HorrormerchReviews 124

I had ordered some shirts from Horrormerch and thought they would ship the same day. I did not see that they were made to order, so they showed up about a week later than expected.

Good quality, but it would be better to have them ship faster instead of being made to order.

I purchased a 7inch special figure "damaged box" item. I was expecting a damaged corner etc which would still be good for display. When it arrived it was covered w HUGE "damaged box" stickers that will not come off. Complete waste of money do NOT buy from this company.

I Grabbed more Jason Figures! Definitly will be back when more are available! Great shipping too thank you guys!

This company is very unprofessional. I purchased items back in May 2022 I reach out September 2022 inquiring about the status they responded saying they were waiting on their supplier. Fast forward to January 2023 I reached out again wondering what is going on since they only mailed 1 out of 4 items and they are refusing to ship my preordered items because according to them they sent me an email 2 months ago asking if I wanted to wait or get a gift card because their supplier did not come through. For one in my opinion that is bad practice I should be able to get a refund if the fault is on their side not mine. For two they're offering me a gift card for less than what I paid. And the real kicker is the items are in stock of the site but they won't ship it to me. I reported them to the BBB and now they are trying claim they shipped all items when they only shipped one. Which they already admitted to when I was emailing customer service.

Promise and item then refuse a refund when they can't deliver. Blocked on social media for wanting a refund. Avoid this company at all costs.

I placed an order in May 2022. They contacted me in Oct 2022 saying they would issue me a full refund. We are now in Jan 2023 and still no refund and customer service wont even respond to me anymore

Have ordered multiple times and all shipments have arrived without issue! Will be ordering again for sure!

On May 23 2022 I ordered 3 pop figures along with a code for a free pop figure. I contacted Horrormerch.com about not receiving any updates on my items. I had checked my account under their website and it listed my items as paid and fulfilled on November 8th 2022 as well as a link for a tracking number with no tracking number attached. I asked them if there was a tracking number I could have to track my items. I was told to refer to an email that I never received. I have this business in my saved contacts and did not get an email. I also checked spam and trash and nothing came up. Everytime I tried to get an answer from them I received generic answers to refer to previous emails ( all sent with in the same day November 19th) or to an email that was never received ( november 8th). I asked if this email could be resent and was told that was impossible to do. After this an email with an $11 gift card was sent to me. As per their email this should have been sent on November 8th in and email which I NEVER received. I became concerned that this meant my ordered was fully cancelled and I asked multiple times what was going on with my order. I still received the same one line answers that didn't answer what I was asking. My account still has a fulfilled status with a tracking link with no number as of November 21 2022. I never received an actual answer on where my stuff was or if all items were cancelled. This should have been a simple thing to have answered. I would like a full refund of 42.39. This is terrible customer service and disappointing to not receive help on someting as simple as status of an order.

I ordered funko pops on pre-order which I now know never to do on any site. They won't respond and I'm waiting at least 3 months to report fraud because it very much seems they never send anything then give you a gift card which is legit stealing your money I hope they send but if not I will 100% report fraud with my bank. I've dealt with this before and can be hard to prove but I have many examples here.

Scam. Paid for in-stock items over a month ago and I have still not received tracking number for my order. I sent several emails and only received automated emails saying they'll answer some day. I wrote to them through Instagram asking for contact information or help with the order and they blocked my account. They have their comment section limited and you cannot write direct messages either. I managed to write on one of their posts by using my IG business account and that's when they blocked me and deleted my message. Careful with this site. Do not trust.

This is one of the ruddest merchants I ever had to deal with. This person only sent half my order and had fight paypal for a refund which I got most of the money back. With a loss of $5.00

This business is very inconsistent on fulfilling orders. I have received some of the things I ordered from earlier orders and other stuff that I ordered over a year ago at this point still haven't been delivered. I would definitely recommend that everyone check out their BBB page for complaints and it will tell you all you need to know. Order your horror merchandise from anywhere else and you'll be a lot better off than hoping what you ordered ever shows up or actually gets shipped. I did eventually file a complaint with the BBB and while I received a reply they didn't have any solid answers as to why they couldn't supply what I ordered and other stores could.

Absolutely not $50 worth of anything, even going off highest price ever for the item. Scam. Stay away. Shipping was $#*! and the product is garbage. A $15 funko and a $20 "Father of the action figure" Marty Abrams bull$#*! figure. Will not order from them again. I would advise spending your money elsewhere.

My husband and I ordered a Friday the 13th figure ( pre order). Given it was preorder we knew it would take some time to get it. Its now been over a year and we have not received the product. We emailed them concerning but they asked if we still wanted the product. We said yes. More time went by and the date to be delivered kept getting pushed out further. We eventually found the product somewhere else. We tried to ask for a refund but said we couldn't since we told them we still wanted the product. Waited a bit longer. Never received any email that the product was shipped. We even updated addresses with them since we moved. We reached out to them again and they said that the item was "returned" due to having an incorrect address. We let them know we had updated address and even got confirmation. They then said we had to pay to "reship" it. We paid and thought that was it. Time went by and we reached out again and they let us know it was a mistake to have us purchase a reshipping and refunded that back. They told us they had already sent the product and now we will need to follow up with our local post office to find it? That was the end of that. Finally gave up and just lost out on the money. Lesson learned NEVER order from this website.

Preordered some Candyman Funko Pops which were all set to release at the same time. My order never shipped and they kept pushing the release date back 1 month despite the pops actually being released on other sites. I had to reach out multiple times for updates and received rude comments or emails back. Finally asked for a refund and got the rudest emal back basically stating they canceled my order and the only way for me to get a refund was through my bank. They have no intention to fulfil orders or give refunds. It sucks since these were supposed to be Christmas presents and now I have to go through a major hassle to get my money back. I should have looked at their customer reviews before ordering as they are all 2 stars or below. Never using them again and am skeptical they are even a legit business.