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Hoka One One Store has 69 customer reviews and ranks 131st in the Athletic Shoes category. Common review topics include customer service.
Attempted to use site. Credit card immediately became compromised, had to cancel it due to charge in Singapore.
As soon as I placed my order I received a scam alert call from MasterCard. I ended up cancelling my credit card number. I also called customer service at the legitimate Hoka website and they are very aware of this scam site. I spent some time undoing what these fraudsters attempted to accomplish. Sad. Stay away from this scam site.
I ordered Hokas in April and still haven't received them. I have contacted them several times via email, the is no phone number to call. Do not buy from this site!
Paid for two pairs of shoes - received a fake Gucci wallet - total SCAM I thought I was ordering from a genuine Hoka store
Fraudulent site. Charge my credit card twice and instead of shoes, sent a pair of sunglasses. No response to my emails.
As Marcus C. Experienced I also ordered a pair of Hokas from the Hokaestore.com site. I immediately received an email confirming the order, which arrived about 2 weeks later in the form of a fake Gucci belt. Messages to their customer service went unanswered so I contacted my credit card company to report the scam. Great looking site and the prices were low but not too low to set off alarm bells. A well-done con. Though the belt is too small.
When I looked up Hoka Shoes their site was at the top of my search. Hokaoneone store. They had a the size I was looking for in two pairs of Hoka shoes. Once purchased I got an immediate response saying that the received my order and it would be shipped shortly. I received a tracking number which originated in China. After 5 days a small package arrived. Inside the package was a fake Gucci belt and a receipt for 4494 HKD. My cared was not billed that amount, just the amount for the shoes. No response back from them after emailing their customer service many times. I finally found one comment on the Internet from someone else that stated they had ordered shoes and got a dollar scarf. I suppose this site is new so there is not a lot about them yet