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HostGator (866-96-GATOR) is a leading provider of web hosting, VPS and dedicated servers. Discover why over 9,000,000 websites trust us for their hosting needs.
HostGator Reviews Summary
Overall, the company has established a reputation for providing reliable services and competitive pricing, with many customers noting ease of use and effective technical support. However, concerns regarding customer service persist, particularly related to inconsistent support experiences and delays in response times. While some users have had positive interactions with knowledgeable representatives, others reported frustrations with unresolved issues and inadequate communication. Despite these challenges, a significant number of long-term customers express satisfaction and loyalty, indicating that while improvements in customer service are needed, the core offerings are generally well-regarded.
This summary is generated by AI, based on text from customer reviews
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Took month 3 times in the same month
Charged me for ssl web security and I did not sign up for it.
Another charge that I'm logging in to see what it's for.
Hey Robert,
We will get this sorted out for you. We have asked for an Escalations Manager to reach out to assist.
DJ
Customer Advocate at HostGator
It was inexpensive and easy to use. We are a small group of volunteers with no funding sources. It has allowed us to set up our website and make our information about preserving and protecting trees available to the community.
Hey Alison,
We like to fit the budget of all people! Thank you for your review!
DJ
Customer Advocate at HostGator
Reviews on service and support as well as features for style of website
Hey James,
Thank you for choosing HostGator!
DJ
Customer Advocate at HostGator
Was recommended to me by my instructor. The prices and services offered are top quality!
Hey Eric,
Your instructor is pretty smart! Thank you for your review!
DJ
Customer Advocate at HostGator
The are one of the largest providers and have a solid reputation
Hey Corey,
Thank you so much for your awesome review!
DJ
Customer Advocate at HostGator
Our website was taken down without notice. We need this corrected ASAP
We have been with HostGator for close to 20 years. Overseas Tech Support
Is not knowledgeable of sympathetic of issues at hand and the seriousness of this issue. Our Business is completely shut down without our data. Had to call sales dept to get tech support in the USA spent 4 hours yesterday trying to get this issue resolved and the calls were either drop or i was hung up on after 30-40 minutes on hold waiting 3 times. Please call me *******059 to see how we can at least do a temporary fix so we can pull our data out. We are losing our google #1 rankings that took years to obtain.
Hey Mike,
We will be more than happy to take a look into this. We have asked an Escalations Manager to reach out and assist.
DJ
Customer Advocate at HostGator
Me lo recomendaron y tienen buenas tarifas
Hey Yusbeika,
Thank you for your review!
DJ
Customer Advocate at HostGator
Very well done. No problems with your service. No downtime.
Hey Kenneth,
Thank you for your review!
DJ
Customer Advocate at HostGator
I chose hostgator because of excellent review on other sites. However, since I have tried to operate within the system I has been unable to import my blog (which was only 7 posts long). In addition attempting to upload images results in a failure to upload every time. If this is how you treat new customers I can't imagine how you treat long time customers that have been locked in for years.
Hey Miriam,
We would be more than happy to look into this. We have asked an Escalations Manager to reach out and assist.
DJ
Customer Advocate at HostGator
Price, features.
First call was wonderful and full of good info. Spoke with a young man obviously from US. Clear reception, no background chatter from other personnel.
Second call was awful. Poor reception, noisy staff in background, difficult to understand accent.
Hey David,
We would love to address this. We have asked an Escalations Manager to reach out.
DJ
Customer Advocate at HostGator
There was live customer services and I really appreciate that.
Hey Bethany,
We are more than happy to provide live customer service! Thank you for your review!
DJ
Customer Advocate at HostGator
It is more popular than other websites and I have seen most hosting company
Hey Patricio,
We are pretty popular! Thank you for your review!
DJ
Customer Advocate at HostGator
How long its takes to lounch my web site in internet, I install wordpress 15.03.2022, checked today 16.03.2022 there is error that site can't be reached.
Thank you,
Daiga.
Hey Daiga,
We would be more than happy to help with that error. We have asked an Escalations Manager to reach out and assist.
DJ
Customer Advocate at HostGator
I get constant spam phone calls and sales text messages after signing up with your service.
Hey Brian,
We are pretty sure we know what the problem is. We have asked an Escalations Manager to reach out and assist.
DJ
Customer Advocate at HostGator
Was with Ipage and could not understand support people
Hey James,
Thank you for your review!
DJ
Customer Advocate at HostGator
Easy to use intuitive platform; promotional price!
Hey Ilie,
2 great reasons to choose HostGator! Thank you for your review!
DJ
Customer Advocate at HostGator
I was the victim of a fraudulent transaction last year and I am still feeling the harsh repercussions of it. My card registered for automatic payment with HostGator was replaced. I tried to cover everything the card had on auto payment, however I had not remembered my HostGator account. I just found out everything is gone. It was deleted on 2/28/2022. I found this out through customer service yesterday. I never received 1 notification of failure of payment by email or mail. I would like to think there are systems in place when something like this transpires. The customer service rep worked with me yesterday to try to restore my website and "escalated" the issue. I was told it would be back up within 24 hours and I would receive email communication. I have not received anything and the website is still down. Someone, please contact me on this issue. Christina Magdaleno *******936 and email is *******@gmail.com
Hey Christina,
We would just love to get this taken care of for you. We have asked an Escalations Manager to reach out and assist!
DJ
Customer Advocate at HostGator
J'aurais appris que c'est un grand hébergeur
Bonjour Martinien,
Merci pour la gentille critique!
Marissa
Conseiller clientèle chez HostGator
Hi Martinien,
Thank you for the kind review!
Marissa
Customer Advocate at HostGator
Heard it was reliable and got a good deal on the domain.
Hi Nick,
We absolutely want to look into any issues you are having and see what we can do to help. Our escalations team will be in touch soon to do just that. Thank you for letting us know.
Marissa
Customer Advocate at HostGator
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- SmartCustomer’s sole mission is to increase online transparency for buyers and businesses
- SmartCustomer has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
Hey Sahr,
Thank you for your review!
DJ
Customer Advocate at HostGator