HomeEssentialsDepot
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HomeEssentialsDepot Reviews Summary
HomeEssentialsDepot has 32 customer reviews and ranks 152nd in the Hardware Store category. Common review topics include customer service, 48 hours, 20% restocking fee.
This company is owned by n brown group they are in trouble on shares market.their answer to this is hike interest.the interest was 36.5% year 2000 this year interest has gone up to 59.5%.Best thing you can do is do not let your credit go up otherwise the interest hike is to make your account unaffordable meaning your payement will go on longer.or stay away from this group do your check first. Trying to clear their account and close it after speaking to fca
I have an old carpet shampooer that had a cracked plastic tank. Found one on this website. Ordered it. Later read some bad reviews which worried me. Although they didn't let me track the part, I received the correct part in 7 days…not bad!
I ordered online with payment for two adjustable raincoat balls for Rs 699/- on 08/07/21, They sent me two cheap ordinary polythene made one"s, the stuff is worst than that of vegetable sellers
CHARGES ON MY CREDIT CARD, DO NOT KNOW WHO THEY ARE? SPAM,, FRAUD, PHONE NUMBER NOT GOOD, NO WAY TO GET IN TOUCH WITH THEM!
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What a sht company. DONT BUY FROM
THEM, specially if it's an item on sale. My fridge broke down last Sunday, so I purchased one from home essentials, with the promise of delivery in 5 days. 2 days after status of order hasn't changed, contacted them they said it was out of stock, like WHAT? So why are you still selling it then? Anyways, new stock were coming that day it being dispatched same day? So another 3-5 days for delivery…. Thursday came, status never changed contacted them again, said the delivery day was today. Checked status today and hasn't changed at all, they said they were dispatching today and should arrive by Sunday. Contacted then not long ago because status still didn't change to be told it's out of stock. What means that the customer service was making me fool saying it was being dispatched when it wasn't even in stock. So disrespectful! Asked to cancel the order and now let's see how bloody long they will take to refund me. Paid 578£..
0 starts not 1 but you have choose something. I learned a lesson, do my reasearch before ordering from a company. They basically just stole my money and never sent my item. I contacted them and they kept saying 7-10 business days, after months of that I asked for a refund and they said no, the item is on its way we can't refund it. Then they stopped responding, then my messages became undeliverable, then I contacted the shipping company they supposedly used and they had no record of my item being shipped... then strangely all my emails from them disappeared and I did not erase them. So I reported them to BBB and I suggest no one ever order from them and if you have been a victim, report them!
I placed an order about 4 months ago, still haven't received it. They deducted their funds from my account though. I have contacted them on many, many, many occassions and most of the time I get NO feedback. If I do, they keep saying my shipment may take up to 4-8 weeks do to COVID-19, but it has been MONTHS! I have re-ordered the item thru Wal-mart and got the item in less than a week.
DO NOT ORDER FROM THEM. IF YOU DO, YOU ARE JUST GIVING THEM MONEY FOR NOTHING!
They massively over bill and charge a 20% restocking fee for the return. The restocking fee is greater than the cost of the goods if there were genuine which they are not.
Ordered a scooter and they flat out never intended to send it and just scammed me! No answer, fake website
I ordered a product that was supposedly in stock. A week later the order reflects not yet shipped. I have to press them to find out they are out of stock. So basically 8 days from my order, my credit card charged to find out that this supplier does not have the product.
This COMPANY is a FRAUD and SCAM... I placed a purchased on 8/23/20 and it is now 8/29/20 and have yet to receive any information about my purchase... I was sent one email at purchase time about getting a notification for shipping date. I have YET to see the email for shipping my product too me. Then I emailed them and have YET to hear from them. I then attempted to call this number *******786 which is listed on their site for contact and it says "The google subscriber you have called is not available, leave a message." KEEP YOUR MONEY! Stay away from this company. They are stealing people's MONEY. ITs SAD...
I placed an order for a pore cleanser over a month ago. They charged my card right away and I still have not received my order or an email with any shipment tracking information. I have emailed them like 3 times asking for information and still NO response. I have tried calling their number, which by the way is not even in service. This is the worst experience I have had online shopping. They DO NOT care about their customers, all they want to do is scam people out of their hard earned money during extremely hard times. Never will do business with them again, and if I were you I would run before you get scammed for hundreds of dollars.
Place two orders weeks ago. Have not received a single notice from them since. Supposed to be notified within 48 hours of purchase about my order status... crickets. Out nearly $100. DO NOT BUY FROM THEM!
Order from this company on June 22,2020 it is now July 9,2020 still no replies to emails, no tracking number. But they took the money out my account as soon as I made my selection. This Is most certainly a SCAM COMPANY THAT NEEDS, TO BE SHUT DOWN PERIOD...
I placed an order. Home Essentials cashed my payment, yet eight weeks later, I still have not received my purchase. I understand we are in a crisis, but seriously, you have staff that can process payments, then why don't you have staff that can put an item in the box and place it in the post.
I have texted, emailed, and called -- no response in any way.
They refunded my money after I returned filters and they sent me a return label. I did receive satisfaction since my first review.
I ordered filters for my furnace (16x20x1) I received 12 x 24 x1. Called and wrote them sent pictures they said I had to send them back for refund minus 30 %restocking fee. Went to post office to send back wanted 30.00 for shipping. This outfit is a SCAM RIP OFF! BE Leary of who you buy from.
Ordered a chainsaw sharpener. I realized it would not work with my chainsaw and immediately emailed (5 times), and received no response. There is no way to cancel the order online and no telephone number to call. A week later I did get a response from "support" stating my item had already shipped. Do not under any circumstances do business with this company or you will regret it. Home Essentials, you truly suck.
It has been more than 10 days and I have yet to receive my ring light, nor have I been informed of when it will be here. I have not got an email or a tracking number, so it's almost like I just gave away my money to them.
I will never buy Again to this company. I received not what I order. I'm not going to returned because they charge you 20 % restoring fee
I ordered blue masks. They claim it was delivered. There is no proof of delivery (usually there is a photo). I have been waiting 6 weeks for this item. They will not refund my money nor replace this product! This is a terrible way to treat a susceptible customer during this pandemic. I no longer trust this company.
