HostingerReviews 737

I am extremely disappointed with the support experience. My live business website has been facing a critical issue where the "Publish Changes" button is blocked, and I am unable to update my site.

It has now been more than 12 days, and despite multiple follow-ups, I keep receiving the same response:
"Your case is on high priority and our engineers are investigating."

There has been no fix, no timeline, and no clear explanation.

This is not a minor issue. My live business operations are being affected, and I am unable to make important updates to the site. The delay has caused both financial impact and mental stress.

What is most frustrating is:

Same repeated responses for 12+ days

No resolution despite "high priority" status

No option to speak to senior management

No concrete timeline or accountability

For a hosting company that promotes advanced technology and AI-driven services, this level of support for a critical business issue is unacceptable.

I hope the company takes this seriously, escalates the case to senior management, and provides an immediate resolution.

I want to share my real experience with Hostinger, so others can make an informed decision.

For the past several weeks, my website impixa.com has been unstable:

The site opens normally at first

After 10 minutes to a few hours, it starts showing ERR_CONNECTION_RESET / connection error

This happens again and again, across different browsers, ISPs, IPs, and locations

What Hostinger support did

Instead of investigating their server, Hostinger fully blamed my website.

Based strictly on their instructions, I:

Deleted ~40–50% of my website files and assets

Removed internal security files

Removed background processing logic

Removed custom logic related to limits, cookies, and internal workflows

Disabled IPv6 as advised

All of this caused real and permanent data loss.

Result

👉 The issue was NOT fixed.
This clearly proved the problem was not my website, but their hosting/server instability.

What happened next

When I pushed back and explained that:

The site works temporarily, then fails

The issue is time-based and intermittent, not client-side

Hostinger then:

Created misleading and incorrect cases

Reused old case IDs

Kept saying: "Our complaints/compliance team will email you"

They promised a response in 1–3 business days.

Current situation

Over 2 weeks have passed

No email

No written explanation

No compensation decision

My website is still broken

I already lost ~50% of my site due to their wrong guidance

I have:

Screenshots with timestamps

Chat history

Hostinger.com — A Company Built on Early Billing and Zero Accountability

My experience with Hostinger has been nothing short of infuriating. Their customer service feels cold and dismissive, and the complete lack of phone support makes it nearly impossible to get real help when you need it. Everything is pushed through slow, impersonal chat responses that feel designed to keep customers at arm's length.

What really exposes their priorities is their renewal policy. Hostinger bills domain renewals an entire month before the actual expiration date, claiming it's for "protection." In reality, it cuts down the time customers have to transfer or cancel a domain before being charged again. It's a move that feels calculated, not accidental.

The whole setup gives the impression of a company that relies on friction and early charges rather than transparency or genuine support. Hostinger behaves like a service provider that's more interested in locking customers in than earning their loyalty.

If you're considering them, think twice. The policies and the lack of accountability speak louder than any marketing claims.

I switched my domain over to Hostinger and have had nothing but problems and no help. The chat is all AI and keeps saying the same dumb thing and then is programed with the nerve to tell you that the chat with it is the best and most convenient option for you, as it politely tells you it will not help you. Then the website migration failed and I have not got any help with that the instructions they give you dont work. I am now out the money I have paid them and have to find another company. Hopefully one with actual people that work there. I am pretty sure Hostinger is skynet... YOU ARE WARNED.

If you checked your site after a week their servers get hibernated and the site load after 2 or 3 minutes or not at all. Their prices is very cheap but also resources are very limited to simple web site

I bought a service plan from Hostinger, paying about almost $60 a month. When I tried to log back in, I couldn't remember the email I had used, so I asked for the support from Hostinger. First, they asked me to fill out a form and attached some proof. Fine, I attached the receipt and then... silence. For about 10 days straight, I took initiative to ask about the issue status, they only reply the same script:"Please wait, our specialists are reviewing your case." And I waited another couple of days, nothing changed. Finally, I could not stand it any more and I asked for a refund. The genius Hostinger customer service told me, "Sure, please log in and request it." Can you believe it? The literally demanded me enter an account that I could not enter in the first place! That's insane! After weeks of pointless waiting and typing, roughly $250 service fee were gone, I would never ever use Hostinger again.

I'm here jut to let you know to be careful with HOSTINGER, they take off my VPS with no reason after months as costumer, my VPS have just company websites and a Newspapper, maybe is a lottery to check the VPS but I was chosen, and all my services is down and when you try to get support, they told that need to escalate the problem and it was already more than an hour and I'm loosing my clients, so be careful when you choose HOSTINGER as your company if you have clients on your VPS, no way to access, no way to backup, totally locked without access, is a shame, really, so, BE CAREFUL WITH HOSTINGER.

Hostinger has billed my PayPal account 3 times in April 2025 when I have never done business with them and didn't know who they were until I researched them. They seem to have been able to log into my PayPal account and get permission to do it. PayPal/credit card company are investigating but I don't have hopes they will do a thorough job of it. I want my money refunded asap from this company. It happened twice on April 13 and again on the 24th of April 2025.

I purchased a domain from Hostinger that included the name of a globally known trademark (Meta). At no point during the purchase process was I warned about the legal risks associated with using such names, even though this type of issue is foreseeable by the provider. After receiving a takedown request from the trademark owner, Hostinger refused to take responsibility, offer a refund, or provide an alternative domain — blaming me entirely for the issue. This lack of transparency, paired with the company's claim that consumer rights don't apply due to their location in Cyprus, is deeply concerning and legally questionable under Brazilian consumer protection laws, as the service was offered in Portuguese and charged in local currency. Hostinger should improve its compliance with local regulations and proactively warn or block customers from registering high-risk domains.

I am writing this review to share my deeply disappointing experience with Hostinger, in hopes of informing others and urging the company to reconsider its approach towards customer service and transparency. Account Suspension Without Clear Justification
My hosting account was abruptly suspended by Hostinger on allegations of phishing-related activities—a claim I firmly contest, as I have never engaged in any form of phishing or malicious behavior. Despite my repeated requests for a detailed explanation or concrete evidence to support this allegation, Hostinger's responses were vague and non-specific. I was not given any clear indication of what the alleged violation entailed, leaving me with nothing but general statements and no actionable information. Withheld Domains and Refusal to Facilitate Transfer
Beyond the suspension, Hostinger has withheld three domain names that I purchased and paid for in full, along with other related services. Despite my requests to transfer these domains to another registrar (e.g., alsmsar.com), Hostinger has refused to provide the necessary authorization codes (EPP codes) or any means to recover my domains. This decision has significantly impacted my ability to maintain an online presence and has resulted in operational and financial losses. Lack of Response from Higher Management
In an effort to resolve this issue, I escalated my concerns by directly contacting Hostinger's CEO, Mr. Daugirdas Jankus, and the Chairman, Mr. Arnas Stuopelis. Unfortunately, I received no response from either of them. Copies of the communications I sent to these executives are attached as part of my documentation. Their lack of response has only compounded my frustration and disappointment. Impact on My Business
The abrupt suspension of my account, coupled with the withholding of my domains and services, has caused significant disruptions to my business. I lost access to essential data and my websites, which has damaged my professional reputation and resulted in operational setbacks. I was more than willing to cooperate with any investigation or to take corrective measures if given a fair chance; however, Hostinger's decision was made unilaterally and without proper dialogue. Final Thoughts
I believe that every customer deserves clear communication and transparency, especially when serious actions like account suspension and service withdrawal are involved. My experience with Hostinger has been extremely unsatisfactory, and I would caution potential customers to carefully consider these issues before committing to their services. I sincerely hope that Hostinger will revisit its policies to ensure that cases like mine are handled with the fairness and professionalism that customers rightfully expect.
I share this review in the hope of encouraging positive change and better customer support practices within the web hosting industry.

Your platform is significantly worse due to the unjustified suspension of my domains without any reason or explanation, despite them not violating any policies. For this reason, Hostinger remains one of the worst platforms for purchasing domains.

Really disappointed by their auto-payment policy. Even my Auto-Renewal was off they charged full fee on resubscription and I had to pay tax on it too. The company is not taking responsibility and not refunding my FULL AMOUNT including tax.
I just want to know if a customer has an auto-renewal option off why do they initiate a payment? It's not my fault that tax and subscription fee is deducted from my account. I NEED MY FULL PAYMENT BACK!

Absolutely appalling company, unable to migrate my website. I keep having massive issue like Too Many Redirects and had to keep pointing the Nameservers back to my old hosting which I had to extend to keep my website running. Every time you have an issue, theres a new agent dealing with it, its just a mess. It's been 3 months and they're declining my refund even though they're incompetent to move a single website, and when you ask for the refund they flat out ignore the question. I was with A2 for 8 years but the problems I have with Hostinger the past 3 months are unreal. If you respect your websites, look for another company.

Be careful using this company, They can and do suspend your website for not updating your plugins as well as blocking parts of their site to you and in spite they put you on a slow server making it impossible to do anything. This week I've had 2 websites suffer this very issue. I'm off to another hosting company. Hottinger deactivated all my plugins and removed them from my site, making my site dead. And 2 days ago they suspended another one of my websites because my plugins were not getting updated automatically.
Would you really want to trust a company like that with your website?

They have a 30 day money back guarantee, but when I asked for a refund they didn't refund £6.50 for registering a FREE domain (".co.uk").

I had a terrible customer service experience with Hostinger. The customer service executive couldn't provide me with satisfactory answers, and when I asked for more details, they simply asked me to email them, saying their team would respond. I waited for six hours and still haven't received a reply.

I paid for a domain registration and after the payment was made the domain wasn't registered and had "Reviewing" status. There wasn't any information about any kind of reviewing before I paid. I wrote to support and told to make a refund as I didn't want to wait for the completion of the review. Support told me they can make a refund only to my account balance because I paid via crypto. And I don't want it on my balance. It's my money and I want it where it came from - on my crypto wallet. So if you pay with crypto they just steal your money, they won't return it to your wallet if they refuse to provide you their services for some reason. Also they don't inform customers about domain names reviewing before customers make payments

Customer service is a joke. The email system is extremely janky. I am now looking at other hosting providers.

Their is absolutely no support at Hostinger! All of these reviews claiming that they have great support are down right lies! Just try to contact their support before you sign up! Dont be fooled by all of thses lies/ Clearly the people leaving the good reviews are either bots or employees of HOSTINGER

I purchased hosting in January 2023. Migration was very quick. Hosting is fast (faster than two previous providers).
However, customer service sees you talking to numerous people as each reply is answered by another Hostinger employee and not all of them are as consistent or clued up as they might be.
The worst is the Finance Team and billing issues. Despite them agreeing the amount charged was incorrect they refused to refund the error. Instead, assuring me that it would be correct next time it was billed!
What was a good initial experience is now a bad one.
Be very careful about charges. Check and check again and take screenshots as Hostinger's Finance Team don't do refunds. Once they have your money its gone. I found out too late.