On SmartCustomer, businesses may not offer incentives or pay to remove reviews. Learn more about our Review Guidelines.
From the business
HostGator (866-96-GATOR) is a leading provider of web hosting, VPS and dedicated servers. Discover why over 9,000,000 websites trust us for their hosting needs.
HostGator Reviews Summary
Overall, the company has established a reputation for providing reliable services and competitive pricing, with many customers noting ease of use and effective technical support. However, concerns regarding customer service persist, particularly related to inconsistent support experiences and delays in response times. While some users have had positive interactions with knowledgeable representatives, others reported frustrations with unresolved issues and inadequate communication. Despite these challenges, a significant number of long-term customers express satisfaction and loyalty, indicating that while improvements in customer service are needed, the core offerings are generally well-regarded.
This summary is generated by AI, based on text from customer reviews
We monitor reviews for authenticity
Everything is good and I have no complaint. This makes me not wanna review anything.
Really responsive and to the point! Was in trouble and worrying about the problems I encountered. Helped me to unravel the issues in a second so that I can concentrate on my work.
I have a very good experience. Have no problems so far. Thanks!
The process of resolving the issue I brought to HostGator's customer service was painful. I received a total of 67 emails related to my issue over the 53 days it took to resolve. The real humans I interacted with over those 53 days were helpful and nice, but the systems they were helping me navigate were convoluted, often contradictory, and manifestly poor.
Always professional and ready to help. One of the reasons why I'm still with them for more than 10 years now.
Communication was quick and helpful. They solved our problem and got us live in just a few hours.
It was very difficult getting my website up live and trying to connect with customer support. We kept getting give it 24 hours or 2 -3 days. This delayed us getting our website up and running for weeks.
They were very helpful, and their response was quick and able to solve my issues.
Hi, yes it's been a very good experience and I hope it will continue to be efficient. That's all I have to say at the moment thank you
The customer service rep wasn't sure what happened. She also didn't explain how to solve the problem in layman terms. I did an update of the different applications including Wordpress which solved the problem. It was by accident that o did the update. I guess that was what she tried to explain but she used vocabulary that I wasn't familiar with and it was hard to hear her. I'm glad my site is back up. Thank you.
Lots of spam calls even when paying for privacy protection. Huge pay increase after first year.
Absolutely rock solid support! I highly recommend HostGator.
Good, good good, good good, good good, good good, good good, good
The chat member was very nice, understood the problem and within 10 minutes or so had it fixed. I was happy!
No comment. I don't like to write experience descriptions of 50 characters or more
HostGator has been an excellent choice for my small business website. The platform is intuitive and easy to navigate, making it simple to manage my site.
The same problem happened now 😡😡😡
What can i do?
Tell me what can I do
Everything has always worked well for over 8 years now! No issues.
Great all the services
I like it
Everything its ok not have any issue
See reviews as you browse!
Get the Chrome Extension.
Add Extension
- SmartCustomer’s sole mission is to increase online transparency for buyers and businesses
- SmartCustomer has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
- SmartCustomer’s sole mission is to increase online transparency for buyers and businesses
- SmartCustomer has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members