The Honest CompanyReviews 69

I placed an order for Hand Sanitizer spray 2 - 12 packs & 2 packs of 450 Alcohol Wipes with a grand total of the full order $151.36. The order was placed on August 13,2020. When I didn't;'t receive anything I went to my account to check on the order # & tracking # & it showed that FedEx delivered the order on August 21,2010@1:28PM. I was home all day & nothing was delivered so I went to my neighbors to make sure the delivery didn't go to the wrong house which was the case. I then sent an email to customer service. I got an email back telling me that they would "OPEN AN INVESTIGATION" with FedEx BUT they were not responsible for "PORCH PIRACY". Well of course FedEX said it was delivered (not surprising) so basically I am out my supplies I ordered & was told in 48 hours they would credit my card. So in other words, you don't get your order so I'd have to order them again even though they are supposedly going o credit my card. The customer service is really bad & so much for customer satisfaction. I WILL NEVER ORDER FROM THEM AGAIN & WILL TELL EVERYONE I KNOW NOT TO ORDER FROM THM BECAUSE THEIR CUSTOMER SERVICE IS LESS THAN FAVORABLE.

I ordered some items at honest.com. They had been damaged in shipping and the items never made it to my house. A month after I ordered the items I had to let them know my package was damaged and the tracking number showed that it was never delivered. They did issue a refund but not for the whole $35 I paid. They only refunded $28. I guess I have to pay for THEIR package being damaged. Normally I would say this company is ok, but this is not very good customer service.

I ordered the diaper subscription, it came with no wipes. I was given the run around for serval days and sent a return label (which makes zero sense). Only after I said "If you guys aren't accredited by the better business Bureau anymore you should take their seal off of your website." I also asked why they aren't accredited anymore and they obviously didn't answer that question. This company sucks. Probably had a terrible rating you can't even see their reviews on bbb anymore. So sad. I will be reaching out to the bbb to let them know how fraud this company is. So sad.

On Dec 26 I placed my first order with this company for dish soap and dryer sheets. I was excited to find the company and the products. Two days later a got a notice they were delivered. We were home and have cameras on our porch. They were NOT delivered. I tried to find a number, which took considerable time - but finally did and called them. Their customer service person told me "FedEx often says they have delivered things when they haven't - so I should wait a couple days for FedEx to deliver it." The next day I filled out a Ticket with the company and received an auto reply. To make a dumb story short - - we traded numerous emails over several weeks, to no avail --- mostly I received emails in response saying "glad your issue has been resolved." We are now just a few days short of a month and I called Customer Service one more time. First they said they would have to reach FedEx and they would call me. I called back and offered to wait on hold until I got a response - they told me they were issuing a refund. No refund. Called back and they explained it was a credit, not a refund and it would be added when I got to the payment part of the cart and I cold reorder the items with the credit. I tried, but 1) the very same items were more expensive now than the credit would cover - and - 2) there was no credit on my account. Another disappointing communication with Customer Service - where I demanded that either they reship the items or they refund my credit card. The woman on the phone said she would research it and call me - I asked her to leave a message on my phone - which she assured me she would. She called - but did not leave a message. The only response I have received is a notice that my "subscription" would ship on the 23rd and I would be billed at that time." So - bottom line - i still have no product, no credit and no refund --- but I now seem to be signed up to be ripped off monthly. Now I have two issues to call about. Grrrrrr

Interesting it's hard to find a place online to write a review of the Honest Company! I had a bad experience with them. My friend gave birth recently so I wanted to send her a diaper cake as a gift since she never had a shower. I understand diaper cakes take time to make but I ordered one anyway, in addition to some bath items. A few days later, I checked on my order online and saw that it was REFUNDED because the item was NOT available. What the hell! I did NOT get an email notification about this so I tried to contact them by phone two days in a row (and I called in the morning) and there was NO response on their online chat system. I emailed them asking them to cancel the order because the diaper cake and bath stuff was meant to be a WHOLE gift order and why would I want to send half a gift!

A week after I placed my order, I got an email that said it went out (just the bath item). I then got another email from customer service that they can't modify orders once they are placed. Well that's hypocritical! You 'sell' me a diaper cake, but cancel it because you're incompetent to get it made. But yet I can't cancel my order, which was meant to be a gift set?

Their customer service is horrible and I would NEVER buy from them again. Disappointed, expected more from Jessica Alba (and I read her stupid book) but obviously it's all glitzy marketing and nothing to support the operational side.

I wish I would have come to this website and read reviews before I placed an order.

I received my items in a damaged box along with 2 damaged and 4 missing items. Also in the delivery, there was an open packaging to another individual with their home address. This mistake alone is extremely alarming me to me.

When I contacted customer service, along with all the other reviews, the wait was extremely long. I requested a call back and received a call back within two minutes. The rep that I spoke with said that I had to send her pictures of the damaged items if I wanted a refund or the items replaced. She said because of the error, she can send a shipping label so that I can ship the unwanted items back to them. So at this point, being extremely frustrated as to how my items were received, now I have to take time out of my busy schedule to take pictures, upload them and wait for a shipping label, find a box and take it to UPS to ship the items back... Honest Company is not accommodating when they screw up and as a first time buyer who was really excited to try out their products, will never purchase them again.

Honest diaper is sucks! Is there is a no star thing i would give zero to honest company! My daughter suffered from burned in her private area, and which gave here a hard time peeing and having a trouble sleeping at night time and honest didnt do or offer anything about this! That how horrible honest diaper! I tried to chat with honest customer service and they refused to give a compensation for my daughter damaged! They didnt even offer any help, basically they said that go $#*! yourself! Horrible diaper, horrible customer serviced. Not friendly at all...!

To the honest company I recently ordered one of your diaper bundles from you. I was so excited and couldn't wait to receive my order after a couple of days I receive my package via UPS. I was surprised to see the box was damaged and that it looked completely different from pictures I've seen it was just an plain old brown box :( But they didn't bother me as much. What really Bothered me was when I open the package! I ordered a bundle of seven packs of diapers and four packs of wipes I received three packs of diapers and one Dirtee beat up package of wipes which made me very upset, so right away I contacted your customer service via chat and after about waiting 20 minutes for an agent to come into the chat I spoke to a woman named Samantha about what was going on and she apologized and asked me to take pictures and send them to her so she can report this issue. She also told me to throw away the damaged items and that she was sending out a replacement bundle to me as soon as possible. I responded and told her thank you for being so understanding about my situation.And she said you welcome and I ended the chat so if you days later I received an email stating my replacement package was being shipped which made me very happy and then I looked at the tracking to see what day it will be here and realize they shipped it to the wrong address. Which I was really surprised because she had to look at my order in order to re-order my bundle and I'm sure she saw the shipping address but anyways it was being shipped to a completely different state that are used to live in two years ago wow I cannot believe this so I contacted customer service again and the agent told me that they will contact UPS and have the package rerouted to my address which I am currently at they said it will take an additional 2 to 3 days.So from then on I watch the track and two days later I realize UPS was unaware of the address change and car on his customer care and waited A while again for somebody to talk to finally I was able to talk to an agent and told her what was going on and she fixed the problem filing 34 days later UPS dropped off the package. The moment I open the door I was very upset the package was in bad shape smashed all around I couldn't believe how careless people are with others merchandise brought the package inside and opened it and this time all of the packs of diapers and wipes were there yay finally my order is correct but sadly this is a package being mishandled all of the diapers and wipes were smashed! Not Acceptable at all this is just very upsetting to me. Before I even made a purchase I did hours and hours of research and watched countless YouTube video reviews and blogsOn the honest company and their products. I loved that these diapers are high-quality and Heiple allergenic and that they were made with out late text and fragrances and lotions or chemicals they haven't been bleached and the prints were too cute! And it all made me super excited about trying them thought I would be receiving top of the line of service and products considering it cost almost $100 per bundle which might not last me that long considering I'm having twins and they go through about 10 to 20 diapers a day each I read... But sadly I will no longer be purchasing products from the honest company and I will be switching to a different similar Brand just wanted to give my honest review of the HONEST COMPANY!

I did not receive my bundle after my address was printed incorrectly by their warehouse. This is the third automatic month so my address doesn't automatic change in the system, my apt number was probably cut out in the print out. The customer service insisted i had the wrong address and it was my fault. So this is after waiting 35 minutes to speak with a customer service than ended up hanguing in my face. Their email says they have 72 hour wait period and their online chat in unavailable. I sent email to explain the situation and trying to get a expedited shipping. Instead a receive an email saying that the customer service was right it was the wrong address. They never apologize for this inconvenience and they said I misunderstood what the customer service said. First of all don't defend each other without apologizing to the customer. You couldn't have said it was under investigation the issue as that's what UPS says intead of saying that the company is right and the customer is wrong even when I am on the automatic shipping for three months. It was very poorly handled and it did not even ask if I was satisfied with the email either. It just said have a great week instead of "if you have any other questions or concern please reply but nothing. Super cold and cruel and unprofessional. I am really disappointed at how they handled such a small issue. It could have gone in better directions if they just acted a little more humble.