HostPapaReviews 37

Avoid this company at all costs! Their customer service is terrible, and they engage in unauthorized charges that border on criminal activity. I was charged for a domain that expired seven years ago, despite informing them I no longer wanted it. Instead of notifying me back then, they silently withdrew funds from my account without my consent.

This company operates with deceptive and unethical billing practices, making them completely untrustworthy. Their service is incompetent, and they have no business being in the hosting industry. If you value your money and sanity, stay far away from this scam of a company!

No one answers the phone at any time and you have to jump thru hoops to verify your identity just to pay your invoice.

Had my domain expire while i was away and i'm trying to pay the invoice. I don't know my client id as it's a unique number as opposed to my email address and when chatting with whoever is on the chat feature they asked for the last 4 digit of my credit card that i paid the last invoice with that was over a year ago.

I clicked on reset my password but since my email was locked down i couldn't get to that link. Was told i needed the 'Advanced team' to walk me thru the rest of the painful process. Lucky i had a backup email to use or that would have been it. They send you a link to where you need to upload your id and do a selfie where it tells you to turn your head in a circle wft ever that means but after several attempts at standing on my head i was able to get it to go past that point.

Eventually resetting my password but then was locked out for too many attempts and couldn't pay my invoice anyway. It's now been almost 2 hours of me attempting to login to pay my invoice and in that time i have purchased a vehicle thru a dealer who could use what is called a telephone and we were able to conclude the entire dealer with him taking my visa card and sending me the invoice.

The world we live in is made of terrible customer service and as i sit here wondering if this review will ever get posted i wonder where we are going in the information age.

Even i upgraded so badOur automated performance scans have detected that your hosting account has exceeded the resources allocated more than 80 times in the past 2 days. Please see the list of recent faults generated by your 'CA-Optimized WordPress Hosting Business (mycat.ca)' account:

⁃ CPU speed limit (CPU): 1 time
⁃ Limit on entry processes (EP): 3 times

As a corporate customer, we have experienced the most chaotic web provider with the worst service we have encountered anywhere in the world over the last 20 years. One gets the impression that one hand does not know what the other is doing, or one might come to the conclusion that this behavior is intentional, which seems more likely to us now. Two unsuccessful attempts to cancel all services, with only the third attempt after weeks seeming to work. Charges continue to be made to the credit card even after this was disputed by us at the first attempt. There are no refunds, with the explanation that the charge occurred before the cancellation was processed. From our perspective, this behavior is no longer just dubious but outright criminal, especially given that this does not appear to be an isolated case but many other users report similar experiences. We have passed the matter on for review to our legal team and issued a warning about this hosting service across our entire corporate group.

You lied and got me to upgrade when I didn't need it, offered me a $50 credit to make up for it (but never gave it to me), told me that I had to PAY if I wanted to downgrade from the plan I was manipulated and lied into getting, tried to get me to renew a year early and forfeit my last year on a great price, took away any admin tools to monitor my own file safety, charged my credit card A MONTH IN ADVANCE OF RENEWAL WITHOUT MY PERMISSION, and then took ZERO responsibility and showed no remorse for doing so... and then offered me a 10% discount on your inflated prices. But other than that, you're pretty $#*!ing awesome! Good riddance.

I was with hostpapa for 2 years. Havnt changed anything on the website during this time. They started email me saying my website consume too much ressources. But I havnt change anything! They kept insisting on buying upgrades wich I dont need. Dont go on this hosting company, they are pure scammers. They even blocked my website and the result is I lost money by their fault.

Worst support i ever had with other companies... they can not fix problem of their servers... and then they will not refund ur money

Happy with my experience. They were prompt and quickly resolved the issue I had. Hope they smooth the other issues out that people experienced.

Host Papa is terrible. They destroyed a great company (Lunarpages) when they took it over. Host Papa is desperate for money - constantly trying to upsell and always threatening to take down your site. I was with Lunarpages since the 90's without a single problem. Now, I spend more time responding to Host Papa's relentless emails about my usage - than anyone should. If you have more than 2 visitors per month to your site - or even if you don't - be prepared for "over use of resources" emails filled with threats. They sold the service, now they don't want to honor it, or need more money. Go somewhere else, stay away from Host Papa.

I've had my site with Hostpapa since launching it in 2015 and I am absolutely useless when it comes to technology. With that in mind, Hostpapa have always been incredible with their customer support, as they're incredibly quick to respond and will always take the time to help you fix a problem. They have a customer for life in me.

I am a long time client of hostpapa. Recently I started receiving emails from a hostpapa account manager saying there is some "issue" (that was unspecified) and that if I did not upgrade (adding $49.95 a month) they would suspend the account in 24 hours. However, no specific issue was given (just that there was an issue). In addition, my account control panel shows no issues for the services they are providing. This actually sounds fraudulent and I certainly would NOT recommend hostpapa to anyone. ZERO stars! (if I could)

I had a simple photo website with at most 100-200 meg of traffic per month. All was good for many years, then suddenly I receive nasty grams that I'm using too much resources. When a hosting company tries this scam, I just shut down my site and see if it is a scam. Sure enough, Hostpapa kept sending the nastygrams that I had to upgrade due to the massive traffic on my site (which wasn't even up).
Pure sleaze!

400% more expensive than average for hosting. Tech support are not trained to communicate effectively with the general public. Unless you're an IT nerd, you don't want hosting with these people. They are unhelpful expensive geeks.

Been with Lunar pages for decades - now that Hostpapa bought them out its horrible, expensive and uses all the rotten tricks. Bait and switch, insane monthly rates for one Wordpress website. Capped bandwidth. Just a horrible hosting company stay away.

When deciding to purchase HostPapa service, I pointedly asked the sales representative if there was automatic renewal of service.

I was told: NO.

Now, I see I'm billed $400 for a renewal I did not ask for. I had no intention of renewing owing to bad service.

They give you very small I/O limits so literally any wordpress plugin installation or updates will cause it to go over and then they'll try to pressure you into upgrading to their ultimate plan, even if all you have is a static site with 4 visitors a week. It's scammy.

Fraudulent company stay away do not spend even 1 dollar with them.damage to your wallet and your business so stay away please

This company kept customer credit card info, SCAM, the owner even denied and did not answer the call, then rudly shut the my website server without notice, SCAM

I paid for bigger package and after few months I started to get emails about going over limits. So I had a consultation with my webmaster and with HostPapa, I made few changes but they were saying that I'm still going over - my website was so small (blog with 10 articles and listed services) it didn't make sense. They postponed my website twice and were punching me into buying extra services!

I changed a provider, was transparent with them about what happened with HostPapa, they've checked everything's and said that my website is small and everything's all right.

Don't be confused with 5 starts reviews - those are for features they have listed, not actual client's reviews.

I am only with Hostpapa because I was with Lunarpages since day 1 of my site, and they sold to Hostpapa and I haven't been happy with the change, but no real issues until my site is now infected with malware and they took over 12 hours to reply to my support ticket and have done NOTHING to help with the problem, they only want more MONEY!
I will not be giving this lacking, horrible, ill ran company any more money! I will be taking my site elsewhere and they can have the infection that they won't help deal with.
AVOID this hosting company unless you like to be gouged.