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Hostinger Reviews Summary
Hostinger's reputation is generally positive, with many customers praising its affordable hosting plans, user-friendly interface, and reliable uptime. The speed of service and effective migration processes are also frequently highlighted as strengths. However, concerns about customer service consistency, particularly in billing and finance, have emerged, with some customers reporting difficulties in obtaining refunds and a lack of cohesive support. While the live chat service is often commended for its responsiveness, there is a clear need for improved communication and streamlined support processes to enhance the overall customer experience.
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A big criminal scam done by these hostinger crooks. NOTICE. They ripped off all their customers, over and over again. AVOID IT.
Run away from Hostinger while you can
Firma Hostinger sold unlimited paid plans for several years, which in 2018 cut sharply and forced all customers to accept the cuts without complaint, pushing them towards alleged upgrades and abusive and dictatorial terms of service, all manipulated and cut at the will of accommodation. A big scam done by these hostinger crooks. The latest hack was the Websitebuilder included in the plans which has now been abducted and does not allow users to edit their websites. NOTICE. They ripped off all their customers over and over again. AVOID.
Cancelled service in three days after setting it up. Trial is backed by 30 days return policy.
Upon request by the hosting Co I sent required payment information (they cannot located it). Eventually Company found that I paid but apologizing once more and asking me to continue sending proofs but now to another email. Though cancellation email clearly advised what email to use for cancellation. What a mess!
Hello, Daniel,
Thank you for reaching out.
We've located your account and noticed it was GDPR-deleted under the owner's request. Following the privacy legislation, we don't retain your payment information in this case. For this reason, the Customer Success team indicated it's necessary to forward an official payment proof to [email protected], so our specialized team can process this particular situation.
To ensure no questions will be left unanswered, we've dedicated a specialist to reach out. Let us know of any concerns — we're here to help.
Sincerely,
Gabriela
There is no after sales services i know there is a language barrier because GOOD UX and chat process is expected.
Dear Yogesh,
We're sorry to hear this. If you would share more details of your experience with us via [email protected], we'll be glad to learn from this situation and improve our services.
Sincerely,
Gabriela
Excellent customer service. Friendly staff. Excellent service.
It's better than other service provider. I very much like this than others.
Couldn't ask for anything more. Website/Dashboard is so simple to navigate and they provide world class support
Their service is too good. My experience with the hostinger is fantastic. So I love to go with hostinger and recommend to all new bloggers to choose hosting from the hostinger.
It has been a wonderful experience hosting my blog on Hostinger. Hostinger + WordPress and you can just chill about you website, everything is automatically done. I don't have to worry much.
Dear Ravi,
Thank you for spending your precious time to share feedback with us: it helps us to grow for our clients.
All the best,
Gabriela
It's a great an responsive service, with an accesible price. Excellent so far in almost every aspect.
The hosting experience with Hostinger is fabulous.
No customer service, more than 30 minutes wait to chat, slow
Hello, Rosa,
Thank you for your feedback.
We're sorry your experience with our Customer Success Team wasn't stellar, but we're glad you shared it with us so we can grow from it.
Kind regards,
Gabriela
Although I am a newbie I like how support reacts so quickly to my complaints, usually at a thunder lightening speed, and the way they propose solutions to my complaints.
Will see, if its affordable price then we can recommend
Very beginner friendly and very supportive and energetic customer service!
Horrible customer experience. No one to answer directly my questions all they just have is a database full of questions
Hello, Enrique,
Thank you for reaching out. Be sure we'll forward your feedback t the concerned teams.
Kind regards,
Gabriela
Being very honest here. So far the services have been top-notch! I have not seen any downsides to the hosting. Highly recommended!
We are very happy with the products and services. Thank you. Keep up the good work.:-)
Very nice and user friendly keep it up good service
Excellent experience! Thank you for the simplicity of all your services.
From the business
Start your online journey with fast and secure web hosting that enables you to take the Internet by storm.
At Hostinger, you can choose from various web hosting-related services that include Domain Registration, Cloud Hosting, Email Hosting, SSL Certificate, and LiteSpeed Servers.
Choose Hostinger if you are looking for:
• Easy-to-use custom hPanel
• 24/7 professional Live Chat support
• 4x Faster WordPress hosting
• 99.9% Uptime guarantee
• Affordable prices
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- SmartCustomer’s sole mission is to increase online transparency for buyers and businesses
- SmartCustomer has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
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Dear BG,
Thank you for sharing your insights with us. We hope to clear any misunderstandings, as your trust is paramount to us.
Our services have evolved during the +12 years we've been on the market, as to always offer the most advanced website hosting service. This possibility is covered by our ToS (https://www.hostinger.com/universal-terms-of-service-agreement), but rest assured that every change is notified to the customers well in advance via email, as well as the transition possibilities.
We're eager to listen to more of your feedback, so don't hesitate to contact us via [email protected] if you wish to add any other details. We're always here for you.
Best wishes,
Gabriela