HomeSafeReviews 711

Just called to check my account. The person I spoke with was extremely helpful, and answered all my questions in about 1 minute. Great help, and great to talk to.

I have been waiting on a check for an approved payment since 28 Sep. I have called three times.

Our furnace wasn't working and I called HomeSafe. They gave couple of numbers for HVAC companies, however after calling about 6 HVAC companies none of them deal with ANY home warranties. I called back HomeSafe and told them. They said I could choose any company and then submit the evaluation and invoice to HomeSafe. After I did that, we received a check for the full amount of the repair, minus the $65 deductible within several days.

Customer service helped me change my payment method.

No experience and expensive expensive done done done done

It was hard getting through to a rep by phone, always put on hold and transferred…. Frustrating
Vendors weren't very pleased but eventually paid

He solved my issue quickly and courteously, and with professionally.

I eventually had to file two claims to get a toilet fixed/replaced. The initial problem is that the toilet was running water in the commode. The plumber replaced the flapper thinking that was the issue. At that point, the water was no longer running. I paid for the repair and thought all was good. However, the very next day the water was running in the commode again. The plumber came out again and basically said the toilet was old, which is was, and that I would keep having issues if we kept replacing one issue at a time. The best option was to replace the toilet. I called back to file another claim to get the toilet replaced. I called back on several occasions. Every time I called I was told the analyst had not looked at the claim or they needed a complete invoice of the work that would be required and the cost. I submitted the invoice breakdown twice via email. This went on for almost two weeks. I just decided to paid for the toilet myself and cancel the second claim. BTW, I had to call a couple of times just to get reimbursed for my portion of the first claim.

Unprofessional, j informative, different agents, different answers, got the impression Home Safe was unwilling to pay the claim and I was never reimbursed

Had to have heat pump replaced as it was not repairable. Not a cent covered!

My claim for my unrepairable refrigerator was denied. The repairman said that it would cost as much or more to repair it as to replace it.
He did not send pictures of it, but I was not notified that pictures were wanted until after the refrigerator had been removed from my home.

We will be using the service pretty soon to get the furnace checked for winter.

Customer service recommended a company to come do the repair work, well 4 people came to my house and did not do anything just look around and tell me how new and nice all my Appliances look and charged me $215.00 and I am still waiting for my money back from homesafe. And I am also waiting for money back for a $315.00 that I paid for repair on my refrigerator so I am still waiting for $465.00 from homesafe.

The process has too many steps. It takes too long to get the needed services. Also it would help to have one person assigned to each claim, but i have spoken to about 10 different people so far.

Air conditioner went waited all summer but received no satisfaction from home safe had to make repairs with my on money still waiting for a check for partial payment been waiting for three months the keep saying that the check is in the Mai but it never showed up they were ask to provide a tracking number for a check that we're supposed to have shipped twice the could not provide any evidence of item ever being put in the mail we're two 70 year old people with no air practically all summer

He came out to the house in a timely manner and fixed the problem quickly and professionally.

The experience was very satisfying and fast. I really felt like I was treated like a valued person and that the agent was all they could make my experience flawless.

I have been with HomeSafe since February (2023), and have had a very positive experience thus far. All the representatives have been very helpful, and the two claims have been processed in a very timely fashion and paid fully.