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HostGator (866-96-GATOR) is a leading provider of web hosting, VPS and dedicated servers. Discover why over 9,000,000 websites trust us for their hosting needs.


hostgator.com
Founded in 2002
Houston, Texas, United States
How would you rate HostGator?
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HostGator Reviews Summary

Overall, the company has established a reputation for providing reliable services and competitive pricing, with many customers noting ease of use and effective technical support. However, concerns regarding customer service persist, particularly related to inconsistent support experiences and delays in response times. While some users have had positive interactions with knowledgeable representatives, others reported frustrations with unresolved issues and inadequate communication. Despite these challenges, a significant number of long-term customers express satisfaction and loyalty, indicating that while improvements in customer service are needed, the core offerings are generally well-regarded.

This summary is generated by AI, based on text from customer reviews

value
89
shipping
38
returns
51

We monitor reviews for authenticity

Australia
1 review
0 helpful votes
Follow Leonie B.
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Have used before and recommended to me by a colleague.

Date of experience: February 24, 2022
Reputation T. — HostGator Rep
over a year old

Hey Leonie,

Thank you for your review!

DJ
Customer Advocate at HostGator

GB
1 review
0 helpful votes
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A referral from an influencer on YouTube. I was also having trouble with my current hoster so the timing was perfect...

Date of experience: February 24, 2022
Reputation T. — HostGator Rep
over a year old

Hey Sonia,

Perfect timing indeed! Thank you for your review!

DJ
Customer Advocate at HostGator

Florida
1 review
0 helpful votes
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Recommended by Tyler Moore and enjoying the experience. Thank you!

Date of experience: February 24, 2022
Reputation T. — HostGator Rep
over a year old

Hey Jessica,

You are most welcome. Thank YOU for your review.

DJ
Customer Advocate at HostGator

New York
2 reviews
0 helpful votes
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So I am pointing my domain here, but I can't find any way to actually edit my website since I can't get to it by domain name. I'm sitting here completely frustrated that I can't reach anything that I can actually edit after installing Concrete this morning. I can't even tell if Concrete is correctly installed.

How do I get to anything I can actually edit while my users start popping in to look?

Date of experience: February 23, 2022
Reputation T. — HostGator Rep
over a year old

Hey Glenn,

We would love to help out with that! We have asked an Escalations Manager to reach out!

DJ
Customer Advocate at HostGator

California
1 review
0 helpful votes
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Have had you for years
March 24, 2022

Have had you for years. Easy to work with and excellent support.

Date of experience: February 22, 2022
Reputation T. — HostGator Rep
over a year old

Hey Kimberly,

That is SO good to hear! Thank you for your review!

DJ
Customer Advocate at HostGator

Romania
1 review
0 helpful votes
Follow Igori C.
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Extremely bad and irresponsible scam company that can give me a miserable refund for more than 2 months. Have extremely illiterate customer support who make a lot of mistakes during our infinite conversation where I tried to get my refund. All of customer support agents are from India with a really bad quality of communication.

Never trust this company!

Date of experience: February 22, 2022
Reputation T. — HostGator Rep
over a year old

Hey Igori,

We would love to see how we could fix things but it appears you have cancelled your plan. We wish you luck on our future hosting endeavor.

DJ
Customer Advocate at HostGator

Florida
1 review
0 helpful votes
Follow Jeronimo H.
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Because it is so familiar to me as a web developer.

Date of experience: February 22, 2022
Reputation T. — HostGator Rep
over a year old

Hey Jeronimo,

Thank you for choosing and reviewing HostGator!

DJ
Customer Advocate at HostGator

Illinois
1 review
0 helpful votes
Follow Jose A.
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The price and functionality
February 22, 2022

The price and functionality. Don't go too expensive and I'll be a customer forever 888.

Date of experience: February 22, 2022
Reputation T. — HostGator Rep
over a year old

Hey Jose,

Thank you for your review!

DJ
Customer Advocate at HostGator

Kenya
1 review
0 helpful votes
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I have tried to cancel my subscription for years now and you have blocked me at every turn. I would not recommend HostGator to anyone. If you do not cancel my account I will advertise far and wide how terrible and how corrupt your company truly is...

Date of experience: February 22, 2022
Washington
1 review
0 helpful votes
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Recommended to me by a long-time customer of yours, Deborah Saunders@ www.fullcirclecom.com and www.asoulconnection.com.

Date of experience: February 21, 2022
Reputation T. — HostGator Rep
over a year old

Hey Richard,

Be sure to thank Deborah! Thank you for choosing HostGator!

DJ
Customer Advocate at HostGator

Connecticut
2 reviews
2 helpful votes
Follow Bruce C.
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Is was finally fed up and in flight from my long-time host, HostMonster; and deluded myself that you'd be better. So far, you're not.

Date of experience: February 21, 2022
Reputation T. — HostGator Rep
over a year old

Hey Bruce,

We would love to see how we can do better. We have asked an Escalations Manager to reach out and assist.

DJ
Customer Advocate at HostGator

Nigeria
1 review
0 helpful votes
Follow Uchechukwu Y.
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My domain name has been pending for weeks and there is no feedback for the reason why the domain has been pending. I need to get my website running as soon as possible. Thank you.

Date of experience: February 21, 2022
Reputation T. — HostGator Rep
over a year old

Hey Uchechukwu,

We would love to see how we can help you out. We have asked an Escalations Manager to reach out and assist.

DJ
Customer Advocate at HostGator

Sweden
1 review
0 helpful votes
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It seemed to be the best option for hosting, and it is great

Date of experience: February 19, 2022
Reputation T. — HostGator Rep
over a year old

Hey Oscar,

That is so good to hear! Thank you for your review!

DJ
Customer Advocate at HostGator

Arizona
1 review
0 helpful votes
Follow Tayelor S.
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I wanted to create a blog where I could share my expertise and help create solutions to problems that people are experiencing or may experience in the future. Also, I was referred to HostGator by a friend who swears by their services, stating that it was the best hosting service for blogging.

Date of experience: February 18, 2022
Reputation T. — HostGator Rep
over a year old

Hey Tayelor,

We are so happy to hear this! Thank you so much for your kind review!

DJ
Customer Advocate at HostGator

Kentucky
1 review
0 helpful votes
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How do i set up my website?
March 20, 2022

How do i set up my website? It takes me in circles, it did not recognize my email; sent numerous request to change password, did not receive a password reset; then did recognize my email when I used a previous email sent from host gator; tutorials were not helpful

HostGator attempted to help this customer through the SmartCustomer Resolution Center, but the customer did not respond
Date of experience: February 18, 2022
Reputation T. — HostGator Rep
over a year old

Hey Patricia,

Let us help you out! We have asked for an Escalations Manager to reach out and assist you!

DJ
Customer Advocate at HostGator

Washington
1 review
0 helpful votes
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Low cost compared to other hosts, but my site was spending more time down than up, I'm hoping now that I've upgraded that will improve.

Date of experience: February 17, 2022
Reputation T. — HostGator Rep
over a year old

Hey Vicki,

Let us know if you continue to have issues. Thank you for your review!

DJ
Customer Advocate at HostGator

Canada
1 review
0 helpful votes
Follow M A.
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Some of my emails are marked spam or disappear from my client's inboxes. I have tried to solve this multiple times over years and nothing ever changes. I find it to be pretty poor service to sell someone email and have the product never entirely work.

HostGator attempted to help this customer through the SmartCustomer Resolution Center, but the customer did not respond
Date of experience: February 17, 2022
Reputation T. — HostGator Rep
over a year old

Hey M,

We are more than happy to look into this for you. We have created a case and asked an Escalations Manager to reach out to assist you.

DJ
Customer Advocate at HostGator

South Carolina
1 review
0 helpful votes
Follow Michael M.
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So far performance is very slow, pages are taking way longer to load than previous providers.

HostGator attempted to help this customer through the SmartCustomer Resolution Center, but the customer did not respond
Date of experience: February 17, 2022
Reputation T. — HostGator Rep
over a year old

Hey Michael,

We would be more than happy to take a look into this. We have asked an Escalations Manager to reach out and assist.

DJ
Customer Advocate at HostGator

GB
1 review
0 helpful votes
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Paid for 3 year diamond package and have not received sufficient help as to how to navigate anything

HostGator attempted to help this customer through the SmartCustomer Resolution Center, but the customer did not respond
Date of experience: February 17, 2022
Reputation T. — HostGator Rep
over a year old

Hey Jamie,

We would love to help you out here but it appears you have cancelled. We do wish you luck with your future hosting endeavors.

DJ
Customer Advocate at HostGator

Pennsylvania
1 review
0 helpful votes
Follow Bruce M.
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I researched hosting that would not censor my site. To my pleasant surprise, you came up as one of the best in that category and others. I had used you for a failed venture years ago.

Date of experience: February 16, 2022
DJ S. — HostGator Rep
over a year old

Hey Bruce,

We are so happy to have you as part of our HostGator family! Thank you for your review!

DJ
Customer Advocate at HostGator