Hotel N ParkingReviews 79

Hotel and parking. Com is a great website, it was easy to use and bookings were done with ease. It is an authentic website, I have been booking with them for quite some time and never had any problem.

I tried to cancel 2 hours after placing reservation because I had not received confirmation yet that my reservation was placed. I could not cancel on the website because my "confirmation number does not exist". I promptly called customer service and was told I was being charged $10 cancellation fee because they had made the reservation. Hilton had no record of such reservation. The customer service rep was very rude when I asked for a refund of the fee. I consider this service to be a rip off. Please be wary

Cancelled my reservation two hours before check in. All other places were booked to capacity. I'd received a good rate when I made the reservation, I think they realized the parking shortage during the time I needed and cancelled so they could sell the space to someone else for more money. Luckily I had a friend who lives near a BART station so I was able to leave my car with her and take BART to the airport otherwise I'd have been in a really bad spot and may have missed my plane.

I wanted to park my car for 8 days around Christmas when flying out of Boston. I considered several options including Park Stay Go packages, using Uber, taking Amtrak, Economy lot parking and more. I'm happy this option worked for me.

As a first-time user, I booked at Holiday Inn Saugus and had no issues whatsoever. Also, HotelNParking gave me a discounted rate as compared to booking directly through the hotel itself! ($153 as opposed to $180 + hotel tax).

After already having booked using this website, I saw the horrible reviews on this site and was very nervous. Glad to report I didn't get scammed. I'm sorry for the others!

I booked through the website for Days Inn, Greta, LA. I had two rooms. I booked in September. They charged me $67.13 right away. In October I cancelled by phone. They told me all was taken care of. They never refunded my money minus the $10 per room charge to cancel. Then the hotel charged me $137.14 per room when I didn't stay there! I called the hotel. They would not reverse the charges and said they had to hear from the third party. The call to hotels n parking takes forever to get through. I left messages and finally did talk to someone but they have to wait for a manager to review the whole situation! I am so frustrated and agree with other reviewers when they say never again will they book with this company. I totally agree. No one should have this kind of customer service. Spare yourselves the headache. It's not worth it. I will be posting this message on social media for sure. Unhappy consumer to say the least!

I booked a room from this company. Received confirmation and they posted $22.80 to my credit card right away. A week goes by and when I log on no file case could be found. I called hotel and a reservation was never made. So I booked with hotel directly and now have reservation. I then called hotelnparking to cancel reservation. I requested them to send me an email with confirmation of cancellation. I have emailed numerous times and called to request this email to confirm my cancellation. I have not received an answer to my emails nor have I received an email confirming my cancellation. I don't trust this site and will never use it again. Also the did not refund my money on credit card minus $10 service fee (which is a rip off) So consumer beware

I have never experienced such rude service in all my life... asked to speak to her supervisor and was told no one else was there and she then hung up on me! She said that I was wanting the service to fast when she had no problem talking the reservation deposit from us within 10 min! This woman and business is a complete fraud! Bull$#*! business I can't stand someone who tries to take advantage of people! She picked the wrong $#*!ing one today!

They immediately took a $23 deposit, but it took 3 weeks to get a confirmation email.

After reading reviews of the motel, I decided to cancel. Following instructions from hotelnparking I tried to contact them first, but they did not answer their phone or respond to email.

So I cancelled through the motel, and got a cancellation number which I forwarded to hotelnparking. They never responded. According to their email I should have got my deposit refunded apart from a $10 processing fee.