On SmartCustomer, businesses may not offer incentives or pay to remove reviews. Learn more about our Review Guidelines.
From the business
HostGator (866-96-GATOR) is a leading provider of web hosting, VPS and dedicated servers. Discover why over 9,000,000 websites trust us for their hosting needs.
HostGator Reviews Summary
Overall, the company has established a reputation for providing reliable services and competitive pricing, with many customers noting ease of use and effective technical support. However, concerns regarding customer service persist, particularly related to inconsistent support experiences and delays in response times. While some users have had positive interactions with knowledgeable representatives, others reported frustrations with unresolved issues and inadequate communication. Despite these challenges, a significant number of long-term customers express satisfaction and loyalty, indicating that while improvements in customer service are needed, the core offerings are generally well-regarded.
This summary is generated by AI, based on text from customer reviews
We monitor reviews for authenticity
My website still can not open, neither website work, nor emails inbox work, I sent many emails request for support, no confirmation or receive emails, no reply, please, since 20 Dec. 2023 till yet. Please support me and solve the problem and send this evaluation and I ' ll reply. ( my website:www.top-gcc.com), my email: *******@yahoo.com, mob.phone *******317.) I have the following emails address do not works ( stopped since 20 Dec.): *******@top-gcc.com, *******@top-gcc.com... Thank you
Very slow as a hosting services, customer service response takes long time. Very expensive prices comparing to other companies.
I had heard that it was a stable, reliable, responsive company...however, since migrating my sites onto Hostgator I have only had issues and am constantly in the dark about changes that Hostgator is making. Nothing is simple and my sites are not online, so I wouldn't say Hostgator is reliable either.
Sadly the new interface in the Portal is a big step back in my opinion. Also, logging in is becoming an issue.
The redesign is confusing me. You should have videos so we do not have to call support every time we are lost. At least update your YouTube channel.
I had two very negative experiences with technical support
I am having trouble uploading an image into the website.
Recommend as an option by a IT support staff - it was one of several. It has not been the best experience.
Hello Hostgator I've been with Hostgator over 5-7 years Now and i really love the services and I thank you for you good services like when i have a problem with any of my websites I can count on Hostgator to fixe the Problem and other hosting company are asking me to join there company I just simply turned them down and Told them i am fine where i am at with Hostgator company I've been with the Hostgator company over 5-7 years and I am Thankful to Hostgator for being there with me Thank You Hostgator company I love your Services!
I do not know how to got invoice for company expence like before
Rising your rates $30 in one month is bull$#*!. Ill be moving on.
At the time it was cost effective. However, there has been a bump in price so I''m considering leaving
Faster, more intuitive, and easier to navigate than GoDaddy (where I used to have my hosting account).
The new portal is not intuitive. It is difficult to get to the functions that are needed. Furthermore, all the information from the old portal has disappeared.
For its stability and support. But lately they have aggressively and unilaterally raised my price.
I have been waiting for an issue to be corrected...I haven't received an email so I am back here checking...it has a ticket issued
Why did you change all the contact info?. All it does is waste time..
So many issues lately. Very frustrating. Website has gone down twice in the past month. My website is my livelihood. This can't happen.
Chat box won't disappear while I update my account.
I have had it for years and years. Most of my interactions have been great.
See reviews as you browse!
Get the Chrome Extension.
Add Extension
- SmartCustomer’s sole mission is to increase online transparency for buyers and businesses
- SmartCustomer has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
- SmartCustomer’s sole mission is to increase online transparency for buyers and businesses
- SmartCustomer has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members