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Homary is the ultimate destination for various outdoor covering solutions. Our unique selling points are affordability and high quality, offering a wide range of sizes and stylish designs at the best prices.
Over the past three years, Homary has established a thriving customer base and strong global presence in the United States, the United Kingdom, France, Germany, and other European countries, as well as in Australia. With recent expansions in the UK and global shipping capabilities, our goal is to simplify outdoor maintenance for both brands and consumers.
We take pride in connecting with over 100,000 direct customers, hospitality leaders, and globally renowned brands such as The Ritz-Carlton Hotels and Resorts, Pratt & Whitney, InterContinental Hotels & Resorts, Hyatt Hotels Corporation, Heritage Hotels and Resorts, Inc., Royal Sonesta Hotel, Westin Hotels & Resorts, Mackinac Island, Magna International, Six Flags Entertainment Corporation, Walt Disney Resorts, Smokin...
Homary Reviews Summary
The company has garnered a strong reputation for its responsive and helpful customer service, with numerous customers praising representatives for their professionalism and efficiency in addressing concerns. Many reviews highlight the quality and craftsmanship of the products, contributing to overall customer satisfaction. However, there are recurring issues related to product damage during shipping and delays in receiving replacements, which can lead to frustration. While the customer service team effectively resolves these issues, the time taken for replacements can be a concern. Overall, the sentiment reflects a commitment to customer care, despite some operational challenges.
This summary is generated by AI, based on text from customer reviews
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I bought many household items from Hamary for my new house. This ceiling light was one of them. All were of great quality and look.
They do false advertisement saying you can return within 30 days after receiving the product, which is standard consumer return policy in the States. Don't believe that. You won't be able to return anything unless if it is broken when you receive it. The product doesn't look like its advertised picture at all and you won't be allowed to return it.
Thank you for taking your precious time to leave your review, Customer.
We understand your frustration, and we sincerely apologize for any inconvenience caused to you, and please accept our sincere apologies.
We will start an investigation on your case, and a proper solution will surely be provided to you, since you are our priority, and we would like to make you satisfied and receive a good customer service.
Homary social engagement team.
I order a dining table and it was absolutely beautiful and a great price. The delivery was shorter time than expected!
Many thanks for taking the time to leave us a 5-star rating – it's much appreciated!
We will share this with the store team to let them know how we are doing.
If there's anything we can do to improve our offering, please let us know!
Whatsapp：+1-909-808-9057
Email us: [email protected]
Call us: +1-888-603-9888 / +44-808-175-1919 (Toll-free within the US and UK)
I brought a picture that cost $104.00. I would have NOT PAID $30 for this picture if I had seen it face to face. The material is cheap, the colors are off. The picture description and pictures shows blue and beige. And it weighs less than 3 pounds…But the blue looks like black. So disappointing!
I complained and they advised me I would be responsible for shipping it back….So, I'm stuck with this piece of a SH!….
Don't do it, it's not worth it. Go to Walmart or a flea market to find something. God is my witness.
Thank you for taking your precious time to leave your review.
We understand your frustration, and we sincerely apologize for any inconvenience caused to you, and please accept our sincere apologies.
We will start an investigation on your case, and a proper solution will surely be provided to you, since you are our priority, and we would like to make you satisfied and receive a good customer service.
Homary social engagement team.
Unser beim Transport beschädigter Couchtisch wurde ganz unbürokratisch innerhalb von 3 Wochen ausgetauscht! Danke euch vielmals dafür!
Thank you for taking your precious time to leave your review and for recognizing our amazing team, Customer, and we can define your review as exquisite!
Thank you not only for entrusting us with your stay, but for taking the time to let others know about your experience.
We look forward to welcoming you back again soon!
Whatsapp：+1-909-808-9057
Email us: [email protected]
Call us: +1-888-603-9888 / +44-808-175-1919 (Toll-free within the US and UK)
Great experience buying from homary.com. I bought a coffee table. Shipping was fast easy to assemble high quality furniture. I was very impressed and great value for the money.
Thank you very much for taking the time to provide us with a five-star review! We are delighted to hear about your positive experience with our product. Your valuable feedback is greatly appreciated and serves as a tremendous source of motivation for our team.
The utmost effort is made to deliver exceptional service, and we are thrilled to learn that we have met your expectations. Should there be any further measures we can take to enhance your experience or if you have any suggestions for improvement, please do not hesitate to inform us.
Thank you once again for selecting our services. We eagerly anticipate the opportunity to continue serving you in the future.
Whatsapp：+1-909-808-9057
Email us: [email protected]
Call us: +1-888-603-9888 / +44-808-175-1919 (Toll-free within the US and UK)
Communication was excellent. We had a slight problem with the delivery company, but Homary took care of it. We are very satisfied
Thank you for taking your precious time to leave your review and for recognizing our amazing team, Customer, and we can define your review as exquisite!
Thank you not only for entrusting us with your stay, but for taking the time to let others know about your experience.
We look forward to welcoming you back again soon!
Whatsapp：+1-909-808-9057
Email us: [email protected]
Call us: +1-888-603-9888 / +44-808-175-1919 (Toll-free within the US and UK)
I didn't know if a transformer unit was needed to connect to the connector behind the lighted mirror I had bought. Their rep Joe found out and confirmed via email that it just took 115volts AC hardwired to the connector. No other part needed.
Thank you for reaching out and providing us with valuable feedback.
Homary really grateful and appreciate you taking the time to share your rating with us.
If there's anything we can do to improve our offering, please let us know!
Whatsapp：+1-909-808-9057
Email us: [email protected]
Call us: +1-888-603-9888 / +44-808-175-1919 (Toll-free within the US and UK)
The item was shipped within the timeframe that was expected, and the damages were handled with much grace, and very quickly to my satisfaction. Wonderful customer service I will order from this company again.
Many thanks for taking the time to leave us a 5-star rating – it's much appreciated!
We will share this with the store team to let them know how we are doing.
If there's anything we can do to improve our offering, please let us know!
Whatsapp：+1-909-808-9057
Email us: [email protected]
Call us: +1-888-603-9888 / +44-808-175-1919 (Toll-free within the US and UK)
They use bait and switch. Prices in email blasts are not accurate. Coupon codes don't work. Some of their products look great but I certainly wouldn't risk purchasing from here.
Doing a reverse sesrch on the item I attempted to purchase shows it listed on Alibaba and Ali Express. Do with that info what you will.
Thank you for taking your precious time to leave your review, Customer.
We understand your frustration, and we sincerely apologize for any inconvenience caused to you, and please accept our sincere apologies.
After checking, we are sorry we fail to find your order information. Would you please kindly tell us your order number, or you can call us to look for our customer agent Jerry, or email us put our customer agent's name "Jerry" attention, then he will surely get back to you and work out a proper solution on your case?
Email: [email protected] (All the Customer)
+1-888-603-9888 (US Customer Contact Number)
44-808-175-1919 (UK Customer Number)
Homary social engagement team.
I bought a piece of decoration, waited 3 months and received a piece of junk. It looks very nice in the picture and completed different in person. Honestly it's not cheap at all compared to that you go to the store locally to pick up the same product. Sometimes you thought you find a nice piece online and it turned out to waste your time, money and energy... If you change your mind, they make you pay for the return to ship it back to China. I ended up keeping a junk. Again, don't buy from this Chinese company unless you see the product in person and know for sure you'll like it which is rarely. Most cases, you will waste your time and money
Thank you for taking your precious time to leave your review, Customer.
We understand your frustration, and we sincerely apologize for any inconvenience caused to you, and please accept our sincere apologies.
After checking, we are sorry we fail to find your order information. Would you please kindly tell us your order number, or you can call us to look for our customer agent Jerry, or email us put our customer agent's name "Jerry" attention, then he will surely get back to you and work out a proper solution on your case?
Email: [email protected] (All the Customer)
+1-888-603-9888 (US Customer Contact Number)
44-808-175-1919 (UK Customer Number)
Homary social engagement team.
I'm too frustrated with Homary to even begin writing a review. Please just trust me and do not spend your money on this awful "company".
Thank you for taking your precious time to leave your review, Customer.
We understand your frustration, and we sincerely apologize for any inconvenience caused to you, and please accept our sincere apologies.
After checking, we are sorry we fail to find your order information. Would you please kindly tell us your order number, or you can call us to look for our customer agent Jerry, or email us put our customer agent's name "Jerry" attention, then he will surely get back to you and work out a proper solution on your case?
Email: [email protected] (All the Customer)
+1-888-603-9888 (US Customer Contact Number)
44-808-175-1919 (UK Customer Number)
Homary social engagement team.
I have been using the toilet for a year and my family likes it very much. There are no quality issues for the time being. It is definitely a good experience!
Thank you for reaching out and providing us with valuable feedback.
Homary really grateful and appreciate you taking the time to share your rating with us.
If there's anything we can do to improve our offering, please let us know!
Whatsapp：+1-909-808-9057
Email us: [email protected]
Call us: +1-888-603-9888 / +44-808-175-1919 (Toll-free within the US and UK)
I recently bought two wooden console tables. They are sturdy, beautiful, and arrived quickly. I am extremely impressed.
Thank you for taking your precious time to leave your review and for recognizing our amazing team, Customer, and we can define your review as exquisite!
Thank you not only for entrusting us with your stay, but for taking the time to let others know about your experience.
We look forward to welcoming you back again soon!
Homary social engagement team.
Very cheap and overpriced items. I would have been better off buying at ikea or some no brand item on Amazon or Wayfair. The furniture and the lamp they sent me were so unbelievably cheap, it is disgusting. I can't believe I was so gullible buying from this company. I hate leaving negative reviews, but Homary is terrible. Be warned.
Thank you for taking your precious time to leave your review, Customer.
We understand your frustration, and we sincerely apologize for any inconvenience caused to you, and please accept our sincere apologies.
After checking, we are sorry we fail to find your order information. Would you please kindly tell us your order number, or you can call us to look for our customer agent Davis, or email us put our customer agent's name "Davis" attention, then he will surely get back to you and work out a proper solution on your case?
Email: [email protected] (All the Customer)
+1-888-603-9888 (US Customer Contact Number)
44-808-175-1919 (UK Customer Number)
Homary social engagement team.
Reviews on the Homary site are fake. My negative review was never shown. These products are the same cheaply made garbage you would find in Chinatown. Do not buy unless you want to throw away your money like I did.
Thank you for taking your precious time to leave your review, Customer.
We understand your frustration, and we sincerely apologize for any inconvenience caused to you, and please accept our sincere apologies.
We will start an investigation on your case, and a proper solution will surely be provided to you, since you are our priority, and we would like to make you satisfied and receive a good customer service.
Homary social engagement team.
Company fools you into thinking products are made locally but instead are made in China. The directions came in Chinese and for the wrong product. I had to drill my own holes for pieces to fit. I left a negative review on site but they do not post them. They only post positive reviews to deceive other buyers. Wasted money on an uncomfortable couch and return policy is rediculous. Do yourself a favor and check other reviews for the site before purchasing any product from them.
I don't even want to give them one star but had to. This is the worst business I ever dealt with. They took my money for a clock they said that all of them got damaged during delivery from their vendor and then they never returned my money. They write me an email every other day saying they will only refund my money when I remove my claim against them From my credit card company. That doesn't even make sense. Just refund my money and the credit card dispute goes away. They are thieves and they have no customer service. They don't even respond to my emails. I don't think they can read English. Terrible company. Took my money and got nothing!
Thank you for taking your precious time to leave your review, Customer.
We understand your frustration, and we sincerely apologize for any inconvenience caused to you, and please accept our sincere apologies.
We will start an investigation on your case, and a proper solution will surely be provided to you, since you are our priority, and we would like to make you satisfied and receive a good customer service.
Homary social engagement team.
Bought an office desk and an office chair but both came damaged. Customer service was responding quick and tried to offer a solution. So we had the choice of returning the items or accept a discount and keep both items. As the damages were not too massive and we needed the desk and chair, we decided to accept the discount and keep the items. Homary promised to take more care in quality control and check items before shipping. Will give them another chance but expect flawless products. They offer great design furniture and if they manage to deliver good quality, they'll be a great online furniture store.
Thank you for taking your precious time to leave your review, Customer.
We understand your frustration, and we sincerely apologize for any inconvenience caused to you, and please accept our sincere apologies.
We will start an investigation on your case, and a proper solution will surely be provided to you, since you are our priority, and we would like to make you satisfied and receive a good customer service.
Homary social engagement team.
Good Customer Service and great products. I highly recommend. I had an issue with the product which was resolved immediately
Thank you for taking your precious time to leave your review, Customer.
We understand your frustration, and we sincerely apologize for any inconvenience caused to you, and please accept our sincere apologies.
We will start an investigation on your case, and a proper solution will surely be provided to you, since you are our priority, and we would like to make you satisfied and receive a good customer service.
Homary social engagement team.
I ordered a green pullout sleeper sofa and paid extra for white glove delivery, and it is pretty, but terrible to sit on, because its 90 degree angle back is uncomfortable even when it is working well, which it never is, because it slides out with almost no effort or pressure. There are no brakes on the wheels, so there is nothing to stop the base from sliding out when leaning against the back while seated. The arm rests are also so thin, theres almost nothing to rest on. The worst part is the cushions, which do not make a comfortable base while seated OR lying down. I'm so disappointed in the quality of this couch for the high price. Returning the couch is also impossible, because I paid extra for the white glove delivery, and they took the packaging with them after they left, and the company WILL NOT ACCEPT RETURNS WITHOUT THE ORIGINAL PACKAGING. I had to argue and negotiate for weeks for them to agree to even a partial refund, and it's still not worth it.
Thank you for taking your precious time to leave your review, Customer.
We understand your frustration, and we sincerely apologize for any inconvenience caused to you, and please accept our sincere apologies.
We will start an investigation on your case, and a proper solution will surely be provided to you, since you are our priority, and we would like to make you satisfied and receive a good customer service.
Homary social engagement team.
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- SmartCustomer’s sole mission is to increase online transparency for buyers and businesses
- SmartCustomer has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
Thank you very much for taking the time to provide us with a five-star review! We are delighted to hear about your positive experience with our product. Your valuable feedback is greatly appreciated and serves as a tremendous source of motivation for our team.
The utmost effort is made to deliver exceptional service, and we are thrilled to learn that we have met your expectations. Should there be any further measures we can take to enhance your experience or if you have any suggestions for improvement, please do not hesitate to inform us.
Thank you once again for selecting our services. We eagerly anticipate the opportunity to continue serving you in the future.
Whatsapp：+1-909-808-9057
Email us: [email protected]
Call us: +1-888-603-9888 / +44-808-175-1919 (Toll-free within the US and UK)