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HostGator (866-96-GATOR) is a leading provider of web hosting, VPS and dedicated servers. Discover why over 9,000,000 websites trust us for their hosting needs.
HostGator Reviews Summary
Overall, the company has established a reputation for providing reliable services and competitive pricing, with many customers noting ease of use and effective technical support. However, concerns regarding customer service persist, particularly related to inconsistent support experiences and delays in response times. While some users have had positive interactions with knowledgeable representatives, others reported frustrations with unresolved issues and inadequate communication. Despite these challenges, a significant number of long-term customers express satisfaction and loyalty, indicating that while improvements in customer service are needed, the core offerings are generally well-regarded.
This summary is generated by AI, based on text from customer reviews
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I've used them in the past... It was better 5-8 years ago
My website is not working, no agent to connect with
Hey Charlene,
We would love to get your site up and running. We have asked an Escalations Manager to reach out and assist.
DJ
Customer Advocate at HostGator
Great phone service and great overall service. Hopefully security holds up
Hey Anne,
Thank you for your awesome review!
DJ
Customer Advocate at HostGator
Your survey is a huge pain in the $#*!. It popped over what i was doing. Stop being stupid
Hey Tim,
We are sorry about the survey popping up before you could get any work done. We appreciate the feedback.
DJ
Customer Advocate at HostGator
It works great so I have used it for years. And plan to continue
Hey Nathan,
We look forward to seeing you around! Thank you for your review!
DJ
Customer Advocate at HostGator
When I registered the domain name, within 24 hours there were over 45 people contacting my phone number and email about building a free website. Something is happening with email scraping and spamming customers. If you don't fix this, people are going to think it's your fault and not buy from you again.
Hey Wayne,
That sounds like something that happens when Domain Privacy isn't purchased. We have asked an Escalations Manager to reach out and see what is going on.
DJ
Customer Advocate at HostGator
I was suggested that it is the best for website building
Hey Ryley,
We think that was a good suggestion. Thank you for your review.
DJ
Customer Advocate at HostGator
I tried to disable auto renew but it still renewed the domain
Hey Brian,
We are more than happy to make this right. We have asked an Escalations Manager to reach out and assist.
DJ
Customer Advocate at HostGator
I thought it was a good host but after trying to speak with support chat and not being treated as i expected I have started to change my opinion
Hey Jose,
We will get you in touch with one of our Escalations Managers who will be more than happy to help!
DJ
Customer Advocate at HostGator
I think tis the best cause of it's user friendly ness.
Hey Haggai,
Thank you for your kind review!
DJ
Customer Advocate at HostGator
Good service, I am satisfy all kind of service to hostgator
Hey Ashish,
We are happy to hear you are satisfied! Thank you for your review!
DJ
Customer Advocate at HostGator
By chance and now wondering if we made a mistake when I look at this bill!
Hey Joe,
We have asked an Escalations Manager to reach out and see what's going on.
DJ
Customer Advocate at HostGator
You deserve it. You have excellent service. I greatly appreciate you.
Hey Remy,
We greatly appreciate you too! Thank you for your review!
DJ
Customer Advocate at HostGator
Cool working for my business is ok im french sorry for english
Hey Sandrine,
Thank you for your review!
DJ
Customer Advocate at HostGator
The regular price was similar to my current provider and included SSL (what i feel is essential to running a website). While they often brag about their customer service, it has not been my experience that their customer service is anything special, while I have been impressed with the care i have received so far.
Hey Geoffrey,
Thank you for an awesome review!
DJ
Customer Advocate at HostGator
Because HostGator.com.mx doesn't have any customer support.
Hey Jean,
We do have wonderful customer service. Thank you for your review.
DJ
Customer Advocate at HostGator
...
Hey Ghisela,
We would love to see what's going on. We have asked an Escalations Manager to reach out and assist.
DJ
Customer Advocate at HostGator
Easy to work with, fast response, awesome support.
Hey Antonio,
Thank you for your awesome review!
DJ
Customer Advocate at HostGator
Besides the fact that I am contacting them for a second time to resolve the same issue that they said was reviewed and was fine and have wasted half a day trying to move forward shows me there is no customer support in place to handle their clients.
Hey Robyn,
We definitely want you to know we are here for you anytime no matter what. We have asked an Escalations Manager to reach out and assist.
DJ
Customer Advocate at HostGator
I chose hostgator because of the low price, but poor service comes with it. I can't get my domains transferred, and moving my hosting over has been a pain in the butt, and it's not done.
Hey Jeremy,
We would love to figure out what is going on and see what happened. We have asked an Escalations Manager to reach out and assist.
DJ
Customer Advocate at HostGator
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- SmartCustomer’s sole mission is to increase online transparency for buyers and businesses
- SmartCustomer has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
Hey Brian,
Thank you for your feedback.
DJ
Customer Advocate at HostGator