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business logo of House of CB

House of CB

houseofcb.com
evening & party, chic, classic, bridal womenAge 26-45
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From the business

Women's Fashion: Shop Luxe Party Dresses, Designer Shoes & More. The world's one-stop shop for super chic party dresses, must-have shoes, statement jewellery and more - ALL designed in London.


Clothing item from House of CBFashion apparel by House of CBMerchandise from House of CB clothing lineHouse of CB fashion product

Business Highlights

General

Year Founded: 2010
Target Gender: women
Target Age Group: 26-45

Shipping

Shipping Cost: free
Free Shipping: yes
Shipped From: UK

Returns

Return Policy: free
Return Instructions: items that are unworn and still fitted with all security tags and labels can be returned for a refund
Restocking Fees: no

Sustainability

Sustainability Score: We avoid
Recycling Program: no

Product

Style: evening & party, chic, classic, bridal
Body Fit: regular
Available Sizes: Women's (XS, S, M, L, XL)

Customer Service

Support Channels: contact form

Payment Options

Payment Methods: card payments

How would you rate House of CB?
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House of CB Reviews Summary

House of CB has a rating of 2.1 stars from 326 reviews, indicating that most customers are generally dissatisfied with their purchases. Reviewers dissatisfied with House of CB most frequently mention customer service, trading standards and credit card. House of CB ranks 178th among Women's Clothing sites.

service
78
value
72
shipping
74
returns
67
quality
73
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Germany
1 review
0 helpful votes
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Love the quality and modern looks and colors! Customer service is very attentive and helpful! I will absolutely continue to shop with house of cb

Date of experience: June 27, 2019
Germany
1 review
0 helpful votes
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I had trouble with my package and house of CB was amazing! Their response was fast and very helpful

Date of experience: June 26, 2019
GB
1 review
0 helpful votes
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Service
June 26, 2019

I received amazing service from a worker when I DM'ed on Facebook & i really appreciate her help as I really wanted the dress. Thank you.

Date of experience: June 25, 2019
Germany
1 review
0 helpful votes
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So obsessed with 90's Dreamer/Garden Collections! I'm a size U.S. 2/UK 6 & I have found the most flattering fit with this brand! The dresses accentuate my petite curves & the texture of the fabrics feel so expensive! House of CB is my ultimate go to for formal events or anytime I want to feel extra feminine & beautiful!

Date of experience: June 24, 2019
Ireland
1 review
0 helpful votes
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I recently visited House of CB a Liverpool and met a Lovley sales assistant Georgia she was amazing help and great at her job 10/10 from me

Date of experience: June 21, 2019
Canada
1 review
1 helpful vote
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This is one of the worst shops. The dress I received looked and fit much different than what the website showed. Not to mention that the dress' slit almost showed my private area, which looks NOTHNG compared to what is shown online. I provided them with photos to prove how horrible the dress was and they said they would reimburse and refund all my costs. Once they received it, they refused to reimburse my shipping and made excuses why they cant do so. I lost $60 in shipping alone just because their website is fake with their sizing and how their dress appears. Worst customer service, dishonest site AND employees, and the dresses are not even worth the price. House of CB is the type of company that cares way more about money than their customers. Please do not give them business because this is an experience no one deserves to go through.

Date of experience: June 21, 2019
New York
1 review
0 helpful votes
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Best dress ever!
June 23, 2019

I ordered this dress for my prom. It came in two days and fit like a glove. It hugged my curves perfectly and made me feel so confident! I absolutely loved it! I got so many compliments all night long :)

Date of experience: June 21, 2019
Australia
1 review
0 helpful votes
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Swimwear is 10/10
June 23, 2019

I purchased a one piece swimsuit for my holiday and out of all my swimmers, this was the most comfortable, high quality and stylish piece I've ever bought. Thank you

Date of experience: June 21, 2019
New York
1 review
0 helpful votes
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Putting on a house of cb dress is always such an exciting moment because no matter how unfit or fit you may think you are house of cb dresses always make you look absolutely amazing and empowered. This brand is for girls with or without curves. The location of every seam is meant to create an hourglass illusion. I have tons of designer clothes that you expect to do the same given the craftsmanship and cost but don't! Also with the 2 day shipping it's been my go to for any event. I never have to worry about returning as long as you follow the size chart, it will fit on you better than anything

Date of experience: June 20, 2019
GB
1 review
0 helpful votes
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Amazing customer service with exchanging a dress. They knew I needed the smaller size quickly before my event and sorted everything out for me, with quick replies and deliveries.

Date of experience: June 19, 2019
Chelsey J.
Georgia
1 review
0 helpful votes
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I've ordered twice and I'm in love. The quality is amazing. They have extremely fast shipping, and the items are true to the pictures and videos on the site. Definitely recommend. It's the only place I want to get my dresses from now!

Date of experience: June 13, 2019
Illinois
1 review
1 helpful vote
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Show Stopper
June 8, 2019

I ordered a dress from House of CB for my birthday. It was well worth the money and wonderfully made. This dress made me feel special and everyone gave me compliments.

Date of experience: June 6, 2019
GB
1 review
0 helpful votes
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Stunning
June 5, 2019

The dress is a beautiful colour and feels amazing. I am normally a size xs but I went for small in this one. House of CV nail it everytime

Date of experience: June 4, 2019
Missouri
1 review
0 helpful votes
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Amazing
June 4, 2019

I love everything about House of CB and the employees as well. It's always a nice experience with the ladies and how they go above and beyond to help me find what I need for every ocassion. One time I walked in there needing a dress for a family event and the dress wasn't out I showed the manager and she pulled it from the back they had just received it but hadn't put it out yet. I love the material of the dresses worth the money and all the compliments. Always a nice experience.

Date of experience: June 3, 2019
GB
1 review
0 helpful votes
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Unbelievable
June 2, 2019

The quality of these items are unbelievable, the fit is effortlessly beautiful, and they come in a short amount of time, beautifully packaged and presented, this is not a fast fashion brand something far more luxurious and more of an experience with the shopping, absolutely perfect!

Date of experience: May 31, 2019
GB
1 review
1 helpful vote
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"The one"
May 28, 2019

After ordering hundreds of items of clothing in preparation for my hen weekend, I began to panic when I couldn't find anything I loved. However, when my house of CB order arrived I knew I'd found "the one" for my hen! The quality was second to none and the style and detail was gorgeous! I was given compliment after compliment at the weekend and I can't wait to place my next order very soon!

Date of experience: May 28, 2019
Texas
1 review
0 helpful votes
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Love it
May 27, 2019

My third time buying from House of CB and I absolutely love it! The dress I bought is gorgeous, fits perfectly, and is such amazing quality.

Date of experience: May 27, 2019
GB
1 review
0 helpful votes
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Love this dress!
May 19, 2019

My first time buying from House of CB and I absolutely love it! The dress I bought is gorgeous, fits perfectly, and is such amazing quality. Can't wait to wear it!

Date of experience: May 17, 2019
California
1 review
0 helpful votes
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I purchased this dress and may I just say the fit, quality, packaging, and customer services is outstanding! What I love is how fast the shipping is and how the fit is just excellent! I received so many compliments! Definitely recommend!

Date of experience: May 16, 2019
Ireland
1 review
0 helpful votes
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Ordered my outfit and it came exactly on time! If i has a question to ask it was answered effiently and professionally! The clothes arr fab, All of them and the quality is just so good to. Would most definitly be ordering off this site again

Date of experience: May 16, 2019