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HostGator (866-96-GATOR) is a leading provider of web hosting, VPS and dedicated servers. Discover why over 9,000,000 websites trust us for their hosting needs.
HostGator Reviews Summary
Overall, the company has established a reputation for providing reliable services and competitive pricing, with many customers noting ease of use and effective technical support. However, concerns regarding customer service persist, particularly related to inconsistent support experiences and delays in response times. While some users have had positive interactions with knowledgeable representatives, others reported frustrations with unresolved issues and inadequate communication. Despite these challenges, a significant number of long-term customers express satisfaction and loyalty, indicating that while improvements in customer service are needed, the core offerings are generally well-regarded.
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The tools I need are all here. There is a learning curve, for sure. I will eventually get my website to look the way I want it to look.
Whenever I have a question or concern I can rely on a very understanding person will help me and patiently listen to what I think my needs are. Often they help me come up with a solution I hadn't thought of as an issue. I have always gotten my problem resolved and for this I am very grateful.
Always ready to help. Replying back in a few minutes and solving any problem you have with a great attitude.
Kim solved my problem after 4 phone calls covering 4 days. Good employe to have.
I've been with them for many years and they're always quick to respond when you need help (and they're friendly and patient too).
Hi guys,
After a couple of inquiries and unfulfilled call backs, finally Nikshep was able to provide the support I desired. He's a star! Two of my sites were compromised (critical site errors), and everybody else told me it was malware (?) which wasn't true. So Nikshep managed to repair both sites without even disabling the plugins. Well done! I hope this review gets to his manager, I only have the best experience with him, please consider to promote Nikshep further.
You are too late in response. I bought the domain more than one month and wait long time to activate it
I really feel good when i found the fix, it was with the great communication and good service, i was glad to wait until it fixed.
I've had a few domain setup issues, but customer support has resolved them quickly and kindly. Very pleased thus far!
I was very happy with the customer service with HostGator, Praveen helped me with a few problems I was having.
Hi Adrian,
Thanks for sharing your story!
DJ
Customer Advocate at HostGator
Jericho was such a nice guy who knew how to solve the issues I was facing so far with multiple sites. He fixed every one of those in a few minutes. I usually Hostgator's support is good but damn this item, it was awesome. When you're facing an issue, having expert support is like a really solid helping hand that supports you in all hurdles.
Hi Sheheryar,
Thank you for your review!
DJ
Customer Advocate at HostGator
Cris was wonderful on the phone and very helpful. She made me feel comfortable and was quite professional. I hope everyone can be as good as Cris.
Early I left an online review that was not positive for another online rep and it was perhaps too hasty. That rep offered me the CodeGuard which is what I needed (and later purchased with Cris's help), but I did not understand what the product was and grew impatient. I apologize and feel my low rating was unfair. That rep knew exactly what i need, only again, I didn't understand the name.
Hi Joseph,
Thank you for your review!
DJ
Customer Advocate at HostGator
Customer service live chat rep was very understanding and knowledgeable and revolved my issue expediently.
Hey Des,
Thank you for your review!
DJ
Customer Advocate at HostGator
When i was looking at my web hosting options ~ I called 3 companies. You guys offered me the best custmer service during my first call.
Hi Monique,
Thank you for choosing us!
DJ
Customer Advocate at HostGator
Well organized/intuitive dashboards, modular services as well as very efficient and friendly chat support solving all issues/questions.
HI Elisabeth,
Thank you for your review!
DJ
Customer Advocate at HostGator
After trying quite a few getting no where i read the reviews for hostgator and since joining you things have become a lot easier and the staff are very professional hence I will be moving all sites to hostgator
HI Caroline,
Thank you for your review!
DJ
Customer Advocate at HostGator
Amazing service was given and all my questions were answered. There wasn't any high pressure sales tactics. The courteous answers and willingness to take time to help won my business to Hostgator. I hope my representative gets a commission and/or a raise for this, as he greatly deserves it!
Hi Matt,
Thank you!
DJ
Customer Advocate at HostGator
Horrible support. After a couple of decent experiences, couldn't change active theme on my WordPress site. Two support people tried changing it and couldn't do that either. Escalated to their "WordPress Specialist" and scheduled a support call for 11am this morning. Of course nobody called. I ended up fixing the issue on one of my websites by uninstalling and re-installing WordPress completely. The other site is still broken. No support available. Asked them for my money back because I want to switch hosting company but they refused. Will be initiating chargeback via credit card.
Another issue, Force HTTPS Redirects is not available (grayed out/disabled) for both of my sites in cPanel. Had to edit my.htaccess file to fix that. At least they had a video for that, Still wasted over an hour on that.
They are cheap, but you get what you paid for.
Hey Alexander,
Reach out to us at [email protected] and we can help!
DJ
Customer Advocate at HostGator
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- SmartCustomer’s sole mission is to increase online transparency for buyers and businesses
- SmartCustomer has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
HI Leah,
Thank you for your review!
DJ
Customer Advocate at HostGator