HostGatorReviews 13,387

On January 6, after the regular agent could not help me, I was given a ticket (case #*******) to fix a CodeGuard database issue. I received a reply on January 15 saying the problem was VAGUE. I replied that it wasn't VAGUE and re-explained the issue. A new agent reply saying she understood. Thinking it had been taken care of, it was not until today that I went back in to see that NOTHING had been fixed.

I called your Technical support department again was very fortunate to be connected to Dexter Y. I explained the previous calls and the issue. He put me on hold and within 1 minute, he had fixed the problem! The database was reconnected to the correct domain and was in the process of updating.

I am thrilled with this most excellent service!

It is too bad that all of your agents and upper level teams are not that expert at handling these issues. But, again I have to say having a great agent such as Dexter Y has revived my faith in Hostgator. I have been with you for many years and have 3 dozen clients hosting with you, so you are still the best although is sometimes takes a few calls to get the right experts on the line.

My website had been down for over 24 hours. I communicated with at least 4 different customer service persons in your organization. They all let me down. They were either uninformative, or evading questions i had, because they did not know the answer. However, once I reached Mayre, i explained to her my problem and mentioned my anxiousness is not directed toward her personally. She not only understood, but she took it upon herself to communicate with technicians who could give her answers while i held on the line. She was patient and not frustrated or intimidated at all. Once she had the choices in front of her, she gave me the options. We discussed for a moment, I approved one, and she handled the fix by herself. She turned out to be great. Just what i needed. This person is a perfect example of proper customer service. She should be a manager, and if she isnt yet, you should make her one. Let the others learn from her. It is my honest pleasure to take the time to give her credit. She deserves it.

Ate agora estamos tudo ok, nao tive nenhum problema e meu site esta sim no ar e pretendo utiliza lo profissionalmente.

Customer support is what sets HostGator apart. You can compare prices and technical specifications and find a great many web hosting companies that would appear to offer very similar services. I have never found a hosting company that offers 24/7 customer support with the level of expertise and dedication provided by the folks at HostGator. I can trust that if there is any problem with the websites I host for clients that I will be able to get it solved quickly with the help of HostGator technical support.

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