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Homes.com Reviews Summary
Homes.com has a rating of 2.8 stars from 4,139 reviews, indicating that most customers are generally dissatisfied with their purchases. Reviewers dissatisfied with Homes.com most frequently mention month contract, complete waste and contact information. Homes.com ranks 5th among Real Estate sites.
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I was very impressed by Eugene's presentation and they got me set up right away! I am looking forward to a great partnership with Homes.com.
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Very personable, responded quickly to my questions.
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George Farah is very knowledgeable and helpful.
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Rico was very professional, never pushy but always followed up when requested. His knowledge of the Homes.com very assuring.
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Jamie is very professional as well as personable. She understands that the business is people oriented
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Maya was great to deal with. Very professional and informative.
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I was interested in what was initially offered but felt there was an upsell element that I didn't really appreciate and was not something I was going to pursue. I did purchase the basic package that was described in the initial conversation
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Jeff is great with communication. He understands my needs and keeps me up to date on things that can accelerate my business.
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Ebony has a very personable personality. This is the main reason I was willing to listen to her and not dodge her phone calls. She wasn't pushy and made m feel like Homes.com was really worth giving a shot.
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Ebony did a great job explaining the services and options for me to grow my business.
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Very persistent, listened to my questions very carefully, very courteous, knowledgeable and personable
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Quick to send documentation after first phone call.
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Great walk through on y dashboard and explaining the features available to me!
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Regarding customer service. I was able to have all my questions and concerns addressed by the representative I spoke with. She was very well informed and helpful. My decision was mostly due to their ability to provide clear answers to my questions. Thank you
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Annie was persistent and determined to have me come on board.
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:)
I do need some guidance with my areas. Please have someone call me about my other areas. Thanks!
If the survey you sent me was simply for Lonnie McMillon, I would give him a 5, even more if possible. BUT above you are asking me how I would rate satisfaction with Homes.com's products AND customer service. If you would review the contact records for Bernadette Robinson's account, it is apparent that there is a huge variation in knowledge, desire or ability for your customer service reps to provide consistent and quality service to your clients. I have spoken to Lonnie twice and he scores 5 both times. Contact with Cassie Luger was wonderful as well and she is a 5 star customer service associate. But last week I spoke to a rep who never followed up on why our entire description does not feed from the MLS AND in sending us information to upgrade our website. Today I had a chat session with another who once again was not a problem solver. Can you have Cassie and Lonnie train these other employees?
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Your customer service rep. Kevin is really professional and knowledgeable. Give him a pay increase!
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Good presentation of the product. The order processing took a while. And the wait time once order was placed to customer service and IT response was too long and I had to hang up being I was late to an appointment. Hope that the service and IT people will call so we can set the appointment. Recommend Travis he was knowledgeable.
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I am changing strategy and moving to other areas where I may have stronger leads.
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- SmartCustomer’s sole mission is to increase online transparency for buyers and businesses
- SmartCustomer has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
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