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From the business

HostGator (866-96-GATOR) is a leading provider of web hosting, VPS and dedicated servers. Discover why over 9,000,000 websites trust us for their hosting needs.


hostgator.com
Founded in 2002
Houston, Texas, United States
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HostGator Reviews Summary

Overall, the company has established a reputation for providing reliable services and competitive pricing, with many customers noting ease of use and effective technical support. However, concerns regarding customer service persist, particularly related to inconsistent support experiences and delays in response times. While some users have had positive interactions with knowledgeable representatives, others reported frustrations with unresolved issues and inadequate communication. Despite these challenges, a significant number of long-term customers express satisfaction and loyalty, indicating that while improvements in customer service are needed, the core offerings are generally well-regarded.

This summary is generated by AI, based on text from customer reviews

value
89
shipping
38
returns
51

We monitor reviews for authenticity

Canada
1 review
0 helpful votes
Follow Sara D.
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I upgraded my site and needed complex access for the design and developer team and you staff were very helpful. I also was able to clarify the level of service needed.

Date of experience: April 30, 2022
Reputation T. HostGator Rep
over a year old

Hey Sara,

Thank you for your review!

DJ
Customer Advocate at HostGator

Australia
1 review
0 helpful votes
Follow trent Y.
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Fine, would have liked to host a mastadon server on my shared server but oh well

Date of experience: April 30, 2022
Reputation T. HostGator Rep
over a year old

Hey Trent,

Thank you for your review!

DJ
Customer Advocate at HostGator

Japan
1 review
0 helpful votes
Follow Kevin O.
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I've used HostGator for years for all my sites.
Whenever I have needed help, support has been excellent. (And patient!)

Date of experience: April 30, 2022
Reputation T. HostGator Rep
over a year old

Hey Kevin,

That is defintiely our customer service. Thank you for your review!

DJ
Customer Advocate at HostGator

Nebraska
1 review
0 helpful votes
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Great advice and quick service
May 1, 2022

Great advice and quick service. Everything went as explained.

Date of experience: April 30, 2022
Guatemala
1 review
0 helpful votes
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Me gustaría que tuvieran SOPORTE EN ESPAÑOL es mas complicado usar traductoers

Date of experience: April 30, 2022
Texas
1 review
0 helpful votes
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This site keeps having cert issues every 6 months or so which is annoying... however HG is the best so oh well

Date of experience: April 30, 2022
Reputation T. HostGator Rep
over a year old

Hey Jay,

If you have any issues, please feel free to reach out to us at any time!

DJ
Customer Advocate at HostGator

Arizona
1 review
0 helpful votes
Follow Al K.
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HostGator is a reliable web host with excellent customer support and useful products.

Date of experience: April 30, 2022
Reputation T. HostGator Rep
over a year old

Hey Al,

Thank you for your kind review!

DJ
Customer Advocate at HostGator

Mississippi
1 review
0 helpful votes
Follow Dee I.
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HostGator is always customer responsive when I have any concerns about using and
Navigating my website.

Date of experience: April 30, 2022
Reputation T. HostGator Rep
over a year old

Hey Dee,

We just love this review! Thank you!

DJ
Customer Advocate at HostGator

Costa Rica
1 review
0 helpful votes
Follow Cesar T.
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Una experiencia muy enriquecedora y motivante. Gracias por todo.

Date of experience: April 30, 2022
Illinois
1 review
0 helpful votes
Follow Rafael M.
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Good, the customer service has a fast response, price is affordable

Date of experience: April 30, 2022
Reputation T. HostGator Rep
over a year old

Hey Rafael,

2 very good qualities that we have. Thank you for your review!

DJ
Customer Advocate at HostGator

Connecticut
1 review
0 helpful votes
Follow thomas F.
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I love hostgator, I'd recommend it to people. Chanel is easy, I pretty much use it for my test sites, demo and once and a while I get someone who wants me to host a site. I've never had a problem and pricing is reasonable.

Thanks,
Tom

Ps I have 20 years cyber security, networking and criptung programming. Heavy into osquery mitre framework, Linux, coding. I previously worked at sophos (18 years) I specialized on their firewall and email products.

T

Date of experience: April 30, 2022
Reputation T. HostGator Rep
over a year old

Hey Tom,

Thank you for your awesome review!

DJ
Customer Advocate at HostGator

Bahamas
1 review
0 helpful votes
Follow Andron F.
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I've been a customer for some years its almost like family

Date of experience: April 30, 2022
Reputation T. HostGator Rep
over a year old

Hey Andron,

All our customers are like family to us! Thank you for your review!

DJ
Customer Advocate at HostGator

California
1 review
0 helpful votes
Follow ZW H.
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Fast connection and website speed, very quick response from the service desk, resolve porblems with one conversation.

Date of experience: April 30, 2022
Reputation T. HostGator Rep
over a year old

Hey ZW

Thank you for your kind review!

DJ
Customer Advocate at HostGator

Peru
1 review
0 helpful votes
Follow Ramiro L.
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Maybe, don't exists human support.
How I desired find information is very "hard" the process, so its difficult

Date of experience: April 30, 2022
Reputation T. HostGator Rep
over a year old

Hey Ramiro,

We exist that is for sure. Give us a call and we will be happy to help!

DJ
Customer Advocate at HostGator

Egypt
1 review
0 helpful votes
Follow Mohammed D.
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Greatest support I had
April 30, 2022

Greatest support I had. I like hostgator and I'll continue

Date of experience: April 30, 2022
Reputation T. HostGator Rep
over a year old

Hey Mohammed,

That makes us happy to hear! Thank you for your review!

DJ
Customer Advocate at HostGator

Illinois
1 review
0 helpful votes
Follow Karen O.
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I've had a Hostgator Baby Hosting package for several years. Originally I designated one of the domains I owned as my primary domain, but recently I let that domain expire. So I called Hostgator and requested that they change my primary domain to a domain that I still owned. They carried out my request, but a few days later when I tried bringing up my remaining domains on the Internet, they weren't showing up properly. I called Hostgator back and found out that my request had actually not been necessary (due to a misunderstanding on my part as to how primary domain setups work), and that's why things didn't turn out right. The Hostgator techs used a cPanel backup to get everything back to normal and in the end it all turned out fine. Thanks, Hostgator.

Date of experience: April 30, 2022
Reputation T. HostGator Rep
over a year old

Hey Karen,

Thank you for your awesome review! We are so glad we could help.

DJ
Customer Advocate at HostGator

California
1 review
0 helpful votes
Follow Myke S.
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Price is reasonable, customer service is relatively fast... no issues to report at this time.

Date of experience: April 30, 2022
Reputation T. HostGator Rep
over a year old

Hey Myke,

Thank you for your review!

DJ
Customer Advocate at HostGator

California
2 reviews
1 helpful vote
Follow Zardoz J.
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Did not know it was down
April 30, 2022

Did not know it was down
Did you automatically give your self 5 stars? :)

Date of experience: April 30, 2022
Reputation T. HostGator Rep
over a year old

Hey Zardoz,

We definitely don't give ourselves 5 stars. Thank you for your review!

DJ
Customer Advocate at HostGator

Washington
1 review
0 helpful votes
Follow arkady A.
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Good prompt service, addressed my needs and restored the site that was down promptly.

Date of experience: April 30, 2022
Reputation T. HostGator Rep
over a year old

Hey Arkady,

We are happy to help. Thank you for your review!

DJ
Customer Advocate at HostGator

Washington
2 reviews
0 helpful votes
Follow Diane Z.
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I have more than one site at Hostgator. You didn't tell me which domain you're asking about. Hostgator has a habit of sending me emails without identifying the site they're referring to.

Date of experience: April 30, 2022
Reputation T. HostGator Rep
over a year old

Hey Diane,

We will be sure to look into this and see what we can do to fix that. Thank you for bringing this to our attention.

DJ
Customer Advocate at HostGator