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HostGator (866-96-GATOR) is a leading provider of web hosting, VPS and dedicated servers. Discover why over 9,000,000 websites trust us for their hosting needs.
HostGator Reviews Summary
Overall, the company has established a reputation for providing reliable services and competitive pricing, with many customers noting ease of use and effective technical support. However, concerns regarding customer service persist, particularly related to inconsistent support experiences and delays in response times. While some users have had positive interactions with knowledgeable representatives, others reported frustrations with unresolved issues and inadequate communication. Despite these challenges, a significant number of long-term customers express satisfaction and loyalty, indicating that while improvements in customer service are needed, the core offerings are generally well-regarded.
This summary is generated by AI, based on text from customer reviews
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It works, people can find it, fair price, easy to use.
I only have access to 1 of 2 websites and no wp-admin Wordpress access.
Hey Nylus,
Give us a call and we will be more than happy to help!
DJ
Customer Advocate at HostGator
I began using this service for a class project and it works and I know where everything is. I'm not sure what else I could ask for.
Hey Robert,
Thank you for your review!
DJ
Customer Advocate at HostGator
Five Stars, but I am here wondering why one script of many, all of of which use the exact same info to log in, all of the sudden denies access to the user, the same user that it is allowing access for in a couple of other scripts that are not failing, at the same time (within seconds or less)
Hey Doug,
That is interesting. Next time that happens reach out to us! We'd be happy to help!
DJ
Customer Advocate at HostGator
I seldom need tech support but when I do, the support staff is well trained, friendly and helpful.
Hey Katherine,
That is so good to hear! Thank you for your review!
DJ
Customer Advocate at HostGator
They are not able to solve my issue.
I fixed this issue from third party.
Hey Frasat,
We are glad you got your issue resolved.
DJ
Customer Advocate at HostGator
So far, the experience has been fantastic. I never had downtime on my servers since they were procisioned.
Hey Gbenga,
Thank you for your review!
DJ
Customer Advocate at HostGator
Good experience, will use in the future as well, hope we will long long
Hey Jehan,
Thank you for your review!
DJ
Customer Advocate at HostGator
Took several attempts to get the problems resolved. There is still one issue, but there is a work around.
We are satisfied with the service, it meets our needs at a good price.
Hey Leslie,
Thank you for your kind review!
DJ
Customer Advocate at HostGator
Very helpful, all issues with the database were fixed to be able to back up my site.
Hey Rob,
That is so good to hear. Thank you for your review!
DJ
Customer Advocate at HostGator
Working with Hostgator is very nice. I am always got positive and full time priority of my tickets that make me feel so happy and satisfied.
Appreciate the team and technical staff who are very knowledgeable and supportive.
Thank you.
Abdul.
Hey Abdulghani,
That is so great! We appreciate you!
DJ
Customer Advocate at HostGator
It is ok. Thank you for your cooperation for bring my website live again
Hey Mohamed,
Thank you for your review!
DJ
Customer Advocate at HostGator
Im not too happy to see my site go offline for hours at a time. What are you doing to fix this issue and make sure it doesn't happen again?
Hey Alex,
If it happens again, reach out so we can diagnose the problem to make sure it doesn't happen again.
DJ
Customer Advocate at HostGator
I basically use Hostgator as an email platform; works great.
Hey James,
That is so good to hear!
DJ
Customer Advocate at HostGator
I am still not able to receive emails through contact page.
HostGator has been my domain home for several years. Always helpful, never had a down time.
Hey Bob,
We are so happy to hear this. Thank you for your review!
DJ
Customer Advocate at HostGator
The setup is manageable and easy to use. There are many features.
Hey Josefino,
Thank you for your kind review!
DJ
Customer Advocate at HostGator
Always easy and good with friendly customer service reps.
Hey Johnny,
That's how customer service should be. Thank you for your review!
DJ
Customer Advocate at HostGator
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- SmartCustomer’s sole mission is to increase online transparency for buyers and businesses
- SmartCustomer has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
Hey Lene,
Wow so many good points. Thank you for choosing HostGator!
DJ
Customer Advocate at HostGator