Honda Financial ServicesReviews 74

Horrible company. I talk to two different people one on the 11th and one on the 20th was told to make a payment by 25th and they would put a payment in the back well on the 18th I made the payment and called and was told to call back when payment post which usually takes 3 business days so I call on 25th and then was told they couldn't do it asked for a manager to call and the woman had the audacity to call my husband a liar and then tried to say the same to me. She had my blood pressure so high we ended up hanging up! They are the ones who lied and where does a manager to a big company think she can call us a liar. They recorded calls maybe they should listen to the calls I had on the 11th and 20th and hear for them selves! That woman has no right to talk to customers! Honda you need to do better! Highly disappointed with your company and how you treat your customers!

Spoke with Asia both times. Terrible service. Terrible attitude. 10/10 and 10/14. She is in the texas office. I've asked for a supervisor and she said they are not available to speak on the phone. I asked to have a manager call me and she said they would and they never did.
I am just trying to work out a lease extension and they are not flexible or able to have a conversation about this at all.
On a 1-10, Honda gets a zero.

Need to change your email address on your account? Good luck getting the website to cooperate or being able to access an actual human to help! I just need to change my email as I no longer use the one I originally set up my account with. When I tell you I have had to jump through hoops to make this happen... their website seems very behind technology-wise, and I believe their customer service team is operating under a top secret classified mission as the phone menu doesn't even give you the option.

They sent the "skip a pay" letter for hardship over and over to the wrong address and e-mail for me to sign and return. Honda tried to tell me that they were sending it to the correct address my house address/ billing address and they would report my "Not Pay"to the credit bureaus. Honda accused me of giving them the wrong info and telling me I don't live where I live. RELLY? They lied and said that all letters were returned after they sent the "Skip a Pay" one day ago to the correct house address, which they had since I moved and bought the house over 2 years ago. ONE HAND DOESN'T KNOW WHAT THE OTHER DOES OVER AT HONDA FINANCIAL. Very sad to say.

Worst customer service I've ever dealt with in my whole life. I've refinance with PenFed after my lease was up. I next day the paperwork from PenFed to Honda finance. I filled out the form for Honda for the odometer. Honda seem to mail the title to the incorrect address. I've called back several times I'll be on hold for long periods of time to get to a customer service representative. I shouldn't have to wait on hold so long To take care issues that are caused by Honda services. I've called several times even had to call three-way with pen fed to find out where the title is. I made three attempts to get this title with pedfed on the phone as prove that they never mailed it to the correct address. Even couldn't get the electronic mailed to PenFed correctly I've been waiting over a year to get my title. They should have a callback option when they're busy we shouldn't have to wait on hold for long periods of time. What really got me upset today what is that I called right before five when they were about to close once the representative got on it I was explaining my story and she just hung up knowing that They were closed so I wouldn't be able to call back. Now they're talking about I need another odometer form to fill out when I've already done this. Please finance with someone else Honda's customer service is so terrible. It's been a year and two months and I still haven't got the title.

Lots of long hold times, lost checks and paperwork are only part of the problem with Honda Financial Services. My credit union and I have been trying to buy out my lease since the end of Jan and just today after my 22nd phone call I have achieved the impossible. My title is finally being sent to my credit union.
Honda lost my bank's check twice (even with confirmed FEDEX delivery) and only after an EFT with multiple calls did they magically find the check. Then I had to work with the title release division who lost my odometer disclosure 5 times and only confirmed receipt when I faxed and emailed it on the 6th attempt. Moreover, wait times averaged nearly an hour while my personal record was 1 hour and 57 minutes on hold. Final insult was when I asked to speak to a manager to help resolve the issue and was told point blank, "NO." The agent would only put in a request for a manager to call back in a day or two, maybe. Do yourself a favor and shop elsewhere if you have good credit and value your sanity.

Jean Ross
They were suppose to take my payment from my savings acct but took it out of my checking even though I check savings. I lost 60 dollars from my bank plus interest they were charging me interest. This went on from the 3rd til the 16th. It would show it was paid then a couple of days later it wasn't. I call to check on it and was told cause it was 2 different Accts. Which I only have checking and saving acct at the same bank. I told them I had been dealing with the bank for over 40 years and this have never happen. It was their fault cause they were taking it out the wrong acct. He put me on hold for 15mins and was suppoae to have manager call me back in 24 to 48 hrs. Well it's been a week and still haven't heard anything. They just took my money. Oh yea he said he was writing down what I said. So he said and that was another 10mins. I guess I will let the bbb talk to them

Paid off my 2021 CRV. Received Title 2 weeks later. Pleasant experience. Easy Pay was simple and easy. I do not understand why there are so many complaints.

Recently the Honda Financial Website has been updated. Now, there is no way to see the balance on the account. Also, there is no way to contact Honda about the website unless you call their 800 number, which has a wait time over an hour. Will be done with my current lease in the next few weeks and I hope never to have to use Honda Financial Website ever again.

I paid off my lease and asked for the title to be overnighted. They agreed it would be sent that day, it wasn't. Called the following day, they said it will be sent that day, it wasn't. I called the following day, same thing… I called a 4th and 5th time and they cannot get a manager to contact me nor get the title sent. I will never in my life own or finance anything Honda.

I'm just gonna leave my personal experience here

I paid off my lease and they said after 15 days they did a refund on my last payment, which was $1000. I didn't received any refund. And it's been more than a week since they did it. I haven't received a call back from a manager. And Now I receive a letter notifying me my account was going to be send to collections.
I've called more than three times in a day and the call gets disconnected.
I finally got to talk to an associate. They charged me $140 when was was supposed to be pending was only $7. Which means. They balances are always changing and there's nothing you can do about it. I'm glad my lease ended

I received a recent invoice stating I had a current balance of 0.00 for the month after paying a substantial amount off my principal. When I had called my payment in I was never advised by the Honda assistant that my monthly payment needed to be made either even after the payment amount showed 0.00 I thought all was ok. A few weeks later I received my statement again with a 0.00 balance due but when I checked my payment history, they charged me with a Late Payment Assessment Fee. I have made several calls to rectify this matter and was told they could not help me, I would need to speak to a Supervisor. Its been 48 hours with several calls to Honda with no call back. It looks like my next letters are going to the Better Business Bureau & The Federal Trade Commission. Buyer beware when doing business with Honda Financial.

I purchased a 2019 Honda Passport according to the window sticker the vehicle was *******. In the end the final total was 69,000$. Why Yonkers Honda priced the vehicle 42,000$ then 51,000$ apr 7.59% making the total 69,000$ that's twice the cost of the vehicle. I am advising anyone who purchases a vehicle from Yonkers Honda to make sure they do not Up price the vehicle.

You wait and wait and wait on hold for an extremely long time. And when they pick up, you will be lucky if you find someone who knows what their doing, or the call gets disconnected.

Suddenly my monthly payment for my leased car increased by $ 1.22. I wanted to find out what was the reason. It is impossible to talk to anybody. They have set it up so it no feasible. When I leased the vehicle, I was pushed into buying more insurance than I possible could use. I cancelled one, and was told I was entitled to $ 550.00 back ( by the insurance company) Called Travis at the Clovis North Honda Dealer- dealership, and he said I had to wait till my lease was up- 3 years from that date. I can't wait to see what that is going to entail, 4 months from now.

I contacted *******555 for Honda Financial on 7/19/2021 and was on hold for a person for 40 minutes which is unacceptable! Then when I finally got a hold of a person, his name was Jason and was not helpful at all and was a smart $#*!! I do not think that it is appropriate to say to anyone well you know more information about this then I do. I find that even more unacceptable and unprofessional! Then when I asked for a supervisor or managers phone number he said he does not know. Eventually I was transferred and it said another 30 minute wait! Are you kidding me! I should not have to wait to speak to a manager or supervisor I should have one on the phone ASAP! What poor customer service. I do not care if you have been working from home because of COVID, that is not an excuse. I have been working on the frontline since the beginning and I have been offering better customer service then this! Then I write an email and it has been over 24 hours and still no one has reached out. AGAIN UNACCEPTABLE! I come from a family of people who buy Hondas and I have personally have had 5 myself. This is shameful. You do not even deserve a 1 star but I have to for review purposes.

During covid 19 I lost my job, late payments and the civic value went high the car was worth more than my buyout. I contacted Honda and told them I couldnt afford $609 monthly. My civic was appraised for $23,400 and buyout was $ 19,213. That was great. I kept daily communication with honda but they without notice repo my civic. Didn't give options to get back said had to give $19,213. Wtf.
I didn't even get a notice of where to get my personal items back or any contact from honda. I will seek legal matters if they don't give me my $$ for vehicle and warranty, vehicle maintenance that I cancel.

Their customer service is so bad, I don't completely trust the engineering of their cars. NEVER again anything named HONDA.

I am very displeased and unhappy with this Finance Company and their payment processing. Not quite sure what's going on with them! I am very anal in paying my bills: "on time" each month to avoid late fees and or bad credit, but for the last 5 to 6 months I have been having to wait 11 to 22 days for my monthly payment's to process and my check to clear the bank! (THIS IS NOT COVID RELATED OR THEY WOULD HAVE SAID SO) When I call them to check on it, they tell me its because of the mail! REALLY? I don't think so! If your thinking of using Honda Financial or if you don't get a choice, then you might wanna just go ahead and sign up for online paying because that is what they are forcing me to do... This Is Not Good Costumer Service, and I don't appreciate being forced to pay my bill their way.