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HostGator (866-96-GATOR) is a leading provider of web hosting, VPS and dedicated servers. Discover why over 9,000,000 websites trust us for their hosting needs.
HostGator Reviews Summary
Overall, the company has established a reputation for providing reliable services and competitive pricing, with many customers noting ease of use and effective technical support. However, concerns regarding customer service persist, particularly related to inconsistent support experiences and delays in response times. While some users have had positive interactions with knowledgeable representatives, others reported frustrations with unresolved issues and inadequate communication. Despite these challenges, a significant number of long-term customers express satisfaction and loyalty, indicating that while improvements in customer service are needed, the core offerings are generally well-regarded.
This summary is generated by AI, based on text from customer reviews
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Great service compared to Blue Host or Go Daddy for WordPress websites! Been using HostGator for 10+ years and I love it! Being a web designer, I have experience in dealing with many other hosting providers and HostGator delivers better service compared to others.
Hey Tina,
Thank you for such an awesome review! We definitely appreciate it!
DJ
Customer Advocate at HostGator
I tried to cancel this account over a year ago when I originally signed up. However, after discovering your company could not meet my needs I have talked to several people and sent several chats, and I'm still getting billed for things I'm not using and have no intention of using. I have developed brain cancer and can no longer run a business. Please cancel any and all services that may be still hanging around. Thank you,
Barbara Anderson
Hey Barbara,
We hate to hear you want to cancel but we will be more than happy to take a look into this for you. We have asked an Escalations Manager to reach out and assist.
DJ
Customer Advocate at HostGator
Hi Raul,
Thank you for the kind review!
Marissa
Customer Advocate at HostGator
Unable to successfully deploy my asp.net core site
Hi Trecia,
We absolutely want to look into this and see what we can do to help you out. Our escalations team will be in touch soon to do just that. Thank you for letting us know!
Marissa
Customer Advocate at HostGator
You don't provide your own servers and didn't say this while I tried to get the gateway issues resolved. Instead you advised me to keep retrying to send my emails and those that bounce back just keep trying until it goes. You said you couldn't fix the issue and said this was the solution. That's unacceptable.
Hi Debbie,
Oh no! We definitely want to look into this and see what we can do to get it resolved. Our escalations team will be in touch soon to do just that. Thank you for bringing this to our attention!
Marissa
Customer Advocate at HostGator
Years ago, I chose hostgator because they are local and speak fluent english
Hi Lavon,
Thank you for being apart of the HostGator community!
Marissa
Customer Advocate at HostGator
You have are billing my account bank account for a website addess that is not activate
Hi Jason,
I am sorry to hear this has been happening while using HostGator. We definitely want to look into this and get it resolved for you. Our escalations team will be in touch soon to do just that. Thank you for bringing this to our attention!
Marissa
Customer Advocate at HostGator
It took longer to get my website live than i expected
Hi Dedan,
Oh no! We definitely want to reach out and make sure you are not currently having these issues. Our escalations team will be in touch soon to do just that. Thank you for letting us know.
Marissa
Customer Advocate at HostGator
The price was affordable and it had Wordpress integration.
Hey Cindy,
Thank you for your review!
DJ
Customer Advocate at HostGator
Word press nonfunctional. You said it was having problems, and you'd notify me in my Dashboard, but I can't tell if the problem is fixed, since there's no indication of a problem or a fixed issue. I keep clicking and it keeps telling me it's a "failure". I managed to get onto webpress, and was using it once, using a non-dashboard method. But I ran into a problem and the thing crashed or something. I doubt I was in the right place anyway, because it was trying to use a different Password. I wasn't sure to keep what they gave me or use the one HG gave me. Anyway, so far it's been totally unusable.
Hey Antone,
We definitely want to make sure you can get in. We have asked an Escalations Manager to reach out and assist.
DJ
Customer Advocate at HostGator
It was supposed to be simple and easy to use to create a website/web-portfolio.
I cannot even edit the starter post, despite trying.
I cannot upload an image, despite trying.
The post will not UPDATE.
Never used WordPress before and did not want to pay their prices, instead selecting HostGator, just to find out that I still had to create a WordPress account plus another account for Gravator in order to upload a profile photo.
I cannot discern how to change the public view of my page... and its embarrassing.
Further - please, for the sake of new users, please remember that whenever an acronym is used, like SEO, it is incredibly important that you actually spell out what that acronym stands for - somewhere on the page, ideally at the first usage of the acronym.
This was not very navigable for someone who has never built a website before and lacks coding and technical knowledge.
Hey Lesley,
We hate to hear that you are having difficulties. We have asked an Escalations Manager to reach out and assist with whatever you need help with.
DJ
Customer Advocate at HostGator
That's the question of the month... Why did I choose HostGator?
Hey Thomas,
We would love to know why we got rated so low. We have asked an Escalations Manager to reach out and assist.
DJ
Customer Advocate at HostGator
Hey Steve,
That is so good to hear! Thank you for your review!
DJ
Customer Advocate at HostGator
Been a Multi media designer for 18 years, and I have learnt through time who the best hosting companies are. I am slowly moving all my clients to host gator as all the staff are very knowledgeable, helpful and friendly each time. Thanks for keeping all my clients websites afloat and for your incredible service.
Hey Tony,
We are so happy to have you as part of the HostGator family. Thank you for your review!
DJ
Customer Advocate at HostGator
I have not used it an I have been left alone. I love that aspect of it
Hey Michael,
We are so happy to hear that. Thank you for your review!
DJ
Customer Advocate at HostGator
Don't know yet since i just started using this hosting.
Hey Elias,
Once you get started feel free to let us know how it is going! Thank you for your review!
DJ
Customer Advocate at HostGator
Drake fixed it all! It was an awesome experience and I cannot say enough about the guy I talked to. He was knowledgeable, easy to talk to, easy to understand and incredibly helpful. This is already a much better experience than GoDaddy.
Hey Jack,
Drake is pretty awesome! Thank you for your review! We will let him and his supervisor know just how well he did!
DJ
Customer Advocate at HostGator
I was told by sales that I could build something similar to this Thank you for reporting your concern to the City of Austin. Your service request for Tree Issue ROW has been added to the service request tracking system and assigned the unique service request number 22-00048449. This number is the official reference number for your service request if you need to inquire about it in the future. It can be used in conjunction with your E-mail address to obtain the latest available status via the Internet.
Click on the following link to check the status of service request number 22-00048449.
https://austin-csrprodcwi.motorolasolutions.com/StatusCheck.mvc/StatusCheck with
Wordpress and Woocommerce. I am still trying to figure out how to do this.
Website down. Customer support is very slow to respond.
Hey Anthony,
We would be more than happy to get you assistance. We have asked an Escalations Manager to reach out and assist.
DJ
Customer Advocate at HostGator
Best, so flexible, excellent support team 24/7, fully automated WordPress install.
Hey Karl,
You described HostGator to a T! Thank you for your awesome review!
DJ
Customer Advocate at HostGator
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- SmartCustomer’s sole mission is to increase online transparency for buyers and businesses
- SmartCustomer has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
Hey Paul,
We would love to look into this for you! We have asked an Escalations Manager to reach out and assist!
DJ
Customer Advocate at HostGator