The Honest CompanyReviews 69

The diapers I loved when my kids were in diapers but the spray sunscreen didn't work and my husband got major sunburns in spite of reapplying many times. And the fabric softener does not even dispense, i don't know if because it's too thick but literally when the load is done it's still in the dispenser! Customer service never acknowledges how bad the products are, however they still offer a refund which is nice. I liked the company in the beginning when they were smaller but now they have gone so corporate and I don't like the company they have become or the road they are going down. I like small, mom and pops stores who make their products in house and grow organically... with all the money from hedge funds honest company has taken and their vision to go global I think they have lost sight of whats important. For me Puracy products are much better quality and work better than honest. I really wanted to like Honest but I just don't think their products live up to their claims.

Bad customer service. I tried to cancel my subscription several times but they still sent me diapers that were a girly pink print for my baby boy that I didn't want...

Diapers themselves are good but they are overpriced in my opinion.

I have been trying for weeks to contact someone. No one is ever available by phone as its always too busy and they are closed on Fridays. The replies to email or Facebook messages take weeks and are totally generic when they do come. We have been long time members and have gotten bundles for both of our kids but I think Im done with them. The havent had any diaper prints I want for months and I keep putting off my shipment waiting for more prints but every time I check there are less. I got a generic message a month ago to be paitient and they had exciting news coming but they wont tell me what or a date. I cant even eat plain white diapers anymore in the size I need. Months now! What is the deal? I have dealt with their horrible customer service in the past but with this added frustration Im out. Get it together honest company. No one wants the prints you cant sell.

I like honest company diapers. They work for us, I like the convenience of them being shipped to my house, I like that they arent full of chemicals, and the patterns are cute. That said, Ive had a number of issues with their customer service. They are lacking in apologies or compensation for their mistakes. It seems such a huge profitable business would cover their mistakes with coupons or credits if they say ship a double order and charge me twice. Oh I can drive myself to the UPS store and return the double order and wait a week for the money to go back into my account, but they wont send me a coupon for my troubles or say just keep the extra order, youve been a good customer we will put a credit on your account. They have the monopoly on their kind of niche product and they dont care about their loyal customers. I cant wait for their competitor because Ill jump ship in a second. Meanwhile I will enjoy the pretty pictures on the diaper.

I have tried numerous times to get in contact with honest via phone and online chat and I always get the same response, no matter what time or day I tried. "We are experiencing a higher caller volime, etc. I have tried as soon as they open 6am. Tried all other times and I always get the same response. Funny how every time I try online to chat it says I'm the next person up and then somehow my number jumps up and then I'm #40 in the line. And this happens all the time! I been trying to order formula but can't seem to do so since there is no customer service or I always get ignored. Some other company will take and appreciate my money.

I have waited 1 hour to speak to someone via phone, emailed them they never got back to me, also tried chat online "we are currently experiencing unusually high wait time" SO you can't get a hold of someone unless you are lucky. I never got my package which was sent back to the sender cause the bundle was damaged... they don't let you know that it was sent back, they took the money out and I still haven't gotten the package, it's been a month. NOT WORTH IT.

I was given a very generous gift of 12 diaper bundles when my son was born. The diapers don't fit all that well, but beggars can't be choosers right? Anyway, I have a whole bunch of size 3 diapers that don't fit and I'm trying to swap for size 4. I've emailed them and am still waiting for a reply - 1 week in. So I called today. Spent 2 hours on hold and the phone just cut out after that, forcing me to call back and wait another hour. Still have not spoken to anyone. Parallel to this, I've been trying to chat with them live, and every time it comes to me on the queue, the number suddenly jumps up and tells me I'm number 25 on the queue.
WORST CUSTOMER SERVICE EVER!

I started using the Honest company with my first daughter four years ago and loved the products (even though I had a number of issues with their billing and costumer service). Started using Honest diapers again with my second child about a year ago and have been steadily losing faith within the company over time. The diapers don't seem to hold up the way they did with my first child. My order just before the last did not include wipes (because they supposedly ran out. How does a diaper company run out of wipes?!), and the $15 credit that they gave us to compensate did not even cover the cost of us buying another four packs of wipes at the store (which was another huge hassle). They had also sent me size 4 diapers when my daughter was still in 3's (ended up keeping them because my daughter was close to being in 4's and I honestly did not want the hassle of sending them the diapers back and waiting another week for my new ones.
I just received my most recent order today which included wipes, but they were nothing like the quality of wipes they use to be. For one, its new packaging (which I absolutely hate because it is more difficult to get the wipes out of the packaging) and looks like its almost half the amount of wipes that use to be included into the bundles. The wipes were also extremely thin and overly wet (one reason why I liked the Honest wipes over all the other brands was because they did not leave so much extra residue behind on my baby's butt. That is no longer the case for they now leave just as much, if not more than the leading brands).
This is the last order I will ever make with the Honest company. I use to recommended them to everyone I know, now I will worn every person I know of what a cheap and untrustworthy company it has become. There are plenty of other natural diaper companies out there today who I'm sure would be happy to have my business.

Very disappointing! Diapers are leaking, baby powder and wipes were recalled "voluntarily." Without any explanation. You are making a BABY products! Really? I'll never buy from them again. My child's health is too important for me.

I'm a first time mom so when I was pregnant all I did was research baby products that was actually safe to use on babies. Unfortunately we son't have that many options in Singapore, so when I found out about Honest.com I wanted to try it right away. I was lucky enough to have a friend who flies to states often and she brought me bunch of stuff but it would be so amazing if they had international shipping. The products itself are amazing and such a great quality, especially the diapers and cleaning products. They're a bit pricey but I'm ready to pay extra. You know how paranoid first time moms get. Oh and also honest is owned by Jessica Alba and I totally love her. Some people say I kinda look like her lol