in in 3 days. I have asked the landlord if I my make a direct deposit, but have not heard back from her yet. They have also removed SEPA from their service. None of their payment methods work for me. It has been extremely hard to find a way to make first months rent payment. Come on housinganywhere add debit cards.we live in the computer age.

Date of experience: July 28, 2023
Germany
1 review
6 helpful votes
Follow Alejandro R.
Unfollow Alejandro R.
Share Review
Report Review

They are scamer
July 24, 2023

I just had the worst experiencie on my life buying on internet, this website will make you pay fees in two diferents websites and when you notice you are paying extra taxes in a new website and want to cancel the booking they keep the first stage fees so now im talking directly with my bank to cancel the whole transactions on this scam website.

Date of experience: July 24, 2023
Germany
1 review
0 helpful votes
Follow Egor E.
Unfollow Egor E.
Share Review
Report Review

A very high commission for the cheapest variants. The platform fee is 25%? But not less than 165 euros, so for a 700 euro apartment it will be the similar as for a 300 euro room.

Date of experience: July 17, 2023
Spain
1 review
1 helpful vote
Follow H H.
Unfollow H H.
Share Review
Report Review

They make you pay a subscription to use the webpage. Once you start contacting landlords and asking to rent, they never respond. They have the same house ads for very long period of time and nobody is renting them. They just appear there so that you think there are actual houses available, but in reality once you pay all of them are unavailable or they're literally lying.

Date of experience: July 14, 2023
Spain
1 review
0 helpful votes
Follow Joshua M.
Unfollow Joshua M.
Share Review
Report Review

DO NOT USE THIS COMPANY! NOT TRUSTWORTHY
LANDLORDS AND COMPANY WILL CHEAT YOU!

WORST MISTAKE EVER.
The landlords on the website are able to ask for more money, so the initial price that you pay upfront for your stay is not what might be requested.

I was staying for 3 weeks and had to book a month minimum the landlord would accept. That was alright.

However after paying close to 700 euro upfront for a month's stay, I was being asked afterwards to pay over 1000 more.

The "landlord" wanted over 500 to keep on top and another 500 as deposit.

So why was the property advertised for the initial amount if there were additional payments to be made.

Also the website takes commision of at least 20 percent of the payment.

With that commission I would expect more protections for renters.

DO NOT USE THEM. WHEN I EXPLAINED HOW FRUSTRATING IT WAS NOTHING WAS DONE.

Date of experience: June 5, 2023
Ireland
1 review
4 helpful votes
Follow Helen O.
Unfollow Helen O.
Share Review
Report Review

I paid a deposit of 700 euro when booking a property. The landlord subsequently cancelled the booking without prior warning and I was not refunded. I have had many communications with customer service who are unwilling to refund me.

Date of experience: May 31, 2023
Turkiye
1 review
16 helpful votes
Follow Mary K.
Unfollow Mary K.
Share Review
Report Review

A total nightmare
May 22, 2023

I have a crucial warning for you, and I want to convey it in the most authentic way possible. Please, I implore you, steer clear of this particular service I had a disastrous encounter with. It may seem similar to AirBNB, but let me assure you, it's far from it. Here's my cautionary tale:

Picture this: You transfer your hard-earned money to the service, thinking you're all set after signing their contract. But hold on tight, because here comes the plot twist. Suddenly, they spring another contract on you, demanding even more money to be sent to some unknown company. Can you believe the audacity? Naturally, I refused, and you won't believe what happened next. They had the nerve to cancel my booking and make off with a staggering 1090 euros from my pocket!

Now, let me tell you, I'm in complete distress. That money was meant to cover my accommodation expenses for the entire upcoming month, and now it's all gone. I'm at a loss for what to do, and I can only imagine the endless struggle ahead to try and recover it. It seems like Anna (or perhaps a bot named Anna) finds it perfectly acceptable to leave customers high and dry, robbing them of their funds for an entire month. This kind of attitude towards clients is simply disgraceful, and this woeful brand seems to be okay with it.

Believe me when I say that I am under tremendous stress right now, and I'm begging you from the bottom of my heart, learn from my mistake. Never, and I mean never, make the mistake of booking with this service. If everything goes smoothly, you might be safe, but the moment any issue arises, mark my words, they'll treat you as if you're worthless, an insignificant individual.

I beseech you, spare yourself the agony and avoid this service at all costs. Please take my warning seriously and protect yourself from this nightmarish experience.

Date of experience: May 22, 2023
Germany
1 review
1 helpful vote
Follow Sushmitha R.
Unfollow Sushmitha R.
Share Review
Report Review

Do not trust this website. They accept your booking and then cancel on you and do not offer refund. I am planning on going to the police, do not trust them.

Date of experience: May 17, 2023

From the business

The international student housing platform for exchange and internship students


housinganywhere.com
Rotterdam, 11, Netherlands