HorrormerchReviews 124

Because the company blocked me via Facebook for commenting one time on one post asking if they actually ship products people paid for, and felt they don't owe customers accountability, here we are.

Ordered one pre-order item March 8,2024. Paid $50. Figured by May, it will have arrived by then. Never received one email (and i even checked Spam!) regarding the status of my order--no "your order is being filled" or "your order has a shipping label and will ship soon." Nothing. But they make sure to flood your email with new product offerings though. Checked July 27,2024 for the status of the order in my account with Horrormerch, and it says "Fulfilled" June 24,2024. Really? The transaction is done? Over a month ago?! I never got the product! Tried clicking on the "Track Your Order" link and it just refreshes the page.

There is no tracking number, zero indication which shipping provider is handling the shipping. Nothing. Horrormerch.com just took my $50. Tried emailing and got an automated response. There is no customer service email address or phone number to call to inquire about your order. So I went to Facebook and asked if they actually ship paid products. As of today, I can't see their Facebook page. They blocked me for asking where my shipment is. Comments are limited on Instagram as well.

It's theft. The owners of this site just want to pocket your money and never send your orders, and they don't want to honor the transaction or answer for their thievery.

I emailed dozens of times and got the same useless response from their helpdesk time and time again, so i'm now seeing that the only way to get anyone's attention is to write a review about how i feel; Because that's what customer service is, at the end of the day, it's about the service I've Recieved and how i feel about it.

Guys, you're failing.

I wish i could say i have a nice history with this company, but i don't. They work about 50% of the time - and the value is there. The products are good. When it works, it works. But when it doesn't... Oh, man. It doesn't.

In early 2023, i ordered 5 items. Got 2 - the rest were put on backorder. Months go by. No products. I ask them about it, it takes them weeks to get back to me, to which they tell me "check your spam, we sent an email in July that these items weren't going to be stocked and we're giving you a voucher to use on another order."
First off, i do check my spam. No messages from you or your company.
Second off, how about a refund for not fulfilling the order?
Third off, really? You're going to force me to work with you AGAIN, when you've done SUCH a good job the first time around? Great...

So i place a new order with this credit in December of 2023.
I get 2 out of the 4 things i ordered later that month.
I wait. January goes by, nothing. I contact the same ''customer service help desk," yeah, it's useless as many others have said and how it felt the first time they screwed up. No help. No 'service.' Total dead-end. Really sad, overall, because i often see stuff i'd buy on their updates but i know better at this point.
I wait. February goes by, nothing.
I wait. March goes by, nothing, and now i'm confused because i sign up for access to my account and there is a new way to look at old orders - and i can see that my two items(marked as in stock on their website) are now marked as FULFILLED. UH. NO? I DON'T HAVE THEM. I let customer service know this, and they message back saying to check for a status update. The "track shipment" button leads NOWHERE. Another half of an order failed. Another failed promise of service. Another lack of communication. Why am i even surprised at this point.
And when i try to ask about it, i'm given the same circle of b.s. Nonsense i got the year before about checking my spam and waiting to see if anything updates.
It is now JUNE and i'm still waiting.

Ridiculous.

And it's really sad because i'd be their #1 customer and write glowing reviews as i do on Amazon and Google if they simply did their jobs and got me my orders. Alas, here we are.
First failure - shame on them.
Second failure - shame on me.

Never again.