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Women's Fashion: Shop Luxe Party Dresses, Designer Shoes & More. The world's one-stop shop for super chic party dresses, must-have shoes, statement jewellery and more - ALL designed in London.
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House of CB Reviews Summary
House of CB has a rating of 2.1 stars from 326 reviews, indicating that most customers are generally dissatisfied with their purchases. Reviewers dissatisfied with House of CB most frequently mention customer service, trading standards and credit card. House of CB ranks 178th among Women's Clothing sites.
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Okay I read these reviews about how really bad is the cancellation and refund policy of this store. I experienced otherwise and hopefully I will not experience any bad customer service. I returned an item and luckily my refund has been processed on time.
I ordered an item from House of Cb and cancelled it before it was processed and dispatched. I was sent a letter of confirmation from them accepting cancellation of the order. I was also informed that nothing would be taken from my account. Weeks later the item was dispatched and an unauthorised debit taken from my account.
At this point (almost 2 weeks after returning the cancelled item) I still have not received the the refund, which they confirmed would happen.
To add insult to injury I have had to pay the postage to return the item; signed return. They also promised to refund this amount and have not.
I have asked for their complaints procedure and not received it. No surprises there!
An absolutely appalling service, that does not consider customers to be a priority.
Still waiting for a full refund.
Hi Shelley,
Thanks for your feedback, we would love to check on your case with our customer service team. We've sent you a message so we can have more details of your case to help you with this immediately. Xx
I ordered a dress 15/12/17 with delivery advised at 2-3 working days, the dress was needed for an event on 16/12 however, the dress had not arrived by the Thursday. I went onto my account via the House of CB website as the link to check delivery status was not working. My account advised that the delivery was AWAITING REPLY so I completed the contact us form on the 15/12 detailing how I had ordered the dress but had not yet received it and that I had not received any questions from the company so was unsure what they were waiting on in terms of a reply. I was advised I would receive a response within 24 hours, it is now the 18th and I am yet to receive a response. The only correspondents I have received from House of CB was to say the payment had been made. I have today emailed the sales@ account and again have heard nothing back. As the event has now passed and I had to buy another dress I want the order cancelling and a full refund. Previously I have had no issues with this company and appreciate this is a busy time of year for many retailers but there is no excuse for ignoring customers.
Hi Lauren,
Thanks for your feedback. We are sorry to hear about this. Please check your spam folder as well as replies often end up in that folder and are missed. We've sent you a private message requesting the order number so we can check on this with our customer team. Xx
Good experience with customer service. I always observe on how staff treat their customers no matter how rude are they sometimes. HouseofCB was able to accommodate my needs. I ask so many questions and the staff are patient to assist me.
Hi Shannen,
Thanks for your comment, we are happy to read this. We love our customers and there aren't "too many questions" to be honest, we just love to help you. :) Hope to see you around soon. Xx
I just received my order and I am so grateful that it is just right on time. Worth the money I spent. Keep up the good work.
Hi Charlene,
Thank you very much for your comment, it really means the world to us! Xx
Purchased 3 dresses from the 3 for £130 deal. No where on the returns section have they mentioned about the non returnable/ exchangeable policy! I am a first time buyer and one of the dresses doesn't fit. What am I supposed to do with it. Contacted customer service which is a massive waste of time. They are like robots 'Computer says NO exchange'... First and last time dear HOUSE OF CB!
Hello Jennifer,
We are so sorry to hear about this. However, please note we state this on our site. On the description of each product this information was stated, along with other terms and conditions. X
I was having second thoughts of buying this specific dress since it is a little expensive for me. Well, it turns out that it is worth with every single centavo I spent with it. Quality wise and customer service. I am satisfied with the outcome.
Hi Ishbet,
We are thrilled to hear this. :) Thank you for your feedback and we hope you enjoy your dress very much xx
Rec'd both email and text stating my order would be delivered today 27/11/2017 by parcel force. The delivery tracking number doesn't work and I have no order. Being delivered to my work address. Funny how quick they take payment and all the emails confirming your payment has been rec'd, however trying to make contact is impossible. Such a let down
Hi Lyndsey,
Once Parcel Force attempts a delivery and if it wasn't successful they take the parcel to their deposit. Please let us know your order ID so we can help you further. On the other hand, please note that our customer service will reach you back within 24 hrs. Xx
I saw a body suit I really liked but thought it was expensive at £89, I have been in the shop several times and last week bought my daughter a dress. I still was not sure about my top. Tonight - when Black Friday sales started I went in and thought I would treat myself. I picked up the top - it said £89. No markdown. When I got to the till I asked for a new one but was told they would shop order and send to my home free of charge. I started to pay and she said £129: I questioned it and she said they had gone up!,,, I said she should honour the price on the top. She went to her manager - who was tooo busy to talk to me. He said I could have it but it was a final sale and I could not return it. This was a new in the shop top. Also told I would need to pay postage. I have at least 6 dresses and was going to buy more, but I will not buy knowing the company up the prices. I saw the top for at least 3 weeks at £89. What a disgrace
Hi Jayne,
We are so sorry to hear about this. The top was mistakenly wrongly priced which is why it showed differently at the till. However, this mistake has now been corrected. We offer our most sincere apologies for any inconvenience caused. Xx
I received a package... order #*******
My dress was not in this package. I received underwear which I NEVER ORDERED! I need assistance ASAP
Hi Versha,
We will pass your case to our Customer Service team who will contact you shortly to investigate on this with the carrier and refer to our management. Xx
Not my personal experience but my husband's. He surprised me with this very pretty dress he ordered from HouseofCB since Christmas parties and family reunion are coming up already. He usually ask questions too much and was answered very patiently with each one. Keep up the good job guys. Thank you so much.
Hi Rachel,
Thanks for leaving a comment, we are very happy you had a pleasant experience shopping with us! :)
I was able to find by dream dress on this shop. Good quality also. It's what I have been looking for.
Hi Denise,
Thank you so much for the feedback, great quality is definitely our motto! :)
First time to order on this shop for my dream dress. I thought I will not be able to get it on time. I was wrong. Got the right size as well. I love the timely manner. Excellent customer service.
Hi Melody,
Thank you very much for leaving a comment! We hope you enjoy very much your dress :)
Thank you so much HouseofCB for the excellent customer service. I was able to receive my order on time. I have been trying other online shopping as well and you have exceeded my expectation.
Hi Geths,
We are so happy to hear you had a pleasant experience :) Thanks for your feedback, it means the world to us!
As we are gooing to celebrate the 15th birthday of my eldest daughter, my wife guarantee to present her some dress which is her usual attire. The day we get the dress, my wife checked it and based on her inspection, really had a good textile and no damage at all. Also never disappoint out daughter. Out daughter. Thanks for the good items and hoping to make out many more classy dresses.
So because of all the bad reviews stated, just decided to go straight at their stratford House surprisingly I've seen a lot of their satisfying garments tho. First good thing about there they had the latest fashion and always giving their style advice for their clients. Really appreciate their products especially the first top i attempted to fit in I picked three of their fine tops. Looking forward to try next time for their shipping procedures.
Very accommodating staff! When I ordered i had a problem with the size. I immediately contacted them and relay my concern. The customer service representative assisted me well and took note of my concern. When my order arrived, it's the correct size! One happy customer here!
I tried ordering from this online shop and my orders arrived on time as projected. The dress is nice with great quality.
Despite of the bad reviews I saw with this shop, I still gave it a shot and did not regret it! The dress perfectly fitted my body. Will order again for my next event!
Love love love this site and their wide range of products! Suitable for every occasion and I can never fail to find myself a nice piece. Great customer service with efficient delivery! Sizes and everything fits me perfectly :) A happy customer!
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- SmartCustomer’s sole mission is to increase online transparency for buyers and businesses
- SmartCustomer has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
Hi Shelley,
Thanks for your feedback. We are happy to offer a refund as long as the item meets our returns policy which surely in your case did. :) If you have any doubts about our policy please just send an email to [email protected] so they can clear everything out to make it extra easy to purchase and return, if required, whenever you need. Xx