HomeSafe

Repair man was slow acting did not order anything until he got notification from the insurance company! Three days down the road finally ordered parts now I can't get my dryer fixed till next week!

After having my credit card compromised and having to wait on new card before could reinstate my auto pay. This company me crazy daily calling 6-8 times. Plus same amount of texts and emails. Then receiving snail mail statements. They acted like collection agency. I fully intended to cancel the service but a representative worked out a agreement that suited me enough to stay.

Only signed up just did my second month. I have no experience with you guys yet. Let's see what happens when I do a claim that will tell me what you're really like. But I hope that won't be for a couple of years anyway!

To date my experience was with a sales rep only…. His name is Sean Sullivan and he was proficient in the conduct of his presentation, product knowledge coupled with world class customer service. I have yet to use the home warranty component but when and if I do I will rate it at that time

It has been 3 weeks and my dishwasher is still not fixed. That is too long. This the first time I called to have something fixed. You are not doing very well.

We have had bad luck with warranty services in the past. In fact, hearing that things are not covered really turns folks off especially when you pay month to month and the service fee that is associated with a service call. Home Safe helped replace our dishwasher that finally gave out after 7 years. The price for the service is a bit of a sticker shock, but we now have our dishwasher up and running again.

They did a spectacular job starting, follow-up, and resolution of the claim. They had to special order a part; I was kept in the loop on the status, abs when the part arrived, they schedules an appointment convenient for me. I would recommend they (and all service providers) not be so obsessive regarding customer surveys.

It has been very difficult navigating your website. I need to update my payment method and can't seem to get it done. The only method that works is calling you.

Called to get service for a light switch that gets extremely hot when the light is on. While the rep tried several companies she was unable to confirm a tech to assist. One of the reasons provided was it's not enough work to send my guy out, very disappointing given the nature of the issue. No one followed up the next day and my issue still exists.

I had to have an evaporator coil replaced on my heat pump. With the part, the labor, the coolant, taxes, and a service agreement, it was rather costly. When the service technician made the repair, he informed me that the part itself was covered under a manufactures warranty, but not the labor or the coolant. I thought that this would be good news for Home Safe as they would not have to cover for the part just the labor; however, They told me that since the part was covered by the manufactures warranty, they had to deny the whole claim, and not pay for anything, including labor or coolant. The agents at Home Safe were very polite, courteous, and explained everything in detail. I guess this is an industry wide policy, but I just do not agree with it. I had to cover the whole cost myself.

I was suprised to learn that there is a $3,000 coverage limit on my two tankless hot water heaters. Their zealous salespeople should make thinks like that clear at the time of sale. The claim process seemed pretty detailed requiring picture of the old units have had been taken to the scrap yard. Who keeps pictures of their old appliances?

Representative from the company call in regards to my monthly payment method being updated. I was able to speak with a Live Agent who assisted with up up dating my payment. As a disabled senior citizen, that sometimes needs help with a lot online company websites; the LIVE representative, truly was helpful. Therefore may truly appreciate it especially being a senior citizen that's disabled, may require assistance navigating their computer skills. I truly appreciated Talking with a Live Real Agent for the company.

I am disappointed with Home Safe because it took eight days to approve our claim for the air-conditioning repair. Fortunately, I had the money to get the repair fixed, but you never know if it'll be approved or not. From the time I started the claim till the approval came through, it was eight days and the first four days was hot here in Florida with no relief from HomeSafe. Even though they promise to approve the claim from 24 to 48 hours, April several days after that before adjuster finally approved the claim. This is not good for the customer nor HomeSafe and I suggest that they look at the process and consider hiring more people if needed. Thank you!

What I thought was an issue with a leaky kitchen sink turned out to be with my garbage disposal. I took a few pictures for the assigned repair person, and even before he got to my home, he was able to diagnose the problem and, upon arrival, replaced it right away. Haven't had an issue since.

My claim was handled quickly. Technician recommended replacement. HomeSafe representative contacted me and explained the process and told me he would be processing check and sending by mail. Fastest service ever with a home warranty service. Would recommend this company

My washing machine was malfunctioning. I called and a repairman who came out within an acceptable timeframe. He initially thought a part could be ordered to fix the problem. However, it was later determined that a part would not fix the problem, and we would receive a new machine. That process was quickly processed in a very smooth manner.

I have been with Home Safe for a few years and then my policy was canceled due to me not providing new documentation of a new credit card. Called and got reactivated and the person that helped me in customer service was real informative and professional. Would highly recommend anybody joining Home Safe.

The gentleman I spoke with was very professional and thorough. He listed all my benefits and explained why a few items were priced higher than some other companies. He answered all my questions and concerns.

I got a call that we were overdue on our bill. I told him we had paid the end of August. He had a different amount plus he didn't know anything about canceling my old policy. So we'll see.

Our machine threw water out onto the floor. Called my warranty company HomeSafe. Sent a man out who knew nothing about the machine. Cost me $150 to come out. Called again, sent another man out from another state. Took 3 days or more. Man tells me my wife broke the machine washing too heavy of loads. Paid yet another $150 for this guy. Company refuses to fix nor replace. Luckily I had another warranty company. Called and tech tells me he be there to fix it... says he knows the issue. Man came, (I paid $100) fixed my washer and we're using it today. HomeSafe refuses to reimburse me the funds for the two visits from their dummies ($300). I showed them proof. Was not broken, just clogged up. I cancelled HomeSafe for their carelessness, coldness, and lack of knowledge. It's about the money for them... not the customer. Be Aware! Do your homework. Better yet, just don't do it.

HomeSafe got the right repair company out in a very timely fashion. The agents at HomeSafe were very responsive, professional and friendly. I would like to work with them again.

The repair person was timely, thorough and seemed knowledgeable. He said the fan was off center and needed a part. He's supposed to come back today if the part comes in. No word yet.

There was no guarantee after paying the deductible of $150, that someone would've come out on that Saturday is I need someone to turn the hot water on because it had completely gone out.

They do not really tell you what they cover and don't cover. I am 72 years old and I have never known that hard water was considered sediment, so they don't pay for a toilet that had to be replaced due to hard water build up where you can not reach it to use pumice on it. This is the third time I have turned in a claim that due to the way they interpret what they say it is denied. I need some work done on a washer and dryer but I figure they won't pay for that either, they will have a way it is written to deny those also.

The service team displayed a skilled personality, and understands the business. However I experienced the payout to vendor caused extended delay only because the correct payout address was not provided.

I found that all of the representatives in Home Safe to be courteous and knowledgeable. They were there to assist me. And also, to take care of my claim efficiently.

After having to cancel this policy due to unforeseen circumstances, there seems to be a lack of communication within the ranks. Home Safe continues to call.

Within three days of filing my claim I had a technician come out. Assessed the microwave. It was dead. Received a call approving replacement. Received another call saying the replacement was on back order. Check was cut and mailed. Love the service

I dropped my policy because I found same coverage but less cost with another company. The process of dropping HomeSafe was ridiculous and annoying. The HS employee I spoke with kept questioning every response. She acted like she was a therapist.

Discipline due to hard time getting in touch with you also the service person I don't think did the proper job. I am waiting for a correspondence from you after I took pictures of the problem with the dishwasher. I would appreciate someone getting in contact with me ASAP.

The credit card on file was closed and I forgot to update it. The customer service agent was very helpful and guided me through the process of putting in the new card. Plus I was able to pay for 6 mos at a time which I prefer. The whole time on the phone she was very pleasant and patient.

I can't really offer a review, because I have a open claim that I put in and haven't heard weather I will be reimbursed for my out of pocket expenses or not it's been two weeks.

The number you give is not 24hr service. All my food has defrosted and with the price of food now there needs to be a 24hr service to get the information started. Especially on things like a refrigerator.

After having faxed the form to transfer my new homesafe policy into my name twice, the company kept saying it wasn't received. The former owner got another email address and everything worked wonderfully.

I had a phone call from Home Safe asking me about a Security system in my home. After talking to her and talking to my husband we said we want to try the system. It was very Easy to get and give the information need. Thank you

I was referred / assigned a service tech by HomeSafe and he does not reply to my calls or text. I contact HS Cust Serv and you took no accountability. Instead you advised me I would be responsible for the entire amount of the service fee. Part were ordered and I have no idea when they will arrive or when it will be completed! Horrible experiance so far.

Water heater replacement was basically easy to report and have a plummer replace it, but the reimbursement process was a little ore difficult. The check was made out in my deceased husband's name because he was the primary on the contract. I could not deposit the check because of this matter. I was never informed that a check could only be made out to the primary contract owner. I had to go through a process to get my name moved to primary. However, after that had been done, I had to make phone calls to get the reimbursed check made out to myself and be sent. I have not received that yet and it has been almost 2 weeks ago since I have visited with a claim representative who told me the check would be cut and sent promptly.

Every one I spoke to was extremely nice and professional, but as I explained, I felt it took too long for payment to be processed. Thank you so much. Extremely happy to have you.

Everyone I spoke over the phone with was patient with me and professional. Although I was frustrated in waiting on an adjuster to review my claim in almost 2 weeks waiting.

Every time I reached out for service, I was told you could not find anyone. So it was left to me to find someone myself. That's not what I was paying $99.00 a month for! So I cancelled my service, and that should be the end of it!

The problem was garbage disposal. It took two trips for him to get out there with the right garbage disposal and then when he brought the right one out, he didn't know how to install it. He told me to call an electrician to finish his work.

The other day I put a load of wet clothes in my dryer and came back later to take them out to fold. As I opened the dryer I immediately sensed something was wrong. The clothes had sat in the dryer but the barrel was not tumbling the clothes. I then called Home Safe and they had a repairman out within two days. He knew right away what was wrong and that i needed a new belt for the dryer. He stated he would call the problem in and as soon as the company approved the new belt, he would come back out and put the new belt on. Within two days he was back and the dryer is working well.

I really didn't understand what I was responsible for when I first called. The gentleman told me that everything would be taken care of. I knew about the deductible, but I didn't know how much it was at the time and I don't understand a primary and a secondary reason that's why I rated it somewhat confused. Sorry I'm late getting back to you on this but I've been in the hospital and not at the hospital and it's been a mess but anyhow I'm trying to get it straightened out and I'm trying to understand what is going on. I love the policies cause I got one on both my places, but I think that I need to better understand what they are Taking care of.

I had two issues my refrigerator and one of my stove burners. They fix my stove and to my surprise home safe replaced my refrigerator. Thank you for your quick response. No Hassle legit company.

Don't do what they say there going to do. I am still waiting for my my warranty to do something it been 3-4 weeks it supposed to be 24 to 48 hour I got no help yet

Provided a Technician in a timely manner. Once the Tech determined my appliance couldn't be repaired, they sent me a check to replace it. My only criticism is that I feel since they take my monthly payment out of my account, why couldn't they just deposit the replacement funds into my account, so I didn't have to drive to the bank?

Call to file a claim and was told I would receive a call back with service provider, after 6 days I called back to find out they didn't have a provider in my area.

I called them to make sure that it was covered. It was. A licensed plumber came and they gave a customer service representative the diagnosis and price. I sent the paid invoice to them and was reimbursed in no time.

Called for appliance repair. Very helpful with proper procedure. All information sent to my phone before ending call. Within 5 minutes repairman called to make appointment. Repairman showed up on time and made diagnostics, then gave time for repair. HomeSafe very efficient and easy to work with. If your looking for a good efficient company I think you would be pleased with HomSsfe

My stand alone freezer stopped working and Home safe handled my claim quickly and very professionally. It was very easy to file a claim and I would recommend them 100%. I referred my daughter and other friends to Home safe.